BMW of Delray Beach

Had an appointment to buy out my lease. Arrived at 10:30 am but they were not ready. Waited two hours to have paperwork complete. This was complete waste of my time paperwork should have Arrived at 10:30 am but they were not ready. Waited two hours to have paperwork complete. This was complete waste of my time paperwork should have been done before my arrival. Ed Jolliffe More

Michael A. Was very diligent in pursuing a fair resolution to a difficult and complex warranty repair. He is also very polite and a good communicstir Was very diligent in pursuing a fair resolution to a difficult and complex warranty repair. He is also very polite and a good communicstir More

Dealer and all there were very cooperative and helpful. They made the purchase happen. All with no pressure. And now I have a brand new BMW They made the purchase happen. All with no pressure. And now I have a brand new BMW More

BMW DelRay Beach is outstanding on Service and Sales. The whole Sales Team, especially Derek and the Day Sales Manager have been involved and helpful in taking care of my auto's needs. John, the Servic The whole Sales Team, especially Derek and the Day Sales Manager have been involved and helpful in taking care of my auto's needs. John, the Service Manager is outstanding as well. I have before under AutoNation purchased Land Rovers and now to include my recent purchase of a 2016 750iX, insanely loaded with every conceivable Option. These people mentioned and the entire staff of BMW DelRay get high marks in their efforts to make BMW DelRay the #1 AutoNation Dealer! Outstanding! More

Customer service has declined. My service advisor used to be great but my last 2 visits were bad. - Issues with loaner cars & attention to problems that were ignored. Too much time My service advisor used to be great but my last 2 visits were bad. - Issues with loaner cars & attention to problems that were ignored. Too much time wasted. More

Very efficient dealership. They aligned my car perfectly and at a very fair price. My service advisor Drew was her usual amazing self. Very professional and patient. This is They aligned my car perfectly and at a very fair price. My service advisor Drew was her usual amazing self. Very professional and patient. This is my go to bmw service center More

I can’t say enough about BMW of Delray and Norris Matthew. I stumbled into the dealership unannounced just information seeking one Saturday. I was met by Mr. Matthew and within a half hour had found Matthew. I stumbled into the dealership unannounced just information seeking one Saturday. I was met by Mr. Matthew and within a half hour had found a car, exceeding what I thought I would find. He took the time to talk about my options. He was knowledgeable about the what I was looking for and helpful in advising me how to proceed. He even waited for me to get off work so I could go pick up my new car. Even the business people were honest, friendly and accommodating. And today I am driving around in my new BMW that I love! In addition, Norris helped me navigate other issues BMW. As well as just talk BMW. He’s obviously a fan too. I hope to go to the test track soon! I hope to have this car for a very long time but if I need another BMW, I will definitely be going back to BMW of Delray! More

Fairly disappointing all around. We have had numerous services experiences with this dealership and each of them has had a problem. Whether it was forgetting to fix something or just We have had numerous services experiences with this dealership and each of them has had a problem. Whether it was forgetting to fix something or just not fixing it at all. We brought the car in one time due to a faulty air conditioner and I informed the service technician that the car was apparently indicating that an oil change was due in a few hundred miles so he should do that if that was required. When we got the gar back, not only was the AC not fixed, but they did not do the oil change, so I had to bring it back again to fix the AC and then a third time to do the oil change, all within the span of 3 weeks. That's just one example, but pretty sloppy all around. But what choice do we have: drive another 30 miles? I am gonna sell the car and get a Cayenne just to get away from this dealer. I would say it is consistent with my experience with Autonation (generally negative), but the Mercedes dealer across the stree is also Autonation and that service group is great. So who knows. BMW has gone downhill in the last few years. I used to only buy BMWs, 3 series, 5 series, X5 (twice), 7 series. But lately they are lagging. More

Customer relations were demonstrated from the initial greeting thru to analysis and payment. I will be a repeat customer. Love David Helm (not certain of his name) Great service from all. greeting thru to analysis and payment. I will be a repeat customer. Love David Helm (not certain of his name) Great service from all. More

So disappointed with Kevin,came to install the alarm in the car.He said ok no problem.Told me one price then asked another 1.436 and at the end still didn’t get the alarm.Because Iin order to get the alarm the car.He said ok no problem.Told me one price then asked another 1.436 and at the end still didn’t get the alarm.Because Iin order to get the alarm I need to pay another 2,089,I think I wasn’t treated correctly,if he would told me $4000 dollars I need to pay I will never even begin so disappointed More