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BMW of Darien - Service Center

Darien, CT

4.8
1,376 Reviews

1,376 Reviews of BMW of Darien - Service Center

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July 01, 2023

Great service. Very attentive and thorough. Explained the process before and after. Overall great experience. More

by BroncoDan
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

BMW of Darien responded

Thank you for the great review! We're glad to hear that our team at BMW of Darien welcomed you with detailed and informative service. If there's anything else we can assist with, please don't hesitate to reach out. Have a wonderful day!

June 30, 2023

Excellent - they found the problem, fixed it, and also found an existing warranty that they applied, lowering the service bill by over $2k (this on a 2014 BMW Alpina). More

by jimcampbell13
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

BMW of Darien responded

Thank you for the great review! We are glad to have your business here at BMW of Darien and appreciate your trust in us to keep your service bill low. Safe driving out there, and we're here for you if anything else comes up!

June 30, 2023

Jaime in the service department really goes out of his way to ensure my customer service is top notch More

by Nickandro4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

BMW of Darien responded

Thanks for the awesome review. We're so glad to hear that Jaime has provided you with top-notch customer service. We'll be sure to pass along your kind words. Drive safely, and we hope to see you again at BMW of Darien!

June 30, 2023

Service as always was exceptional. Service advisor kept in constant communication and updated as the repairs took place. Very happy with this dealership for both sales and service. More

by ChasLo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The two front desk service employees were exceptional
Jul 03, 2023 -

BMW of Darien responded

We're so glad to hear that you had an exceptional experience with our service department. Thank you for choosing BMW of Darien! We appreciate your support and look forward to serving you again in the future. Have a great day!

June 29, 2023

I dropped my car off for its first service today and Jaime was a great service advisor! You can clearly see his professionalism and passion for the BMW brand. He was super helpful in helping me understa More

by antonsons27
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

BMW of Darien responded

Thank you for taking the time to share your positive experience with Jaime and our service team here at BMW of Darien! We're so glad that he provided you with excellent customer service and helped ensure the health of your vehicle. We appreciate your recommendation and look forward to assisting you in the future. Until then!

June 29, 2023

Courteous, efficient, excellent service - big difference from other dealers I’ve been to - highly recommend! More

by RJ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
Jun 29, 2023 -

RJ responded

Always have had the most efficient and prompt service - keep it up!

Jun 30, 2023 -

BMW of Darien responded

Thank you for choosing BMW of Darien as your go-to dealership! We appreciate your support of our team.

June 29, 2023

Jamie was super helpful, knowledgeable and most of all nice! He explained everything to me and did an outstanding communicating with me throughout the time my car was serviced. More

by hsmcoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

BMW of Darien responded

Thank you for the positive review! We're glad to hear that Jamie provided excellent service and kept you informed throughout your car's servicing. We appreciate your kind words and hope to see you again at BMW of Darien in the future!

June 29, 2023

I have found this BMW dealership to have excellent professional, attentive, and responsive service. Well recommended!. More

by rogerkobert
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Jun 30, 2023 -

BMW of Darien responded

Roger, thank you for the great review! We're so glad to hear that our team at BMW of Darien provided you with excellent service. We appreciate your recommendation and look forward to serving you again in the future!

June 29, 2023

I have been having my car serviced by BMW of Darien for over two years and have been totally satisfied. Communication pre, during and post service has been excellent. More

by reed_deluca
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

BMW of Darien responded

We're so glad to hear that you've been satisfied with the service at BMW of Darien, Reed. Our team works hard to provide excellent communication throughout the entire process and it's great to hear we're succeeding. Until next time!

June 28, 2023

BMW of Darien was very efficient getting my brake pads replaced. My car alerted me to an issue with the brake pads. I called and was able to book an appointment the next day. More

by Kris
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

BMW of Darien responded

Kris, we're glad to hear that our amazing team at BMW of Darien could assist you! Thank you for choosing us and taking the time to leave a review! Drive safely and have a great day!

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