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BMW of Delray Beach - Service Center

Delray Beach, FL

4.7
547 Reviews

547 Reviews of BMW of Delray Beach - Service Center

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April 07, 2023

I have been coming to Delray BMW for 2 years and have had great mechanics! I don't always get great communication from my service agent, but I can always get a hold of the manager when I need to. Upfront pri More

by kennedymusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager, Keith
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Apr 21, 2023 -

BMW of Delray Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 07, 2023

very happy with the honesty and service provided by Atte, thanks very much and will be back when more work is needed More

by mlg816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atte
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Apr 21, 2023 -

BMW of Delray Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 06, 2023

Up front pricing for service work was a nice departure from a surprise bill. The end of service cleaning of my car was totally superior! And, I actually liked my service advisor! More

by fbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Baron was a genuine pleasure! Friendly, professional and concerned with getting it right. The dealer I bought 5 BMWs from has become unbearable and has lost my business
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Apr 08, 2023 -

BMW of Delray Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 05, 2023

Atte was fantastic, car was ready when promised and clean as a whistle. First time bmw owner and thrilled. More

by andrewkravit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atte Huber
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Apr 08, 2023 -

BMW of Delray Beach responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

April 04, 2023

I was taken as soon as I arrived, told my service would take an hour and a half to two hours, and was out in an hour and three-quarters! More

by Bobbipollack
Recommend Dealer
Yes
Employees Worked With
Andrew
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Apr 06, 2023 -

BMW of Delray Beach responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 04, 2023

Dealer took care of a problem caused by another dealership, however, I will never buy another BMW due to poor workmanship and integrity issues not covered by a warranty. I am extremely dissatisfied More

by Jrs925900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Itkin
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Apr 07, 2023 -

BMW of Delray Beach responded

Hello, we are deeply disappointed by your experience at BMW of Delray Beach. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (561) 491-2329 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Apr 07, 2023 -

Jrs925900 responded

Good morning, I’d like to make something perfectly clear, I give kudos to both Steven Itkin in Delray and Cris Carina at BMW in Freeport (where I purchased the car). They both worked out a favorable solution. This car has been in the shop 3 times since July for various quality issues that in my opinion should never happen. This is my 4th and last BMW. Please feel free to discuss 516-445-4289, thanks for getting back

Apr 07, 2023 -

Jrs925900 responded

I’d like to say thank you to Steve Itkin and Cris Carina of BMW in Freeport for working out a solution for the issues I’ve been having with this X5

April 02, 2023

Keith Hauser is a huge asset for your dealership. He’s very attentive for one’s needs More

by hjkorman13
Recommend Dealer
Yes
Employees Worked With
Keith Hauser
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Apr 04, 2023 -

BMW of Delray Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 02, 2023

Clean respectful efficient always friendly usually on time with work completed and tried to accomendate with loaners to asdist cluent More

by Ronna.Rosenthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
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Apr 04, 2023 -

BMW of Delray Beach responded

Hi Ronna, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 01, 2023

David, my service advisor was great. He kept me updated on the status of the repair. Car was returned spotlessly clean inside and out! More

by ltbkids
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Apr 05, 2023 -

BMW of Delray Beach responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

March 31, 2023

My service advisor Keith Hauser was superb. Smooth experience and got my vehicle back quickly. I would recommend Keith and Delray BMW to anyone looking! More

by Asiege13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Hauser
Report | Print
Apr 04, 2023 -

BMW of Delray Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Delray Beach! Don't hesitate to call us if you ever need anything. Be safe on the road!

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