BMW of Darien - Service Center

I recently bought a used bmw and needed to transfer the contact information as well as the extended warranties into my name. I reached out to BMW of Darien for assistance and was put in touch with Anthony contact information as well as the extended warranties into my name. I reached out to BMW of Darien for assistance and was put in touch with Anthony Martinez to help with the transfer. He was extremely helpful throughout the whole process and followed through until everything was taken care of. This was my first encounter with BMW of Darien and based on the level of service I recieved, not only will I be a buyer from this dealership in the future, but I will also recommend them to people I know. More

Service is horrible at Bmw of Darien. Never send your car here. I regret it. They dont know whats going on with your car. They break things and make you pay for them making you believe the problem was always here. I regret it. They dont know whats going on with your car. They break things and make you pay for them making you believe the problem was always there just overlooked. More

I am VERY happy with the service and help I received at BMW Darien, and with Joe Fedak. He is really friendly and professional. Working with Joe has made owning a BMW a real joy. Knowing that I have som BMW Darien, and with Joe Fedak. He is really friendly and professional. Working with Joe has made owning a BMW a real joy. Knowing that I have someone there who I can trust, help me taking good care of my car and give me great advise. If you want peace of mind, see Joe Fedak. The whole staff here, were very warm, helpful and friendly as well. Thank Joe for everything. More

I had the most pleasurable experience with BMW the service and repair in BMW Darien. Joe Fudak is very professional and honest. He even arranged for the car to pick me up at home. I would recommend service and repair in BMW Darien. Joe Fudak is very professional and honest. He even arranged for the car to pick me up at home. I would recommend anyone to deal with him. Thank you for everything. More

Today I had my very first service experience at BMW of Darien. I purchased my car (1M) from Darien a few months ago and today I brought it in for its break-in service. I was very pleased with the experi Darien. I purchased my car (1M) from Darien a few months ago and today I brought it in for its break-in service. I was very pleased with the experience. From my perspective, everything ran like clockwork. From checking in, sitting with the SA to picking up the car after the service was completed. I particularly wanted to point out how helpful my SA, Joe Downs, was when I dropped off the car. I’m an active member of a BMW 1M message board (http://www.1addicts.com/forums/). It’s from comparing notes with other 1M owners that it was discovered that some BMW dealerships (not Darien) were unfamiliar with the correct fluids to be used in the 1M. I brought in a document which listed the correct fluids to discuss with my SA. Other 1M owners have down this at other dealerships with mixed results. Some dealerships respond positively while others can be dismissive. Joe was great! He looked at my document and verified that it was accurate and that he was aware of the needs of the 1M. I really appreciate his patience and assurance. For me, the 1M is a special car that I plan on keeping forever. I look forward to a long relationship with BMW of Darien. More

Joe is very courteous and knows the BMWs well - something that has been a mixed experience for me through the years with different dealerships. You give him the symptom and he immediately gives you a prelimi that has been a mixed experience for me through the years with different dealerships. You give him the symptom and he immediately gives you a preliminary diagnoses and the approximate costs. He is proactive about keeping you informed of the work and is patient when explaining the work (a problem I typically have when you deal with inexperienced service advisors). While fixing your car here is an expensive proposition (as with all BMW showrooms), Joe makes sure that you understand the nature of the work in detail. I will continue to do business with them as long as I am dealing with Joe. One issue I do have with the dealership is that they never wash the car after repairs unless you ask them to. This is no fault of Joe, but the dealer in general whenever I have taken it there. You get an very uncomfortable feeling when you have spent over $2K in repairs and get into a dirty car. Overall, I would recommend this dealer as long as I am dealing with a person of Joe's caliber. More

BMW of Darien service is the best on the east coast. They are always friendly helpful and very conscious of the consumers time. They are even helpful when you don't have an appointment. are always friendly helpful and very conscious of the consumers time. They are even helpful when you don't have an appointment. More

Unprofessional customer service. I spoke with Brad - Unprofessional customer service. I spoke with Brad - service appointment coordinator. He promptly returned the call after I had left him a voice Unprofessional customer service. I spoke with Brad - service appointment coordinator. He promptly returned the call after I had left him a voice mail. But I wish he had not. ...That was the most unpleasant conversation of my week. Brad's manner to speak to a customer is bordering outright rude and has a distinctive flair of smart-xxx behavior. He sounded like he was making me a favor talking to me, and he was distinctly passive aggressive and showing me attitude when I asked him things that weren't clear to me from his explanations. I hope not to have to speak to that person again, and that all other employees of the dealership are different. More