BMW of Delray Beach

Keith was GREAT. My usual service manager was not in, and Keith took over in a very quick & understanding manner. He got my vehicle done quickly as I asked for. My usual service manager was not in, and Keith took over in a very quick & understanding manner. He got my vehicle done quickly as I asked for. More

The BMW service department was concerned about my issue and quickly came up with a solution to the problem. and quickly came up with a solution to the problem. More

I have had excellent experiences with this dealer for sales and service. I highly recommend them. sales and service. I highly recommend them. More

This is the only BMW Dealership I have ever been to because I bought my car from here. My car was under warranty so it's the ONLY reason I would drive 1+ hours out of my way to go visit. They alway because I bought my car from here. My car was under warranty so it's the ONLY reason I would drive 1+ hours out of my way to go visit. They always put me with the same advisor each time (Nelson). I've never been happy with his service but since my car is under warranty it is what it is. This most recent visit last wk was probably the worst customer service from this advisor I've ever seen with the 7 cars I've own in my life. Rude, unhelpful & condescending were just the first 2 things I experienced from him in the first 10 mins of handing over the keys- again I've worked with THE SAME guy. On top of that, they were supposed to fix radio issue I had just 6 months again (again under warranty). It looke fixed as I got in my car to drive away but later on that night proved nothing had changed. AKA It didn't get fixed but I live far so can't just turn around to come back when they issue wasn't fixed for something that wasn't interfering with the car itself. Instead I called to make a note about it for next time I was in and Nelson said he wouldn't help me look into it without charging me a fee now. I informed him I shouldn't even be here with the same problem 6 months in IF it indeed got fixed. He said he would ask his manager. As I was leaving my service, asked what the manager said and he proceeded to tell me he still needs to ask but 'don't worry I didn't forget about you'. It's been over a week now with no further communication.... what are the chances you think he'll remember on top of all this? More

My service advisor, Steven Itkin was simply great! Accommodating, communicative and helpful. Thank you Steven! Accommodating, communicative and helpful. Thank you Steven! More

Easily the most straightforward and professional car buying experience I have ever had. It was well worth the time spent, getting thorough explanations ranging from vehicle selection to financing. buying experience I have ever had. It was well worth the time spent, getting thorough explanations ranging from vehicle selection to financing. More

It’s a beautiful facility in a very accessible and convenient location. And most importantly, they have very good customer service and do an excellent job convenient location. And most importantly, they have very good customer service and do an excellent job More

Second time around with this dealership and would certainly consider them as our "go-to" agency when next in the market certainly consider them as our "go-to" agency when next in the market More

I love my new BMW X3. It drives so nice in all three options. I so appreciate the service I received from Mark Hull. He took the time to make sure I was aware of all resou It drives so nice in all three options. I so appreciate the service I received from Mark Hull. He took the time to make sure I was aware of all resources available to me. He was quick to respond and take action. Everyone, Serge, Steve and the front desk were all kind and helpful. More