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BMW of Darien

Darien, CT

4.8
2,105 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,105 reviews

March 21, 2024

Two weeks prior I came into the service area and received a written quote for tires. At that point, I agreed to a date to come back to do a car service and four tire replacement . Two hours after dropping More

by Jack.chnowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

BMW of Darien responded

Jack, I'm sorry to learn of your disappointment. Your feedback is valuable as we strive to improve our services - especially in terms of clear communication and quotes. If you'd like to discuss further or have any other concerns, please reach out directly at your convenience. Thank you, Trevor Martin - Service Manager - 203-662-2027

March 21, 2024

I was especially pleased with your shuttle service to from my home to the dealership. Both drivers were very friendly. More

by shenderson7125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

BMW of Darien responded

We're glad to know that our shuttle service at BMW of Darien met your expectations and you found the drivers friendly. Thanks for sharing this positive feedback!

March 20, 2024

Dealership was professional and friendly. They addressed my problem promptly and kept me advised of how the repair was progressing. They also provided a loaner to keep me on the road. More

by edzerdy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

BMW of Darien responded

We're glad to know you had a positive experience with our team at BMW of Darien. Keeping you informed and on the road is always our goal! Thanks for your review, we appreciate it!

March 19, 2024

Prompt scheduled maintenance work with added package value oil service. Labour costs are reasonable for this service. More

by christian.deala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

BMW of Darien responded

Christian, we appreciate your feedback! It's great to know that you found our maintenance work prompt and reasonably priced at BMW of Darien. We're here for all your future service needs!

March 18, 2024

BMW of Darien is professional and accommodating. I am always treated with respect and honesty. More

by carrierubinstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

carrierubinstein responded

I am a huge Jaime Gonzalez fan. He’s responsive, respectful & on top of the history of my service. I just blew out a back right tire & not only did I get prompt service, he reminded me I was under warranty which I’d forgotten! This is why I’m satisfied w BMW service, bc of exceptional people like him.

Mar 18, 2024 -

BMW of Darien responded

Jaime and the BMW of Darien Team are always happy to accommodate you, Carrie! Thanks for putting your trust in us - here's to smooth, safe miles ahead!

March 16, 2024

Excellent service. The service department could not be any more accommodating! The service report was very detailed and thorough. I would recommend Darien to any prospe More

by espo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

BMW of Darien responded

We're glad to know you had a positive experience with our service department at BMW of Darien! We strive for detailed and thorough reports. Thanks for your recommendation, we appreciate it!

March 12, 2024

BMW Darien is an outstanding dealership owned by the Callari family. Don Doria is the best salesman and Vincent Pampena is the best in their service department. More

by AM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

BMW of Darien responded

We appreciate your kind words about our team at BMW of Darien! It's great to know that you had a positive experience with us. We'll be sure to pass along the praise to Don and Vincent - thanks for choosing us!

March 09, 2024

Quick and easy drop off and pick up, and service rep kept me informed of status throughout the day. More

by capogrossi
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

BMW of Darien responded

We're glad to hear working with our team was a breeze! We appreciate your business and hope to see you for another efficient service visit to BMW of Darien!

March 07, 2024

Easy to schedule service appointment, friendly service advisors, high quality professional service, timely execution. Highly recommend this dealership. More

by LK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

BMW of Darien responded

We're delighted to know that you found our service easy and professional at BMW of Darien. Thanks for the high recommendation!

March 07, 2024

Excellent explanations of service needed. Videos were a big help to explain situation. Gave rationale of what needed to be done now More

by petertarrant
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

BMW of Darien responded

Peter, we're glad to know our explanations and videos were helpful during your service visit at BMW of Darien. We always aim for clear communication so you can make informed decisions about your vehicle's needs. Thanks for the review!

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