BMW of Darien - Service Center

I am VERY happy with the service and help I received at BMW Darien, and with Joe Fedak. He is really friendly and professional. Working with Joe has made owning a BMW a real joy. Knowing that I have som BMW Darien, and with Joe Fedak. He is really friendly and professional. Working with Joe has made owning a BMW a real joy. Knowing that I have someone there who I can trust, help me taking good care of my car and give me great advise. If you want peace of mind, see Joe Fedak. The whole staff here, were very warm, helpful and friendly as well. Thank Joe for everything. More

Today I had my very first service experience at BMW of Darien. I purchased my car (1M) from Darien a few months ago and today I brought it in for its break-in service. I was very pleased with the experi Darien. I purchased my car (1M) from Darien a few months ago and today I brought it in for its break-in service. I was very pleased with the experience. From my perspective, everything ran like clockwork. From checking in, sitting with the SA to picking up the car after the service was completed. I particularly wanted to point out how helpful my SA, Joe Downs, was when I dropped off the car. I’m an active member of a BMW 1M message board (http://www.1addicts.com/forums/). It’s from comparing notes with other 1M owners that it was discovered that some BMW dealerships (not Darien) were unfamiliar with the correct fluids to be used in the 1M. I brought in a document which listed the correct fluids to discuss with my SA. Other 1M owners have down this at other dealerships with mixed results. Some dealerships respond positively while others can be dismissive. Joe was great! He looked at my document and verified that it was accurate and that he was aware of the needs of the 1M. I really appreciate his patience and assurance. For me, the 1M is a special car that I plan on keeping forever. I look forward to a long relationship with BMW of Darien. More

Joe is very courteous and knows the BMWs well - something that has been a mixed experience for me through the years with different dealerships. You give him the symptom and he immediately gives you a prelimi that has been a mixed experience for me through the years with different dealerships. You give him the symptom and he immediately gives you a preliminary diagnoses and the approximate costs. He is proactive about keeping you informed of the work and is patient when explaining the work (a problem I typically have when you deal with inexperienced service advisors). While fixing your car here is an expensive proposition (as with all BMW showrooms), Joe makes sure that you understand the nature of the work in detail. I will continue to do business with them as long as I am dealing with Joe. One issue I do have with the dealership is that they never wash the car after repairs unless you ask them to. This is no fault of Joe, but the dealer in general whenever I have taken it there. You get an very uncomfortable feeling when you have spent over $2K in repairs and get into a dirty car. Overall, I would recommend this dealer as long as I am dealing with a person of Joe's caliber. More

BMW of Darien service is the best on the east coast. They are always friendly helpful and very conscious of the consumers time. They are even helpful when you don't have an appointment. are always friendly helpful and very conscious of the consumers time. They are even helpful when you don't have an appointment. More

Unprofessional customer service. I spoke with Brad - Unprofessional customer service. I spoke with Brad - service appointment coordinator. He promptly returned the call after I had left him a voice Unprofessional customer service. I spoke with Brad - service appointment coordinator. He promptly returned the call after I had left him a voice mail. But I wish he had not. ...That was the most unpleasant conversation of my week. Brad's manner to speak to a customer is bordering outright rude and has a distinctive flair of smart-xxx behavior. He sounded like he was making me a favor talking to me, and he was distinctly passive aggressive and showing me attitude when I asked him things that weren't clear to me from his explanations. I hope not to have to speak to that person again, and that all other employees of the dealership are different. More

Jill Brown is extremely responsive, courteous and efficient. I never have to wait too long for an answer as to why my car needs repair and she is very good at explaining maintenance problems in a way efficient. I never have to wait too long for an answer as to why my car needs repair and she is very good at explaining maintenance problems in a way that is easy to understand. (This way I understand exactly what I am paying for!) I can always depend on Jill to see that my car is serviced swiftly and effectively. And she is super nice. More

Trevor Martin is an assett to BMW of Darien. We had a few bumps with service after the purchase of our used car and he took care of everything and kept us in the loop. He went above and beyond for us an few bumps with service after the purchase of our used car and he took care of everything and kept us in the loop. He went above and beyond for us and has made us comfortable with our purchase and our continued dealings with BMW of Darien as they "did the right thing" when it was necessary. We love our car and are 100% confident when we call Trevor to make our service appointments that he will make sure the job is done as it should be. More

I called late on a Thursday afternoon and Joe was able to accomodate me early on Friday morning. He arranged for a shop foreman to take a drive with me to see what the issue with my car was. The problem was accomodate me early on Friday morning. He arranged for a shop foreman to take a drive with me to see what the issue with my car was. The problem was diagnosed, the car taken into the shop, I was given a ride to my office and four hours later the car was done. I doubt that anyone can ask for more than that. Outstanding group at BMW of Darien. Friendly and courteous and always willing to help. Thank you. More

Joe is a true professional. Yesterday morning, my car Joe is a true professional. Yesterday morning, my car would not start, I had my vehicle towed to BMW of Darien. Joe had answers for me immediately Joe is a true professional. Yesterday morning, my car would not start, I had my vehicle towed to BMW of Darien. Joe had answers for me immediately! Joe even took time during his lunch to give me a call, not only tell me what happened, but to give me an in depth explanation of how/why it happened. Joe also had it ready for me the same day! He provides great service and is the main reason that I continue to have my vehicle serviced in Darien. He is always there with answers to my questions quickly and accurately. He is prompt with his responses and gives honest recommendations. I would recommend him highly. More

She is great to deal with and is very professional.I drop off the car and everything is handle.I never have to worry about anything.She call's when she says she will and everything is on time.I highly recomm off the car and everything is handle.I never have to worry about anything.She call's when she says she will and everything is on time.I highly recommend her to everyone. More