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BMW of Dayton
Dayton, OH
68 Reviews
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68 Reviews of BMW of Dayton
March 17, 2025
Unfortunately Evans customer service has declined over the past several years. In the last few years every time I made an appointment for an oil change after waiting for hours it turned out they would fin the past several years. In the last few years every time I made an appointment for an oil change after waiting for hours it turned out they would find something else that needed done. In September of 2024 which was supposed to be an oil change only turned out to be the worst nightmare ever. Evans motor works said BMW recommends break fluid flushed, after three hours and $483 later a tire pressure sensor light started flashing. I called again got an appointment, waited two hours supposedly they programmed it. As soon as I drove off it turned on again, made another appointment several weeks later. I was told they will have to do the diagnosis for $199, I told them I already had the diagnosis the batteries needed replaced but they insisted that they will have to do the diagnosis again. Two hours later they said your batteries are low in the sensors but we don't replace the batteries we have to replace the sensors and it will be $1250, but if I replace my all 4 tires it will save me $189 which will be deducted from $3100.68. Although I didn't need new tires at the time I trusted them and got everything they recommended and hoped I won't see them until next year the bill was $3100.31. I was confused that the $50 coupon and $189 they mentioned were not deducted they said it was the labor that was not added previously to the estimate. Three weeks later my washer fluid went out which was surprising because I was out of the country for two weeks and my car was parked and not driven. Instead of calling them back I filled the washer fluid which was out in a few days again. I called back and of course they said they will do the diagnosis for $199! At this point the salesman stepped in and recommended that I should look at new cars because my car is getting old. I didn't think 55,000 miles was too much for a BMW that was bought not used nor certified but brand new from them!! Well ma'am your car is getting old and that's why it needs all these repairs! After a few more weeks my dashboard turned red saying brake malfunction STOP CAREFULLY do not drive. I called the service manager and they said they will keep the car and put me in a loaner car. At this point I was panicking and thinking maybe my car is falling apart and I guess I do need a new car. I sent pictures of my dashboard to Jamy who said not to worry "we will take care of the car." 24 hours later I called to see if my car was ready and Jamy said it was ready and brake system is fine and it was a computer glitch that was reprogrammed by Jacob the technician. They dropped off the car at my work and took the loaner back on February 11th 2025. Twenty minutes later I get the text from the salesman that they have the New 2025 BMW I was looking for. I told him I needed my car fixed I just don't need a new car right now. After work when I started my car and drove less than half a mile my dashboard turned red again saying brake malfunction STOP CAREFULLY do not drive! I pulled over and called Jamy again who very calmly said "it's fine it takes a while after reprogramming it. If you feel we need to look at it I will call you first thing in the morning at 8 am." I called Voss BMW they said please don't drive the car and get it towed to us!! Obviously I was NEVER going to take my car back to Evans anymore. After getting it diagnosed and checked I found out that unfortunately Evans BMW had left the brake valve open when they did the brake fluid flush and the brake fluid was literally spraying every time I hit the brakes. I was told if I hadn't brought the car in I would have been in a car accident and no one would have found out. I have left voicemail messages and sent texts to the managers to let them know about the whole situation with absolutely no response back. I also unfortunately had bought the three year oil change package that they need to refund for the next two years but no one is responding back. More
by NQ
Employees Worked With
Daryl, Jacob,Jamy.
April 11, 2022
This was an awesome experience. Orlando was great at helping me get what I wanted and Jonathan the genius was so knowledgeable and very helpful in helping me learn the car. I would Orlando was great at helping me get what I wanted and Jonathan the genius was so knowledgeable and very helpful in helping me learn the car. I would recommend Evans to anyone who needs a car. More
by Cindy S
Employees Worked With
Orlando and Jonathan
August 05, 2020
Best dealership in town! We have done a lot of business here and every time without fail they have provided us with a wonderful experience. From sales to service to everything in between the employees are here and every time without fail they have provided us with a wonderful experience. From sales to service to everything in between the employees are friendly, professional & knowledgeable . We would never go anywhere else for all our BMW needs! Thankyou Uwe,Ann ,Mo,Jonathan and everyone in between ! More
by John/Dana
Employees Worked With
Ann Conrad , Uwe Weiss , Jonathan & Mo
May 24, 2019
No follow up From the first time I walked on the lot they have never followed up with anything they said. I ordered a new BMW and I asked questions about add- ons From the first time I walked on the lot they have never followed up with anything they said. I ordered a new BMW and I asked questions about add- ons, my trade in, service work. Drove a hour for a appraisal for a trade in. The sales man that I set it up with was not even there. The guy who I finally talked to did not even get up to go out to look at my car. I complained to the sales manager about the employees, she was to get me a estimate for window tint and she never followed up ! I called for my first service appointment and was transferred to someone's answering machine. They have never called me back. Unbelievable service. I might expect this from a used $5000 dealership but not when I'm spending over $50,000. More
by M240
Employees Worked With
Ann Conrad
February 13, 2019
As promised!!! In today's day and age, it's great to know that there's a car dealership, a sales manager, and a salesman that honors their verbal agreements as promi In today's day and age, it's great to know that there's a car dealership, a sales manager, and a salesman that honors their verbal agreements as promised. I recently purchased a 2019 BMW X3 m40i from Evans BMW and worked directly with Ann Conrad and Zac Finnegan. Ann and Zach agreed to match a competitor's price and to work with me on my end of lease fees with Infiniti. The fulfilled every promise and have earned my respect and future business. If you are in the market for a BMW then, I strongly recommend working with Zach and Ann! They are trustworthy and honorable and have clearly demonstrated that they will work with you to earn your business. More
by kveron
Employees Worked With
Zac Finnegan and Ann Conrad
November 05, 2018
2016 X3 I recently bought a 2016 X3. The staff was friendly and negotiations were fair. I am happy with my purchase and thankful to the staff for helping me w I recently bought a 2016 X3. The staff was friendly and negotiations were fair. I am happy with my purchase and thankful to the staff for helping me with my new car. More
by $outhern1
Employees Worked With
Eric Westley, Scott
October 01, 2018
Sweet Sixteen I have been looking for a 2015 pre-owned certified 328i xdrive for my daughter’s sixteenth birthday for a while. I wanted to find a vehicle with all I have been looking for a 2015 pre-owned certified 328i xdrive for my daughter’s sixteenth birthday for a while. I wanted to find a vehicle with all the safety features, reliability, and low miles. After a long search, I found the perfect deal at BMW of Dayton. Theo Dorion was absolutely fantastic to work with. He was very upfront, honest, always took my calls, and since I was buying from out of state, he sent me more pictures than any salesperson probably should. the whole transaction was smooth and made my trip in very enjoyable. Nice job Evans team! More
by Tim-North Carolina
Employees Worked With
Theo Dorion
June 25, 2017
Great buying experience It was well worth my time and travel from Indy to Dayton, OH last month to purchase my 2017 BMW from Evans Motorworks. My salesman Casey Mousa was a p It was well worth my time and travel from Indy to Dayton, OH last month to purchase my 2017 BMW from Evans Motorworks. My salesman Casey Mousa was a pleasure to work with, very professional and knowledgable about his product line. Due to his extensive follow-up over a six week period is the reason I purchased from this Dealership. I would recommend this young man to anyone, I really felt like he was working for me as well as his employer. More
by Whitry
Employees Worked With
Casey Mousa and Cody Smith
January 17, 2016
Great Salesperson I visited the location looking for a BMW I could drive in snow yet enjoy during the summer. I was uncertain what I wanted until I met Casey. Casey pa I visited the location looking for a BMW I could drive in snow yet enjoy during the summer. I was uncertain what I wanted until I met Casey. Casey paid attention to my needs and wants. He allowed me to look at several series until he really knew what excited me. I ordered a new 2016 228i with the xdrive and I love it. I have played in the snow and it is a wonderful car. I am very happy and thankful to have met an honest salesperson who paid attention to my needs and wants and created an amazing buying experience. More
by Tim
Employees Worked With
Casey, Mousa
October 08, 2015
Outstanding experience !! Recently needed a new sedan for work. Have been a Mercedes Benz customer for many years. Akeays thought I wanted a Bmw but historically was always dis Recently needed a new sedan for work. Have been a Mercedes Benz customer for many years. Akeays thought I wanted a Bmw but historically was always disappointed in my dealership experiences prior to Bmw of Dayton. I move regularly and every other place I lived was disappointed. I met Casey Mousa, my sales person and now friend, early June through a friend. I live in Detroit but Casey said he could help me. Told Casey what I wanted and found me the 328 I was looking for. Made a great deal and valued my trade in sight unseen. Went to the dealership at the end of July to get my new car. I was nervous on my drive thinking this was too good to be true. Well, my dealership visit was outstanding!!! Delivery., paperwork and car review all outstanding. Before leaving I asked about a used Porsche sports car. Trusting Casey's opinion, he listened to my reasons why and then shared his opinion. Including why I should consider a new z4. Over the next several weeks I debated what to do and was traveling a lot for work but was thinking I wanted to do something. Long story short - 8 weeks later, my new z4 delivered a week ago Ftiday. Two new cars in 8 weeks thanks to Casey !!! Honest, patient and genuinely caring individual that made both deals happen. More
by Bmwz4
Employees Worked With
Casey Mousa
