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BMW of Darien - Service Center

Darien, CT

4.7
1,360 Reviews

1,360 Reviews of BMW of Darien - Service Center

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August 18, 2015

Great after purchase experience . BMW Genius Alex Posada guided me through the many features of the I Drive to help me get more from the car than I knew was possible. More

by yaj4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Posada
May 13, 2015

"It doesn't matter" what they do to your vehicle BMW Of Darien Started and drove a vehicle with no engine oil and a loose driveshaft and said "it doesn't matter" that its fine to drive a vehicle with More

by R0b3rt2488
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Cosgrove, Charles DeMartini
January 05, 2015

Wprst Ever Leased brand new 528xi 2013 -sales experience perfect. Sebastian is great. Service is completely worst. Car has serious engine problem and stalls a More

by Mike71
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
August 20, 2014

Terrible Customer Service 1) they are rude, by talking down to me (the customer, as if i dont know what a car is. PS - I am a MECHANICAL ENGINEER.... i know a thing or two a More

by Peter2112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles DeMartini
February 07, 2014

I am VERY happy with the service I received from Joe at BMW of Darien. He is really friendly and knowledgeable and responsive. I would recommend anyone to deal with him. More

by Lattarox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 23, 2014

I recently bought a used bmw and needed to transfer the contact information as well as the extended warranties into my name. I reached out to BMW of Darien for assistance and was put in touch with Anthony More

by 328smock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Martinez
June 22, 2013

Brought our BMW X-5 in for routine service. Upon returning home after picking car up, noticed minor damage to rear hatch door and above rear light. Brought to attention of our salesperson, Steve Ko More

by mslotnick07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charles DeMartini
Jun 24, 2013 -

BMW of Darien responded

I'm glad to hear you were taken care of so well. We appreciate you taking the time to leave us this great review. Steve, Charles and the rest of our team at BMW of Darien are all dedicated to excellent customer service. We absolutely appreciate your continued business! We hope you come back to see us again anytime you need assistance! In the meantime, follow us on Facebook and Twitter to stay in the loop for exclusive content and special offers! Thanks again! Sincerely, Matt Cosgrove - General Manager

January 04, 2013

First and only experience so far is for a service appointment for my X5. The staff was extremely professional and friendly. They serviced the vehicle in a timely manner and set appropriate expectat More

by DeeVaswani
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Jan 07, 2013 -

BMW of Darien responded

Thank you for the kind words! At BMW of Darien, customer satisfaction is our top priority and we are glad that you enjoyed your experience with us. Please like us on Facebook and Twitter for exclusive content and special offers! Sincerely, Matt Cosgrove - General Manager.

November 30, 2012

Service is horrible at Bmw of Darien. Never send your car here. I regret it. They dont know whats going on with your car. They break things and make you pay for them making you believe the problem was always More

by bmww
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Cosgrove
May 09, 2012

I had the most pleasurable experience with BMW the service and repair in BMW Darien. Joe Fudak is very professional and honest. He even arranged for the car to pick me up at home. I would recommend More

by suwanatatnina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Fedak