BMW of Delray Beach - Service Center

I am not happy at all with my last service visit. 1. It took 6 days to get my appointment . I asked if I could wait for my window to be repaired they said yes. I had my appt for May 5th at 9:30. Upon 1. It took 6 days to get my appointment . I asked if I could wait for my window to be repaired they said yes. I had my appt for May 5th at 9:30. Upon my arrival Mr Atta Huber advised me it would take until Noon befored they could even find out what was wrong. He said I should be driven home leaving my vehicle. I told him I had very important work later in the day so I needed a car. He stated he would call by noon with the details of my window problem. At 2 pm still no call so I called him. He stated the car was in the techs bay and he could not rush him. I stated then why would you not give me a loaner vehicle he stated they were backed up 3 weeks.He stated he would call me back in a few hours ! this would be around 5 or 6 pm I told him I was going to loose a lot of money from missing my apts. His answer was I can not rush the tech. He stated he could not give me a car. I asked to talk to service manager ! " He stated there is nothing different he could do " an hour later he called be back saying they did not have the part to repair my vehicle I should leave it over night and stay with out a car ! I tole him absolutely NOT I need a car. So he said he give me my car back and I could come in another day for the repair. The next time I took my car in was May 9th 4days later. I arrive at 7 am and had to sit there until !0:00 am the second day until my vehicle was repaired. This is by far unacceptable to me for a BMW dealership. This is not my first BMW I had BMW for 16 years. But will not continue with this type of service and treatment. More

Drew, my service representative, couldn't be more accommodating and is a pleasure to work with. The service was completed as quickly as possible. The hot chocolate was good, too. accommodating and is a pleasure to work with. The service was completed as quickly as possible. The hot chocolate was good, too. More

Outstanding job done on servicing my car and cleaned my car inside and out. My service advisor kept me informed of progress and when next service due. car inside and out. My service advisor kept me informed of progress and when next service due. More

Very nice facility, very clean and modern. The shop looks immaculate and state of the art. My advisor Kevin was great and he explained everything and was informative. The shop looks immaculate and state of the art. My advisor Kevin was great and he explained everything and was informative. More

I was taken right on time for my appointment. My service advisor Atte was attentive, helpful, and informative. I was very pleased! My service advisor Atte was attentive, helpful, and informative. I was very pleased! More

Great experience. Kevin did a great job keeping me informed about my service. Really appreciated the ride bmw sent me. Kevin did a great job keeping me informed about my service. Really appreciated the ride bmw sent me. More

Great service paralleled with reliable recommendations and fixes. Not pushing the unknown and clarifying if new car issues arise! and fixes. Not pushing the unknown and clarifying if new car issues arise! More

As stressful as it can be to drop off ones car for repairs, service at BMW Delray is such a pleasure. They somehow make it a positive experience. repairs, service at BMW Delray is such a pleasure. They somehow make it a positive experience. More

Took my car in for servicing. Not only were they prompt, but left it spotless. Not only were they prompt, but left it spotless. More

Service was very good but disappointed I wasn’t provided a loaner car. Loaner cars should be available. a loaner car. Loaner cars should be available. More