BMW of Delray Beach - Service Center

The dealership was terrific. The checkin was easy and prompt. The staff were friendly and knowledgeable. One of the things I liked the most was that they genuinely cared and work The checkin was easy and prompt. The staff were friendly and knowledgeable. One of the things I liked the most was that they genuinely cared and worked to make the clients comfortable and satisfied. Overall it was an excellent experience which I would recommend to anyone. More

I drive past 2 other dealerships for service in Delray because of the quality of service and for professionalism of David Helms. because of the quality of service and for professionalism of David Helms. More

Keith has always been available and thorough in explanations. Great service experiences with BMW of Delray…thank you. explanations. Great service experiences with BMW of Delray…thank you. More

Friendly and efficient service by Andrew. He told me an approximate time frame for my service and updated me when my car was almost ready. Very welcoming and helpful. He told me an approximate time frame for my service and updated me when my car was almost ready. Very welcoming and helpful. More

It is difficult to reach service department by phone. You must make appt online, but if you request loaner vehicle, you must call, bit ypu never get through You must make appt online, but if you request loaner vehicle, you must call, bit ypu never get through More

Great experience Service was quick and easy. More important arrival and check in was fast. More important arrival and check in was fast. More

Performed authorized warranty repair. Corporate telephone-tree maze thwarted time-efficient communication with customer service. Apparently uneditable computerized record-keeping prevente Corporate telephone-tree maze thwarted time-efficient communication with customer service. Apparently uneditable computerized record-keeping prevented accurate information exchange. Under-delivered result justified by over-booked website-based scheduling. Experienced as a generally unfavorable interaction with a blame-shifting culture. More

I’ve been pleased with the service department. The work is done promptly and properly. The work is done promptly and properly. More

Steven Itkin was very helpful. Kept us informed about the service. I will ask to work with him again. Kept us informed about the service. I will ask to work with him again. More

Poor communication and they go back on their word. I have a problem with my radio and they said they would switch out the amp but instead just tried to be lazy and reset the radio. They gave me back m I have a problem with my radio and they said they would switch out the amp but instead just tried to be lazy and reset the radio. They gave me back my car and the radio still doesn’t work. On top of that I got a call 3 days later to come pick up my car. This after I already got it. Smh. More