Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Delray Beach
Delray Beach, FL
914 Reviews
BMW of Delray Beach is your local source for new BMW vehicles, used cars for sale, and BMW service in Delray Beach, FL. And if you can't find that perfect new or pre-owned BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Delray Beach, just off I-95 on Linton Blvd. No matter what your BMW needs are, BMW of Delray Beach is here for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 914 reviews
May 15, 2023
My experience was very good. Me. Baron my advisor was very professional and efficient. Place was clean and tidy. Had choice of coffee and water while I waited in the waiting room Me. Baron my advisor was very professional and efficient. Place was clean and tidy. Had choice of coffee and water while I waited in the waiting room which was large enough. Overall great experience More
by Eknathnaik
Employees Worked With
Baron Andrew
May 15, 2023
Recently, I had an encounter with BMW's service department that left me less than satisfied. The situation I found myself in made it seem as if the quality and reliability that we've come to associ department that left me less than satisfied. The situation I found myself in made it seem as if the quality and reliability that we've come to associate with BMW do not extend to their service department. Initially, I faced an issue where the rear window regulator in my car ceased to function. The motor was still making noise, but the glass remained motionless. When I took it to the service center, I was surprised to hear that water damage had caused the motor to fail. This explanation seemed odd, considering we are talking about a BMW - a brand known for its quality. After the repair, as I left the service center, I discovered a strong smell of cat urine. Unable to understand where it might have originated from, I opened the window and went about my day. By the next morning, the smell had only intensified, leading me to look for its source. Using an ozone generator, a device my husband had previously used in car rentals, I attempted to neutralize the smell, but to no avail. I reached out to the service manager, Michael Alfano, and was invited back to the service center. After spending several hours there and finally receiving my car back post-ozone treatment, I was disappointed to find that the smell returned within a few hours. I was forced to resume my search for the source of the smell myself. Eventually, I found it - it was the rear shaggy mat with a urine stain on it. After reporting this discovery to the service center, I was offered to have the rear passenger footwell cleaned and the rear mats replaced. The smell, fortunately, disappeared after this, but my experience with BMW service continued to worsen. I didn't receive a call back from Michael Alfano, and after two weeks, when I called him myself, he began explaining that it was the end of the month and they had not yet received my mats. He promised to get in touch when they arrived. Today, I came to collect the mats, which they handed over to me after a 40-minute wait. They didn't even bother to install them. I was utterly astonished when I opened the package at home and saw that they were mats for the front row of seats, instead of the rear ones they had taken for replacement. I cannot express my disappointment with what has transpired. BMW is a mark of quality, and I expected the same high level of professionalism from their service. But it seems these standards do not apply to their service department. They not only wasted my time but also made mistakes that are simply unacceptable for a service center of this caliber. My hope is that this situation will catch the attention of the management and BMW service will improve. No one would want to face such issues, especially when dealing with a respected brand like BMW. More
by notell
Employees Worked With
michael alfano
May 11, 2023
Service drop off was quick and easy. The front desk person was very professional and pleasant. Andy as always I’d very professional and explained everything clearly. Great service. The front desk person was very professional and pleasant. Andy as always I’d very professional and explained everything clearly. Great service. More
by George
Employees Worked With
Andy
May 06, 2023
This is my third car from BMW Delray. The sales and service departments are fantastic . Keith Hauser my service adviser is always professional and stays in touch with me during my mainte The sales and service departments are fantastic . Keith Hauser my service adviser is always professional and stays in touch with me during my maintenance appointment. I highly recommend BMW Delray and the entire staff! More
by trishlg1
Employees Worked With
Keith Hauer
May 04, 2023
The whole service was on the highest level. I was comfortably waiting in a nice waiting area, while team was working on my car and the service was for free .Thank you! I was comfortably waiting in a nice waiting area, while team was working on my car and the service was for free .Thank you! More
by 415rimma
Employees Worked With
4697 Tomasz Gackovski
May 03, 2023
I was pleased with the sales experience but no so much with the service dept. Reached a deal quickly and sale went smoothly. Brought my car back for service. I informed them in advance that I would wai with the service dept. Reached a deal quickly and sale went smoothly. Brought my car back for service. I informed them in advance that I would wait for it. I was told that it would be three hours. At four hours I was told it was nearly finished and got it back just after the fifth hour of waiting. If I was told up front that it would take that long, I would have made arrangements for transportation. More
by mark9068
Employees Worked With
Do not remember
May 02, 2023
Inviting, beautiful showroom. The front receptionists were so helpful and introduced me to the best salesman, Lalick. He was extremely knowledgeable and helpful and went the ext The front receptionists were so helpful and introduced me to the best salesman, Lalick. He was extremely knowledgeable and helpful and went the extra mile to get me a great deal and provided a very smooth transaction on his end. The manager, Mike, was present and helpful during the entire process. The BEST experience and I love my new car! More
by blckbelt3
Employees Worked With
Lalick Johnson. Mike (Manager)
