BMW of Delray Beach - Service Center

This was my 1st time at this dealership. Im a 35 year BMW owner but always used Colorado dealers. This time i brought my 650 Grand Coupe for service to this dealer. The appointment process w Im a 35 year BMW owner but always used Colorado dealers. This time i brought my 650 Grand Coupe for service to this dealer. The appointment process was very good. My customer service guy Nelson was great, he was attentive, polite but friendly enough. He did a gret job. The only problem was the shuttle service was rather slow, i had to wait especially when they came to pick me up. Other than that i was quiet happy w/ the customer service. Hopefully, the service to the vehicle will be as good. More

The people at BMW are (Nelson-the assistant service manager) and all who I came in contact with are as classy as the beautiful building in which they are housed. The people and the magnificent structu manager) and all who I came in contact with are as classy as the beautiful building in which they are housed. The people and the magnificent structure are representative of the BMW brand. More

Reason for visit was periodic maintenance (oil change, etc). Was able to make an appointment for the next day. Car was ready same day as drop off. Ava, my service tech was friendly, helpful and efficient etc). Was able to make an appointment for the next day. Car was ready same day as drop off. Ava, my service tech was friendly, helpful and efficient for the intake. When I arrived unannounced to pick up the car two days later (I was unable to pickup the car the day it was ready) she was engaged with another customer, but quickly guided me to a colleague to complete the transaction. All-in-all, well done. Separate: While the service required was part of the purchase price and was performed at no cost to me, BMW no longer includes windshield wipers in the periodic maintenance schedule. I paid for the wiper replacement. For this reason, I downgraded 'Price." The 'Price' comment is a critique of BMW corporate, not BMW of Delray. More

Service is great. Dealership is spotless clean and beautiful and the staff knows their stuff Dealership is spotless clean and beautiful and the staff knows their stuff More

The dealership is spotlessly clean with abundant seating The staff are welcoming and very professional from the moment you walk in the door. Drew Was very helpful and responsive The staff are welcoming and very professional from the moment you walk in the door. Drew Was very helpful and responsive More

Very pleased with my choice of choosing BMW of Delray Beach. I appreciate the professionalism Beach. I appreciate the professionalism More

Unprofessional staff members, too long of a wait for having so many staff members, not helpful having so many staff members, not helpful More

Everyone there from the service manager to the service advisors went above and beyond. I had taken my car there on two different occasions and On both occasions they gave me a loaner car. advisors went above and beyond. I had taken my car there on two different occasions and On both occasions they gave me a loaner car. More

Great service! Quick and accommodating- Atte was very professional and handled my situation with ease. Quick and accommodating- Atte was very professional and handled my situation with ease. More

It was easy and our service associate was funny and so friendly. I actually could understand what he was trying to explain To me about my car friendly. I actually could understand what he was trying to explain To me about my car More