BMW of Darien - Service Center

I asked for a scheduled maintenance, they stuck me with an "Inspection II" service - $1,000 later ($600 of which was for labor, most of it just "inspecting" the car). I complained, but was yelled at by se an "Inspection II" service - $1,000 later ($600 of which was for labor, most of it just "inspecting" the car). I complained, but was yelled at by service manager. They the oil and topped off a couple of other fluids. Service people were argumentative, and service manager was confrontational. Completely unacceptable. More

They seem to have a problem serving African Americans. xxxx poor attitude toward customers spending their hard earned money. They quoted one price for a part over the phone, then changed the price the fol xxxx poor attitude toward customers spending their hard earned money. They quoted one price for a part over the phone, then changed the price the following day without explanation. I guess different prices for different customers. They will even lie to your face if they don't "like" you. The parts manager told me that they don't accept credit cards over the phone and that they don't ship parts, both of which are confirmable lies. I'm not surprised that some people have great experiences though. Depending on your caste, you just might. Bottom line, these people are hideous. They are a disservice to the company they represent and the community at large. More

I have had a horrible experience with BMW of Greenwhich. I am 19 years old and they treat me horrible there. I wanted them to fix a problem with my car's engine, they didnt want to do it so the service wri I am 19 years old and they treat me horrible there. I wanted them to fix a problem with my car's engine, they didnt want to do it so the service writer lied to my face and told me (at 35,000 miles on my car) that my engine wasnt warrantied. OK.<br><br>I took my car to Darien BMW for this same problem. I have had this problem for over a year and nobody has every been able to diagnose it. I finally couldnt take it anymore and had them look at it. I must say i was surprised to be treated as well as i was. I'm used to getting xxxx poor treatment from Greenwhich. Anyway, they did everything in their power to correct my problem. An oil change didnt work so they are replacing something that requires them to drain the oil so they are even going to refund my money for the last oil change. They have knmowledgable tech's and I am very pleased with their service. More

Just bought the new 745LI and it's been in the shop longer then I've own the car.They wanted to give me a Chrysler loaner car while I'm paying 1035.00 a month for a bmw.They don't treat you very well w longer then I've own the car.They wanted to give me a Chrysler loaner car while I'm paying 1035.00 a month for a bmw.They don't treat you very well when you go for service.I've owned Mercedez for the last 14 years ans switched to a bmw for the first time boy am I sorry they should take a lesson from Mercedez how to treat customer that just spent 85.000.00 on a car. More