BMW of Delray Beach

Excellent customer service! Fantastic general manager! Finance people wonderful! Service department terrific! And my sales person the best!!! Fantastic general manager! Finance people wonderful! Service department terrific! And my sales person the best!!! More

Overall, this a nice dealership. ..super clean. Which means that it has become a very busy dealership and the service times has increased for general service. They have shuttle servic ..super clean. Which means that it has become a very busy dealership and the service times has increased for general service. They have shuttle service so you dont have to wait at the dealership More

I have purchased here before, and my salesman was no longer there. We were assigned to Fernando, who was top shelf, efficient, very helpful and expedited the process, quickly. We only stopped in to che longer there. We were assigned to Fernando, who was top shelf, efficient, very helpful and expedited the process, quickly. We only stopped in to check out the inventory and then we found the Porsche Macan. We test drove and then decided we would purchase. There was no real back and forth with managers, Alex , sales manager remembered us from our previous purchased and rally put together an amazing deal and within an hour or so, we drove out with a Porsche, very, very happy. We are going back soon for another vehicle because we were so impressed with the sales, service from Fernando, assistance from Alex the sales manager and Gerardo the finance manager, who got us a better rate than we originally thought we would have. Amazing Team, honest guys and we will be long term, happy customers.! More

I always have a great experience when I bring in my car for service and appreciate the above and beyond service Keith Hauser offers, thank you! for service and appreciate the above and beyond service Keith Hauser offers, thank you! More

I had a great experience while bringing my car in for service. Since my car was going to take a couple of hours, a Lyft picked me up and took me back to my hotel. Very friendly, and knowledgeable staff. service. Since my car was going to take a couple of hours, a Lyft picked me up and took me back to my hotel. Very friendly, and knowledgeable staff. More

Great service department. took care of as soon as I arrived and offered to drop me off at work. took care of as soon as I arrived and offered to drop me off at work. More

Clean, efficient, and professional! Easy to get service with caring service providers. I’ve been going to my service provider, Keith Hauser for 3 plus years and he is outstanding!! Easy to get service with caring service providers. I’ve been going to my service provider, Keith Hauser for 3 plus years and he is outstanding!! More

The dealership was amazing. Bright, clean, and very accommodating. Whoever you spoke to was extremely friendly and very professional. We made a great choice with absolutely Bright, clean, and very accommodating. Whoever you spoke to was extremely friendly and very professional. We made a great choice with absolutely no pressure. Our salesman Aaron went above and beyond and made our purchase extremely easy with absolutely no issues or problems. Well done Aaron. We will recommend Aaron to anyone we know looking for a new vehicle. More

Service department works great and fast. Work was done professionally on time. Special thanks to Andrew. Work was done professionally on time. Special thanks to Andrew. More

I made an apt at BMW Del Ray to get a recalled airbag replaced on my vehicle. The apt (on May 5) was made over a week in advance. When I arrived there was a line. It took over an hour to be seen even tho replaced on my vehicle. The apt (on May 5) was made over a week in advance. When I arrived there was a line. It took over an hour to be seen even though I had an apt. I was told that the part was not available and they would have to order it even though they knew in advance it was why I was coming and they could have ordered it before or let me know before I came. They told me they would contact me when the part had come in. On May 27 I emailed to check the status because no one had reached out. I received a reply on May 30 saying the part hadn't come in yet. On June 2 I asked for an update. No one replied. On June 21 I asked again for an update. June 22 8AM BMW called and said they had an appointment available and could install the part that day. I made an appointment for 10, waited again for an hour to be seen. Was given a loaner with less than 1/4 tank of gas in it. Called at 3pm for update, no one was available to talk. Asked for manager. Was told manager would call but they never did. I was finally able to pick up the car but the specialist assigned to me was no where to be found. I had reached out to BMW Coconut Creek on June 21 when DelRay did not reply. BMW Coconut Creek said the part could be ordered in 1 to 2 days and installed within 2 hours while I waited. Will be going there next time. More