BMW of Darien - Service Center

Engine Malfunction after my X5 serviced at BMW Darien I had oil service and spark plug replacement of my X5 at BMW Darien. Shortly after I drove out, my vehicle lost most of power on highway. And because I had oil service and spark plug replacement of my X5 at BMW Darien. Shortly after I drove out, my vehicle lost most of power on highway. And because it was uphill, the speed suddenly dropped from 60 to below 30. This message "Engine malfunction! Reduced power" came up. I was lucky enough to not get run over by a tractor trailer and to slowly drive home. I've never had this problem on my X5 before. Apparently their mechanic did something seriously wrong with the engine (probably replaced with bad spark plugs?). I know it was the day before thanksgiving, but how can you take the safety of your customers so lightly? I'm able to replicate this issue by hitting gas a bit harder. So they could have found it if they ever tested the engine. More

Refused to work with my insurance company I have an extended warranty from a major insurer on my car and came to them to repair a severe oil leak. It was my first time at Darien BMW and WILL B I have an extended warranty from a major insurer on my car and came to them to repair a severe oil leak. It was my first time at Darien BMW and WILL BE MY LAST TIME COMING HERE. I always had my car serviced at Port Chester BMW or Westchester BMW and never had issues with my extended warranty paying for repairs. The service advisor at Darien BMW refused to work with my insurance company because he was saying that they weren't willing to pay his prices and he won't fix my car for the price they are willing to pay. The insurance company said they will not pay over the mechanics guide that they use to estimate repair cost. The dealership and my insurance company were at an impasse so the dealer said I need to pickup my car because there is nothing they can do. Since the car wasn't driveable I asked if it could be towed for FREE to my regular dealership but BMW of Darien refused. I contacted my insurance and they offered to pay towing to my regular dealership and got my car towed to BMW of Greenwich/Port Chester because the car wasn't driveable. Port Chester BMW repaired the car in a few days and worked with my extended warranty as they usually do to pay for the repair. It was a great experience at Port Chester BMW but I can't say any kind words about BMW of Darien. This whole repair was such a royal headache and stressful experience for me that I would never come back to BMW of Darien again. I would have perhaps tolerated this kind of a hassle from a mainstream brand but not from a luxury brand like BMW. More

Great after purchase experience . BMW Genius Alex Posada guided me through the many features of the I Drive to help me get more from the car than I knew was possible. . BMW Genius Alex Posada guided me through the many features of the I Drive to help me get more from the car than I knew was possible. More

"It doesn't matter" what they do to your vehicle BMW Of Darien Started and drove a vehicle with no engine oil and a loose driveshaft and said "it doesn't matter" that its fine to drive a vehicle with BMW Of Darien Started and drove a vehicle with no engine oil and a loose driveshaft and said "it doesn't matter" that its fine to drive a vehicle with no oil and a loose driveshaft just hanging around. I recently had the bad experience of having my vehicle towed to BMW of Darien after my Driveshaft got loose and damaged the engine oil pan causing all the oil to leak. After informing the service tech what went wrong with the vehicle it took them more than two weeks to decide that BMW of Darien wasn't going to cover the claim since an independent shop had previously work on the vehicle (issue that wasn't even related) but they did quote me $11,000 to repair the damage only to take it back and say it was ONLY going to be $5,500 once I finally got my vehicle back I took a look at the dash cam video. I showed Charles Dimartini the video and he said that the vehicle was pushed and there was no way that BMW for Darien would purposely drive my vehicle with no engine oil and a loose draft shaft. Charles even said he had question personnel separately and they did not recall the vehicle being started or driven. I had get in contact with the General manager to get to the bottom of this. once I spoke to Matt Cosgrove, Matt stated that the vehicle was in fact Started and Driven around the lot but it did not matter. Matt said that he was not responsible for anything that Charles DiMartini said and that it didn't matter that the vehicle was started and driven with no engine oil and loose drive shaft. Matt basically said no damage could come from driving a vehicle with no engine oil and a loose drive shaft and they were not responsible for any damages that might have occur. More

Wprst Ever Leased brand new 528xi 2013 -sales experience perfect. Sebastian is great. Service is completely worst. Car has serious engine problem and stalls a Leased brand new 528xi 2013 -sales experience perfect. Sebastian is great. Service is completely worst. Car has serious engine problem and stalls all the tome witn 6800 miles. Service Manager called me back after many hours telling me I will need to wait 3 weeks for appointment with loaner. Told him unacceptable ,, he told me too bad. Now I don't know how a $60k car can have such a problem as serious as this, but where there is smoke there is fire. It prompted me to do some digging and did read some serious recalls on edmunds for BMW recent model years and engine bolts becoming loose causing serious engone issues. I suspect the dealer knows and simply because I am middle class and dont have 10 of these cars like every other stepford wife in this town and investment banker husband, he of course does bot want to assist me at all since i wont be paying him a christmas bonus annually. 3 weeks to secure a loaner? Really hiw dumb do a look? for a 60$ k car that wont start and dies for no reason kess a year old? More

Terrible Customer Service 1) they are rude, by talking down to me (the customer, as if i dont know what a car is. PS - I am a MECHANICAL ENGINEER.... i know a thing or two a 1) they are rude, by talking down to me (the customer, as if i dont know what a car is. PS - I am a MECHANICAL ENGINEER.... i know a thing or two about cars, and would have done the work myself if i could have gotten it home.... 2) they are thieves - they blatantly overcharged me for a simple Starter swap... and now i am sure that the starter was fine, and it just needed a new relay. DO NOT GO HERE More

I am VERY happy with the service I received from Joe at BMW of Darien. He is really friendly and knowledgeable and responsive. I would recommend anyone to deal with him. BMW of Darien. He is really friendly and knowledgeable and responsive. I would recommend anyone to deal with him. More

I recently bought a used bmw and needed to transfer the contact information as well as the extended warranties into my name. I reached out to BMW of Darien for assistance and was put in touch with Anthony contact information as well as the extended warranties into my name. I reached out to BMW of Darien for assistance and was put in touch with Anthony Martinez to help with the transfer. He was extremely helpful throughout the whole process and followed through until everything was taken care of. This was my first encounter with BMW of Darien and based on the level of service I recieved, not only will I be a buyer from this dealership in the future, but I will also recommend them to people I know. More