BMW of Delray Beach - Service Center

I had an exceptional experience at BMW Delray that I can't help but share. From the moment I walked in, I was treated with cordiality, care, and professionalism that truly stood out. A shining star in m can't help but share. From the moment I walked in, I was treated with cordiality, care, and professionalism that truly stood out. A shining star in my experience was Keith Houser, the Service Advisor who went above and beyond to ensure I had a remarkable visit. People like Keith Houser are rare gems, the kind you might only encounter once in a lifetime. Keith Houser's expertise shone brightly as he delved into diagnosing issues with my vehicle that had previously eluded other dealer technicians. His extensive experience was evident, and it was clear that he genuinely cared about delivering top-notch customer service. What set BMW Delray apart was their unique approach of allowing customers to witness their technicians at work on their vehicles. While sipping on a delicious cappuccino in their modern and immaculate waiting area, I had a front-row seat to the skillful craftsmanship taking place on my car. One thing that truly impressed me was their commitment to punctuality. My appointment was set for a specific time, and to my delight, they promptly commenced work on my vehicle as scheduled. Better yet, they estimated a two-hour timeframe for the service, and true to their word, I was back on the road in under two hours. The efficiency they demonstrated was remarkable and greatly appreciated. Working with consummate professionals like Keith Houser and the BMW Delray team was an absolute pleasure. Their dedication to excellence, attention to detail, and genuine care for their customers left an indelible impression on me. I can confidently say that my visit to BMW Delray was more than just a routine service appointment; it was a testament to the heights of customer service that can be achieved when passion, experience, and a commitment to excellence come together. More

Excellent service, straightforward diagnostic and quick outcome. Mr. Nelson Mahon helped me through out the process with great communication! outcome. Mr. Nelson Mahon helped me through out the process with great communication! More

Dealership is extremely clean, outstanding customer service by both the reception team and service manager (Michael). service by both the reception team and service manager (Michael). More

Excellent service department. On time for appointments and completing work. Discounts were given for repairs because of the competition. On time for appointments and completing work. Discounts were given for repairs because of the competition. More

Excellent customer support and service from Mr. Nelson Mahon, very knowledgeable and outstanding attention to detail. Nelson Mahon, very knowledgeable and outstanding attention to detail. More

The system works the way it should, starting with a text/email that my car was ready for a standard service. Made an appointment with my service rep and had the car serviced while I waited. text/email that my car was ready for a standard service. Made an appointment with my service rep and had the car serviced while I waited. More

We purchased our car at a different dealership. However, based on recommendations from friends dealing with service advisor Keith Houser, we changed our service appointments to BMW of Delray Beach However, based on recommendations from friends dealing with service advisor Keith Houser, we changed our service appointments to BMW of Delray Beach. After meetig Keith, we were convinced we made the right decision. Keith is very knowledgeable, patient and professional. Any time I have a concern/question, I reach out to him via email or text, and his responsiveness is second to none! The service dept intake staff, as well as their mechanics are very professional and experienced. We recomment BMW of Delray Beach without hesitation! More

Very professional and courteous. Took care of a problem with window not closing. Brought it in with no appointment. The kept it over night ordered part and got it repaired the next Took care of a problem with window not closing. Brought it in with no appointment. The kept it over night ordered part and got it repaired the next day a Saturday More

Great service. Was going to BMW Vista Coconut Creek before and this dealership is far superior when it comes to service. Michael R. is fantastic. Was going to BMW Vista Coconut Creek before and this dealership is far superior when it comes to service. Michael R. is fantastic. More

Dealership always top notch people are friendly and car always comes back fresh and so clean always comes back fresh and so clean More