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BMW of Delray Beach - Service Center

Delray Beach, FL

4.7
553 Reviews

553 Reviews of BMW of Delray Beach - Service Center

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April 04, 2023

I was taken as soon as I arrived, told my service would take an hour and a half to two hours, and was out in an hour and three-quarters! More

by Bobbipollack
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 06, 2023 -

BMW of Delray Beach responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 04, 2023

Dealer took care of a problem caused by another dealership, however, I will never buy another BMW due to poor workmanship and integrity issues not covered by a warranty. I am extremely dissatisfied More

by Jrs925900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Itkin
Apr 07, 2023 -

BMW of Delray Beach responded

Hello, we are deeply disappointed by your experience at BMW of Delray Beach. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (561) 491-2329 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Apr 07, 2023 -

Jrs925900 responded

Good morning, I’d like to make something perfectly clear, I give kudos to both Steven Itkin in Delray and Cris Carina at BMW in Freeport (where I purchased the car). They both worked out a favorable solution. This car has been in the shop 3 times since July for various quality issues that in my opinion should never happen. This is my 4th and last BMW. Please feel free to discuss 516-445-4289, thanks for getting back

Apr 07, 2023 -

Jrs925900 responded

I’d like to say thank you to Steve Itkin and Cris Carina of BMW in Freeport for working out a solution for the issues I’ve been having with this X5

April 02, 2023

Keith Hauser is a huge asset for your dealership. He’s very attentive for one’s needs More

by hjkorman13
Recommend Dealer
Yes
Employees Worked With
Keith Hauser
Apr 04, 2023 -

BMW of Delray Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 02, 2023

Clean respectful efficient always friendly usually on time with work completed and tried to accomendate with loaners to asdist cluent More

by Ronna.Rosenthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
Apr 04, 2023 -

BMW of Delray Beach responded

Hi Ronna, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 01, 2023

David, my service advisor was great. He kept me updated on the status of the repair. Car was returned spotlessly clean inside and out! More

by ltbkids
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Apr 05, 2023 -

BMW of Delray Beach responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

March 31, 2023

My service advisor Keith Hauser was superb. Smooth experience and got my vehicle back quickly. I would recommend Keith and Delray BMW to anyone looking! More

by Asiege13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Hauser
Apr 04, 2023 -

BMW of Delray Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Delray Beach! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 31, 2023

Mr. Helms is an upright professional. I return to him and BMW Delray because of like, trust and respect. That place operates like a well oiled performance machine! More

by Clpalmer287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Helms
Apr 04, 2023 -

BMW of Delray Beach responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 26, 2023

Steven Ikin and Joanna in service at this location are the best, they went above and beyond for me. I also purchased the car from them which was a great experience as well. I'll only buy my cars with the More

by michaelborgia15
Recommend Dealer
Yes
Employees Worked With
Steven Itkin and Joanna service manager
Mar 30, 2023 -

BMW of Delray Beach responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 25, 2023

Keith was professional and knowledgeable. Everyone was pleasant and helpful. Dealership and bathroom was clean. Was able to complete my brake fluid and had my car washed within 2 hours. More

by Hharo0606
Recommend Dealer
Yes
Employees Worked With
Keith my service advisor
Mar 29, 2023 -

BMW of Delray Beach responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 22, 2023

The dealership was terrific. The checkin was easy and prompt. The staff were friendly and knowledgeable. One of the things I liked the most was that they genuinely cared and work More

by epistar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Baron
Mar 26, 2023 -

BMW of Delray Beach responded

Hi Epistar, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Delray Beach and we hope to be of service again in the future.

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