BMW of Delray Beach - Service Center

I scheduled my appointment on a day off for 7:00am. I arrived at 6:30am and was the first car in line. Promptly at 7:00am the doors opened and I pulled up to the other end of the bay. I was greeted I arrived at 6:30am and was the first car in line. Promptly at 7:00am the doors opened and I pulled up to the other end of the bay. I was greeted immediately by a nice young man. He asked if I had an appointment and when I gave my name he invited me in to sit and wait for my advisor. After having coffee and waiting for 30 minutes as I watched everyone after me get called up, the kid approached me. He said that my advisor was running late and wanted me to sign a paper to get things started. I agreed and continued to watch those after me being called up. About 45 minutes into waiting, and after seeing my advisor walk in, chat with colleagues and call other customers, I decided that I had waited long enough. I flagged down the young man who initially greeted me and told him ‘I can’t do this today, I need my keys and will leave’. My advisor overheard the exchange and did not address me. He only addressed the nice young man that was helping me. After arriving home I called the service manager and explained the situation. I believe his name was John. He was amazing. He not only said the right things but he did the right thing. He arranged to have my car picked up, serviced, cleaned and returned. I am still a customer because of him. I hope that training had been implemented to address customers being ignored especially when they are within arms length of their advisor. I am satisfied with the outcome. I only completed this because of your persistent request. More

An extremely dedicated service department which is both friendly and highly professional. Their organization is great and they try very hard to attend to your needs on a timely and thorough basis. friendly and highly professional. Their organization is great and they try very hard to attend to your needs on a timely and thorough basis. More

Excellent service! Work was done to my satisfaction. Will bring car back the next time. Work was done to my satisfaction. Will bring car back the next time. More

Everyone at the dealership was very nice, friendly and helpful. They assisted us with the service of our car very quickly. helpful. They assisted us with the service of our car very quickly. More

Pleasure to go to Delray BMW. Edward Helms is the best! Took care of everything and kept me updated along the way. Edward Helms is the best! Took care of everything and kept me updated along the way. More

Excellent service from drive up to pick up and notice of work. Atte Huber gave me first class service and did everything in a excellent fashion. work. Atte Huber gave me first class service and did everything in a excellent fashion. More

Great service from Michael Alfano. He provided me with a service estimate based on what needed to be done. I am very satisfied with the service. He provided me with a service estimate based on what needed to be done. I am very satisfied with the service. More

excellent service From Michael Alfano. He was professional and knowledgeable . Provided estimate for the service to be done. Very satisfied with the service. He was professional and knowledgeable . Provided estimate for the service to be done. Very satisfied with the service. More

Best service ever thanks to Andrew and everyone at delray bmw. Very happy with my service. bmw. Very happy with my service. More