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BMW of Darien - Service Center

Darien, CT

4.8
1,410 Reviews

1,410 Reviews of BMW of Darien - Service Center

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February 05, 2020

Excellent service and communication. Able to accommodate with loaner; efficient fast service done in a day. Car returned spotless, inside and out, and it was filthy. Service rep Frank was professional and k More

by Saintly007
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
Feb 06, 2020 -

BMW of Darien responded

Thanks for taking the time to leave us a review! It makes our day to know you enjoyed your visit with our service team. On behalf of everyone at BMW of Darien, we wish you safe driving!

February 03, 2020

BMW Service BMW Darien service is simply the best. Very easy to make an appointment, in fact they de4alership called me when my oil light went on. I waited in the More

by anthony.britton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James?
Feb 03, 2020 -

BMW of Darien responded

Anthony, thank you for taking the time to write us a review! At BMW of Darien, we are devoted to providing top-notch service for you, and your vehicle!

January 31, 2020

Great experience and exceptional staff! Came in for the yearly service and they explained everything in detail and answered all of my questions. Now I’m considering leasing my next vehicle from them too. More

by prbrahmania
Recommend Dealer
Yes
Employees Worked With
Vince Robustello
Feb 07, 2020 -

BMW of Darien responded

A big thanks for the 5 stars from all of us here at BMW of Darien! It always makes us smile to receive kind feedback about our staff and we're delighted to hear that our team took such wonderful care of you during your annual service visit. We appreciate your business and we hope to work with you down the road!

January 30, 2020

Trevor and Vince at BMW Darien Service are always EFFICIENT and FAIR when handling the maintenance needs of my X5. With almost 90,000 miles proving its best to keep a car well maintained. More

by Mike P.
Recommend Dealer
Yes
Employees Worked With
Trevor Martin, Vince Robustello
Jan 30, 2020 -

BMW of Darien responded

Mike, thank you for taking the time to review BMW of Darien. We are happy that our team took care of you. We are always here for anything your BMW X5 needs!

January 29, 2020

Staff are always friendly and professional. They go out of their way to make you comfortable while waiting and keep you posted as to what is going on! More

by Suelev21
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Robustello
Feb 07, 2020 -

BMW of Darien responded

Thank you so much for the 5 stars! We really appreciate you taking the time to leave us a review. Our goal here at BMW of Darien is to provide the best customer experience possible and your feedback lets us know we're doing our job right. We're so happy to hear you enjoyed your visit with us and we hope to see you again!

January 28, 2020

Service visit was seamless! I was in and out in 15 minutes at drop off a loaner. Pick up was similarly a breeze. All staff were professional and pleasant. More

by deldrid
Recommend Dealer
Yes
Employees Worked With
Vince Robustello
Jan 29, 2020 -

BMW of Darien responded

Thank you for taking the time to share your five-star experience with us! At BMW of Darien, we are committed to customer satisfaction and it's great to hear that came through to you. We look forward to working with you at your next visit!

January 28, 2020

Every time I get work done here I regret it! I get up-sold on everything I don’t need. I have a 2015 X5 with a 144,000 that I specifically told the rep I will most likely get rid of and upgrade in th More

by Ferrpa03
Recommend Dealer
No
Employees Worked With
Service
Jan 28, 2020 -

BMW of Darien responded

I just wanted to address your concern about our notification video. In order for you to have a full understanding of your current vehicle condition we perform a detailed inspection and send you a video of our findings. This is done at no charge or obligation to you. This is a tool to advise our customers on the current and possible future repair needs. This information is provided for you to make an educated decision on how to budget repairs or possibly replace an aging vehicle that may need more in maintenance/repairs than might be sensible. You could ask your service advisor to forego the inspection and video at the time of write up, I'm not certain why you would not want to receive such valuable and at times safety related information but it is up to you. Thank you, Vincent Robustello Fixed Operations Manager BMW of Darien

January 27, 2020

Having worked in retail for 59 years greatest compliment was always that I made the shopping experience easy and enjoyable.this was my experience today with James Kavaines More

by JoeyD
Recommend Dealer
Yes
Employees Worked With
James Kavallins
Jan 27, 2020 -

BMW of Darien responded

Joey, thank you for the review! We are so glad that James made your experience enjoyable here at BMW of Darien. We will be sure to pass on your kind words!

January 21, 2020

Excellent and clear communication throughout my service. Courteous and responsive. I received text messages and emails reminding me about my appointment and also updating me on service. More

by Ksfazio
Recommend Dealer
Yes
Employees Worked With
Vincent Pampena
Jan 22, 2020 -

BMW of Darien responded

Thank you for sharing this feedback about your recent service visit to BMW of Darien! We love to hear that you received communicative service and updates. We look forward to your next visit with us.

January 19, 2020

Great job. Worked with me to manage what was an urgent fix and what could wait. Price matched tires. Very communicative and stayed in touch regarding timing. More

by Priscilla Wong
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Jan 20, 2020 -

BMW of Darien responded

Priscilla, thank you for your 5-star review. It makes our day to hear that our team took such great care of you and your vehicle! On behalf of everyone at BMW of Darien, we look forward to working with you in the future.

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