BMW of Darien - Service Center

Dishonest. not what they pretend to betray . Needs new Management. Front desk Good. The other Guys at the other next need to Go . not what they pretend to betray . Needs new Management. Front desk Good. The other Guys at the other next need to Go . More

Very clear communication and helpful with a loaner. Always a bit of sticker shock but pleasant and convenient service. Always a bit of sticker shock but pleasant and convenient service. More

Great Experience, my service advisor Dan, was amazing. Great communication and timeliness, would highly recommend. Great communication and timeliness, would highly recommend. More

I brought my X7 in with complaints of squeaky brakes and tire light warnings. Even though I chose "waiter" when making the appointment, no one called to tell me this would take a minimum of three hours. I c tire light warnings. Even though I chose "waiter" when making the appointment, no one called to tell me this would take a minimum of three hours. I chose to get dropped off at the Darien Library, which is .5 miles from the dealership. I had to call Vince multiple times to inquire about getting picked up (he never answers his work phone or cell phone). I was stuck in the library a full hour AFTER he told me the work was finally done and he would send someone to pick me up. I would have walked back but it was 15 degrees outside with 40 knot winds. I said I would order my own Uber and he told me to wait. When he finally gave me a summary of the work performed, he told me that they ran a full diagnostic of the brake system and everything was fine. The techs did in fact hear the squeaking, but according to Vince that's "normal due to the X7's sport brakes." Never mind that it only started two years into owning the car. I have to wonder if their sales people tell potential customers that they can expect squeaky brakes? In summary, I wasted FOUR HOURS of my day to be condescended and lied to, and my brakes still squeak. I will now (and forever) go to the dealership in Bridgeport to figure out what's really going on. I will also tell my dozen friends who own BMW's in Westport where they should buy and service their vehicles. Extremely dissatisfied. More

We had a great experience. They made me everything very easy. I would definitely use them again. They made me everything very easy. I would definitely use them again. More

This was the first time going to BMW of Darien. I purchased my car in Bridgeport and typically would go there, but decided to try Darien and they were amazing! From beginning getting the appointmen I purchased my car in Bridgeport and typically would go there, but decided to try Darien and they were amazing! From beginning getting the appointment, to them picking up the car doing the service keeping me abreast to everything that was going on and returning the car. They are an exceptional dealership and I would never go anywhere else. Thomas was awesome. I’m hiss I tried them! More

Great service and service rep was awesome Everything was taken care of car was washed and ready in a little over an hour taken care of car was washed and ready in a little over an hour More

These people are very professional, expert, efficient, competent yet personable. I’d certainly recommend them to anyone seeking their services. competent yet personable. I’d certainly recommend them to anyone seeking their services. More

My first service for my new BMW was great. Everyone was very nice and service was done on time Everyone was very nice and service was done on time More

It was great. We’ve owned our car for years and always take it to them for service. Highly recommend them. We’ve owned our car for years and always take it to them for service. Highly recommend them. More