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BMW of Darien - Service Center

Darien, CT

4.8
1,375 Reviews
Call Service Center (203) 656-1804

1,375 Reviews of BMW of Darien - Service Center

Sort by
June 01, 2023

Responsive service. Always provides great detail on the work being done. Polite and courteous team. More

by Aspada1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

BMW of Darien responded

Thanks for sharing! We appreciate your business and five stars for BMW of Darien. See you next time!

May 31, 2023

Outstanding communication and customer service. Very thorough and accommodating. Excellent experience. I will be back again in the future. More

by mlaplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Report | Print
Jun 01, 2023 -

BMW of Darien responded

We're thrilled to hear that you enjoyed your experience with us at BMW of Darien! We appreciate your business and hope to see you back again down the road!

May 27, 2023

Easy to use service department. The extended warranty was honored without hesitation and a $2500 repair cost me $106.35 More

by joe.wiles0715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

BMW of Darien responded

We're delighted to receive your five-star review! Thanks for choosing BMW of Darien above the rest. It's great to hear that we could honor your extended warranty and ensure an easeful experience for you. Until next time, take care!

May 22, 2023

Great service; timely and courteous. Everyone I spoke with was pleasant and helpful. Thank you very much. More

by Eadallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Report | Print
May 23, 2023 -

BMW of Darien responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

May 19, 2023

Terrific service. The car was ready on time and they thoroughly explained all the work that was performed. More

by wrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

BMW of Darien responded

We're delighted to see that you've had a great experience with BMW of Darien, Wrussell! Thank you for taking the time to share your feedback with us. It's fantastic to hear that your vehicle was ready on time and that we provided detailed explanations of the work completed. We look forward to serving you again in the future!

May 18, 2023

Great quality! However, administrative procedures and personal service have been deteriorating recently and need improvement. More

by Darienite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

BMW of Darien responded

Thank you for sharing your feedback with us, we appreciate your input. We strive for exceptional customer service and take all reviews seriously. I apologize for any inconvenience you may have experienced. Please feel free to contact me directly so I can discuss any issues further. Thank you again for taking the time to write this review, Trevor Martin - Service Manager - 203-662-2027

May 18, 2023

The service person was not very helpful or available to respond to questions. I felt he did the minimum he could and did not provide good advice. I don’t like doing everything mostly by text. Phone calls w More

by Linda.gornitsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Telesco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

BMW of Darien responded

Linda, I apologize for the unfriendly experience you had. We pride ourselves on providing top-quality service, and I'm sorry we let you down in this instance. If there is anything that I can do to further assist you, please call me directly, and I would be happy to address your concerns. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 18, 2023

Chris has always been a big help to me. I was happy to see him back at Darien More

by mimim4466
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Report | Print
May 18, 2023 -

BMW of Darien responded

Thank you for leaving BMW of Darien a five-star review! We are so glad you feel confident in Chris and our services.

May 13, 2023

The service was great. Everything went smooth and easy. He took care of everything. Thank you. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere, Albano Kroj
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May 15, 2023 -

BMW of Darien responded

We appreciate your business and your review! Thanks from the BMW of Darien Team, Jack!

May 12, 2023

Zero personal connection. They operate the service dept as if you aren’t even a person. Never used to be this way. Fully disappointed More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Legere
Report | Print
May 26, 2023 -

BMW of Darien responded

Ann, I'm sorry to hear about the experience you had with our service department. It's disappointing to know that you didn't feel valued during your visit. We want every client to feel important and cared for, and I apologize we failed in this regard. If there is anything else you'd like to share or if there is something we can do to assist you moving forward, please give me a call directly. Thank you, Trevor Martin - Service Manager - 203-662-2027

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