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BMW of Darien - Service Center

Darien, CT

4.7
1,354 Reviews

1,354 Reviews of BMW of Darien - Service Center

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February 20, 2025

Jaime is absolutely amazing. He is very knowledgeable and super responsive. My car was serviced super quickly and the whole customer experience was great! More

by Rado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

BMW of Darien responded

Rado, we're delighted to hear that Jaime provided you with such a great experience at BMW of Darien. Thank you for sharing your feedback!

February 18, 2025

No issue with the dealership. However, Tom was rude, and rolled his eyes on two occasions, when I asked to talk to him to answer questions. More

by LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Installation of brand new (& expensive) brakes were still screeching loudly after 6 weeks and 1,300 miles and I was told there was nothing they could do about it. More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luigi Devoto
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

BMW Darien was friendly, efficient, helpful and just made a maintenance visit very pleasant and painless! More

by krissycarboni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

krissycarboni responded

This is my 4th beemer from this dealership, I trust them and can’t ask for more than that! Excellent people, excellent service, excellent cars!!

Feb 17, 2025 -

BMW of Darien responded

Krissy, we're delighted to hear that your maintenance visit was pleasant and efficient at BMW of Darien! Thanks for sharing your experience with us.

February 15, 2025

I am always greeted in a very welcoming way. I get the best service. Best communication. And treated with respect. I am grateful for a longtime positive relationship with all of the service de More

by lisamx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

BMW of Darien responded

Thank you for sharing your positive experience with the service department at BMW of Darien! We're delighted to hear that our team consistently provides welcoming and respectful service. We look forward to continuing this great relationship!

February 13, 2025

Luigi was exceptional. His service was excellent and I would give a 5 star rating. More

by Ladybug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

BMW of Darien responded

Thanks for sharing this praise for Luigi at BMW of Darien! Safe travels from the entire team.

February 12, 2025

Excellent and Successful Car service, very friendly staff with nice client focus and solutions. Definitely in the Top places to take care of my car. More

by Eduardo Torrealba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The welcome Team, awesome as well
Feb 12, 2025 -

BMW of Darien responded

Eduardo, we're delighted to hear that you had an excellent experience with our team at BMW of Darien. Thank you for trusting us with your car service needs!

February 10, 2025

They were: On time. Efficient. Thorough. Courteous. Nice car wash! didn’t like the online scheduling though so had to call them directly to schedule. More

by Bayberrie
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

BMW of Darien responded

Thank you for sharing your experience with BMW of Darien! We're glad to hear that our team provided efficient and courteous service, including a nice car wash. We appreciate the feedback on online scheduling and will work to improve it. Safe travels!

February 09, 2025

I bought my car at BMW in Darien. 10 years ago and bring my car there for service. I could go to a garage…but would never get the same service and hospitality that I get from BMW of D More

by Phyllis.Summa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yussef Warde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

BMW of Darien responded

Thank you for your loyalty over the years! We're delighted to hear that TJ and our team at BMW of Darien continue to provide top-notch service and hospitality. We look forward to serving you for many more years ahead!

February 08, 2025

They are very efficient and have great service. Service dept is very knowledgeable about the cars and problems More

by Grotan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

BMW of Darien responded

Thank you for the positive feedback! We're glad to hear that our service department at BMW of Darien impressed you with their efficiency and expertise. We appreciate your support!

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