1,410 Reviews of BMW of Darien - Service Center
Excellent service and communication. Able to accommodate with loaner; efficient fast service done in a day. Car returned spotless, inside and out, and it was filthy. Service rep Frank was professional and k with loaner; efficient fast service done in a day. Car returned spotless, inside and out, and it was filthy. Service rep Frank was professional and kept me updated on progress. Loved the provided camera view from the technician. Great overall experience from BMW Darien! More
BMW Service BMW Darien service is simply the best. Very easy to make an appointment, in fact they de4alership called me when my oil light went on. I waited in the BMW Darien service is simply the best. Very easy to make an appointment, in fact they de4alership called me when my oil light went on. I waited in the neighborhood while service was being done, finished in 90 minutes when they said plan on 2 hours. James and staff were very attentive to all my needs and requests. More
Great experience and exceptional staff! Came in for the yearly service and they explained everything in detail and answered all of my questions. Now I’m considering leasing my next vehicle from them too. yearly service and they explained everything in detail and answered all of my questions. Now I’m considering leasing my next vehicle from them too. More
Trevor and Vince at BMW Darien Service are always EFFICIENT and FAIR when handling the maintenance needs of my X5. With almost 90,000 miles proving its best to keep a car well maintained. EFFICIENT and FAIR when handling the maintenance needs of my X5. With almost 90,000 miles proving its best to keep a car well maintained. More
Staff are always friendly and professional. They go out of their way to make you comfortable while waiting and keep you posted as to what is going on! of their way to make you comfortable while waiting and keep you posted as to what is going on! More
Service visit was seamless! I was in and out in 15 minutes at drop off a loaner. Pick up was similarly a breeze. All staff were professional and pleasant. minutes at drop off a loaner. Pick up was similarly a breeze. All staff were professional and pleasant. More
Every time I get work done here I regret it! I get up-sold on everything I don’t need. I have a 2015 X5 with a 144,000 that I specifically told the rep I will most likely get rid of and upgrade in th up-sold on everything I don’t need. I have a 2015 X5 with a 144,000 that I specifically told the rep I will most likely get rid of and upgrade in the near future. My inspection of the vehicle came back with $5k worth of work. Is the car even worth much more than that? This is “service” not sales guys!! While the customer service is great and video inspection impressive, I loath having to take my car here. Please stop selling me and just service my vehicle. Thanks! More
Having worked in retail for 59 years greatest compliment was always that I made the shopping experience easy and enjoyable.this was my experience today with James Kavaines was always that I made the shopping experience easy and enjoyable.this was my experience today with James Kavaines More
Excellent and clear communication throughout my service. Courteous and responsive. I received text messages and emails reminding me about my appointment and also updating me on service. Courteous and responsive. I received text messages and emails reminding me about my appointment and also updating me on service. More
Great job. Worked with me to manage what was an urgent fix and what could wait. Price matched tires. Very communicative and stayed in touch regarding timing. fix and what could wait. Price matched tires. Very communicative and stayed in touch regarding timing. More