BMW of Delray Beach - Service Center

I made an apt at BMW Del Ray to get a recalled airbag replaced on my vehicle. The apt (on May 5) was made over a week in advance. When I arrived there was a line. It took over an hour to be seen even tho replaced on my vehicle. The apt (on May 5) was made over a week in advance. When I arrived there was a line. It took over an hour to be seen even though I had an apt. I was told that the part was not available and they would have to order it even though they knew in advance it was why I was coming and they could have ordered it before or let me know before I came. They told me they would contact me when the part had come in. On May 27 I emailed to check the status because no one had reached out. I received a reply on May 30 saying the part hadn't come in yet. On June 2 I asked for an update. No one replied. On June 21 I asked again for an update. June 22 8AM BMW called and said they had an appointment available and could install the part that day. I made an appointment for 10, waited again for an hour to be seen. Was given a loaner with less than 1/4 tank of gas in it. Called at 3pm for update, no one was available to talk. Asked for manager. Was told manager would call but they never did. I was finally able to pick up the car but the specialist assigned to me was no where to be found. I had reached out to BMW Coconut Creek on June 21 when DelRay did not reply. BMW Coconut Creek said the part could be ordered in 1 to 2 days and installed within 2 hours while I waited. Will be going there next time. More

Atte has given us consistently good service. He gets me in and gets the job done. He gets me in and gets the job done. More

Another great service experience. My advisor Keith H is professional, friendly and communicative. Pricing was competitive and job well done. My advisor Keith H is professional, friendly and communicative. Pricing was competitive and job well done. More

BMW of Delray is the best dealer of any brand of cars I have dealt with in my 40 years of working with car dealers. From the sales to the service, they only provide the best professional and experienced p have dealt with in my 40 years of working with car dealers. From the sales to the service, they only provide the best professional and experienced people in each area of their organization. The only slight negative I have is the amount of time that is required with the paperwork after the new car is purchased. More

We recently had our vehicle serviced at BMW of Delray Beach. We requested Service Advisor, Atte Huber, because of the wonderful, professional service we had received from him in the past. Once again he d Beach. We requested Service Advisor, Atte Huber, because of the wonderful, professional service we had received from him in the past. Once again he did not disappoint. He kept us updated with phone calls and texts. He explained everything and a answered all my questions. I highly recommend Mr. Atte Huber and BMW of Delray Beach. More

This bmw dealership in Delray is the best w the nicest people , from sales people thru management and service . Been coming here before this new buikding was built ! It really feels like family and I people , from sales people thru management and service . Been coming here before this new buikding was built ! It really feels like family and I recommend it . Richie C More

I brought my 2021 X3 in for service Saturday 24 June, the service manager Keith could not have been more helpful. I waited for my vehicle as I walked around the showroom, Keith kept me updated on the wait t service manager Keith could not have been more helpful. I waited for my vehicle as I walked around the showroom, Keith kept me updated on the wait time. Before I knew it my car was serviced, washed and I was on my way. BMW of Delray Beach is second to none and the service department is excellent. More

I scheduled my appointment on a day off for 7:00am. I arrived at 6:30am and was the first car in line. Promptly at 7:00am the doors opened and I pulled up to the other end of the bay. I was greeted I arrived at 6:30am and was the first car in line. Promptly at 7:00am the doors opened and I pulled up to the other end of the bay. I was greeted immediately by a nice young man. He asked if I had an appointment and when I gave my name he invited me in to sit and wait for my advisor. After having coffee and waiting for 30 minutes as I watched everyone after me get called up, the kid approached me. He said that my advisor was running late and wanted me to sign a paper to get things started. I agreed and continued to watch those after me being called up. About 45 minutes into waiting, and after seeing my advisor walk in, chat with colleagues and call other customers, I decided that I had waited long enough. I flagged down the young man who initially greeted me and told him ‘I can’t do this today, I need my keys and will leave’. My advisor overheard the exchange and did not address me. He only addressed the nice young man that was helping me. After arriving home I called the service manager and explained the situation. I believe his name was John. He was amazing. He not only said the right things but he did the right thing. He arranged to have my car picked up, serviced, cleaned and returned. I am still a customer because of him. I hope that training had been implemented to address customers being ignored especially when they are within arms length of their advisor. I am satisfied with the outcome. I only completed this because of your persistent request. More

An extremely dedicated service department which is both friendly and highly professional. Their organization is great and they try very hard to attend to your needs on a timely and thorough basis. friendly and highly professional. Their organization is great and they try very hard to attend to your needs on a timely and thorough basis. More

Excellent service! Work was done to my satisfaction. Will bring car back the next time. Work was done to my satisfaction. Will bring car back the next time. More