BMW of Delray Beach - Service Center

Delray BMW offers a clean, modern facility with excellent service enhanced by the knowledgeable service techs(David Helms in particular). Check in is easy and fast and the waiting area is quite comfortable. service enhanced by the knowledgeable service techs(David Helms in particular). Check in is easy and fast and the waiting area is quite comfortable. Service is flawlessly performed albeit at a premium price. More

They are very professional and have good customer service. They also do the best they can not to make you wait too long when waiting for your car service. They also do the best they can not to make you wait too long when waiting for your car More

Outstanding, honest service. Only recommended required actions. Do not hesitate to use this dealer for your service needs.. Only recommended required actions. Do not hesitate to use this dealer for your service needs.. More

Professional and aim to please and satisfy the prospective customer. Appear to be loyal and extremely responsive. prospective customer. Appear to be loyal and extremely responsive. More

I called to make the recall appointment vs. online because I wanted to know how long it would take. The first person I talked with couldn’t find my VIN number in the system and didn’t make an online because I wanted to know how long it would take. The first person I talked with couldn’t find my VIN number in the system and didn’t make an appointment. The 2nd time I called they found it right away and told me the car would be fixed the same day. On the day of the service, the first thing the service advisor told me was that the car might need to stay overnight, but I needed the car that evening. So I told him to either make sure they could get it done during the day or we would have to pick a day when I had no need for the car that night, since he couldn’t get me a loaner for two weeks. He talked to the parts department and the service team and came back to tell me they could get it done by 5PM, which worked for me. They got me a driver to take me home. The driver was friendly and courteous. At about 2:30 PM I got a text with the video telling me they had finished the car and everything looked good. At 3:30, I got the call from Nelson, the service advisor, that I could come pick up my car. So after a rocky start, things got much better and I was totally satisfied. I do suggest that you increase the number of loaner cars, as you appear not to have enough of them. More

Steve, my service advisor did an excellent job of getting my car in and out of service promptly. my car in and out of service promptly. More

This Delray dealership is terrific! All the service staff are professional And caring. The service is on time. The cars are washed immaculately inside and outide. I will be returning to All the service staff are professional And caring. The service is on time. The cars are washed immaculately inside and outide. I will be returning to this dealership for all my purchases. More

very well organized for this recall. Parts in stock. Steve Itkin was an excellent advisor, knowledgeable and cordial. W. Parts in stock. Steve Itkin was an excellent advisor, knowledgeable and cordial. W. More

Steve Itkin is an excellent advisor. He is very personable and knowledgeable. I know I am in good hands with Steve and the service department. He is very personable and knowledgeable. I know I am in good hands with Steve and the service department. More

BMW of Delray Beach is an exceptional dealership. Service has always been excellent, and on a new 2025 540i X Drive the technology is so advanced that I needed several lessons in how to use all the Service has always been excellent, and on a new 2025 540i X Drive the technology is so advanced that I needed several lessons in how to use all the new features. Jacob Freedman the BMW “genius” is beyond knowledgeable. He is patient and knows everything about the new car. He has showed me so many features answering all my questions that I can’t begin to tell you how terrific he is. Tami the front desk receptionist may be one of the nicest people I have ever met. So efficient and helpful, amazing. What a great group of people BMW has working for them. The service advisors are also great. Thank you BMW of Delray. More