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BMW of Darien
Darien, CT
2,009 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,009 reviews
August 17, 2024
My 3 year service contract had expired but they still used it. That is good customer service. The service was done within time. The car was clean inside out. I will need new tires and the deal the used it. That is good customer service. The service was done within time. The car was clean inside out. I will need new tires and the deal they gave me beats Costco in price - that’s really competitive pricing. Overall - perfect! More
by Sanjay
August 17, 2024
The maintenance service was great! From scheduling to picking the car up, it was super smooth. I’ll definitely return. From scheduling to picking the car up, it was super smooth. I’ll definitely return. More
by Adriano tenente
Employees Worked With
August 16, 2024
Professional, very helpful. Good onsite atmosphere for working while dealership services the car. Mechanics text video, which is helpful. Highly recommend Good onsite atmosphere for working while dealership services the car. Mechanics text video, which is helpful. Highly recommend More
by Mark P.
Employees Worked With
August 13, 2024
Jaime was awesome! Very attentive with updates on pricing, timing and progress. The service team had my car in and out very quickly while also making after hours pickup Very attentive with updates on pricing, timing and progress. The service team had my car in and out very quickly while also making after hours pickup simple. Absolutely recommend BMW of Darien as a whole. More
by Tsbrown17
August 11, 2024
Very good service. The service department people explained well what needed to be done, and they have done. The service department people explained well what needed to be done, and they have done. More
by Pier
August 08, 2024
We heard a strange noise while driving the vehicle. We dropped off the car and BMW of Darien’s Service Department immediately examined the car, diagnosed the problem and fixed the vehicle within 24 hou We dropped off the car and BMW of Darien’s Service Department immediately examined the car, diagnosed the problem and fixed the vehicle within 24 hours. Since the problem was covered by our warranty, we had the repair completed and a safety check free of all charges. The vehicle operated like a new car when we drove away. More
by Jtc
Employees Worked With
August 03, 2024
This was hands down the best car shopping experience of my life. Silvia was a great help and highly recommend getting a car from her! Amazing knowledge and customer service, very easy to work with. All aro my life. Silvia was a great help and highly recommend getting a car from her! Amazing knowledge and customer service, very easy to work with. All around 10/10 experience More
by adamyahn15
July 30, 2024
it was a pleasant working with the people there very friendly atmosphere . I have recommended other friends to BMW . friendly atmosphere . I have recommended other friends to BMW . More
by steve.iannone
Employees Worked With
July 30, 2024
As usual a get experience. Oil change and AC service. Fast, friendly and fair price for exceptional service.. Oil change and AC service. Fast, friendly and fair price for exceptional service.. More
by Dan.wilczynski
Employees Worked With
July 29, 2024
Excellent dealership. If customer wants to negotiate, even the most experienced salesperson appears to have minimum latitude, only the sales manager appears to be able to If customer wants to negotiate, even the most experienced salesperson appears to have minimum latitude, only the sales manager appears to be able to really negotiate. Service department is thorough, but the telephone system is difficult and Bill Skornanek, a “director of Service & Parts”, is not customer friendly. In early July, I made a service appointment for July 9 and was offered “valet” service (meaning car pick up and delivery). On July 6, the “valet” service would not be available. I agreed instead to drop off the car on July 8 and was promised that somebody would drive me home. When I arrived on July 8, maybe a few minutes past 6pm, Skorvanek said that neither he nor his two employees who were chatting with me could drive me home even though I live a 3 minutes drive from the dealership. I think skorvanek should be fired. More
by bjamar
