BMW of Delray Beach - Service Center

I waited four hours for them just to evaluate my car’s problem. No repair was done in that time because a part needed to be ordered. They said the part would take 2 weeks to come in and that when the part problem. No repair was done in that time because a part needed to be ordered. They said the part would take 2 weeks to come in and that when the part arrived they would call me. After 3 weeks I called them about the part. After getting caught in a phone loop and having to call back twice, the parts department said they had the part (though they hadn’t tried calling me to tell me it was in). More

Excellent service. Knowledgeable and the issues with my car. The employees were kind and helpful. Knowledgeable and the issues with my car. The employees were kind and helpful. More

Personal service from service advisor goes a long way to making ownership a pleasure. Good coffee while waiting and everyone always has a smile and a good word. making ownership a pleasure. Good coffee while waiting and everyone always has a smile and a good word. More

Keith was the only one that helped me get my car back within five days. There was a lot of miscommunication and pricing errors. I will only continue going back there for him. within five days. There was a lot of miscommunication and pricing errors. I will only continue going back there for him. More

My advisor is great. He discussed and offered the best possibilities for my car and saved me a lot of money. He discussed and offered the best possibilities for my car and saved me a lot of money. More

My service client person is Tomas. He is beyond professional, helpful, honest and ALWAYS goes the extra “BMW mile”. It’s great people that make the dealership! He is beyond professional, helpful, honest and ALWAYS goes the extra “BMW mile”. It’s great people that make the dealership! More

Always friendly and professional. The team seems happy to work there and enjoy what they do. The team seems happy to work there and enjoy what they do. More

Always had a 5 star rating, but went for my oil change and after an hour and a half waiting for it to be finished, I was told there was a recall on my 403i 2019 that BMW never made me aware of. That is no and after an hour and a half waiting for it to be finished, I was told there was a recall on my 403i 2019 that BMW never made me aware of. That is not acceptable. Had to wait another hour plus for that to be completed. Very disappointed to say the least. More

The team at BMW of Delray has always expedited my service and my Advisor Drew Breneman is professional and courteous. Any of the other staff members greeted and spoke with me and asked about my car and how I and my Advisor Drew Breneman is professional and courteous. Any of the other staff members greeted and spoke with me and asked about my car and how I liked it. After owning several other European and Dom ester brands I can say that their service is second to none. More

Excellent customer service. Service representatives make you feel they care. Waiting room is tops re: free coffee and refreshments while you wait. Service representatives make you feel they care. Waiting room is tops re: free coffee and refreshments while you wait. More