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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,014 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,014 reviews

December 06, 2023

Staff was highly professional and courtesy. Really great buying experience. Would definitely recommend this dealership to others. More

by Mike Chowaniec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Haines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

BMW of Darien responded

Mike, we're delighted to know you had a great buying experience at BMW of Darien. Thanks for recommending us!

December 05, 2023

Nice, polite, organized, nice car rental, informative, nice touch on car video, highly recommended, staff is helpful! More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Informative but don’t remember
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Dec 05, 2023 -

BMW of Darien responded

Christopher, we're delighted to know you had a positive experience at BMW of Darien! Thanks for the high recommendation and kind words about our staff. Safe travels in your rental!

November 22, 2023

Helped me out while traveling and handled the problem with concern and professionalism. Could not have been more satisfied. More

by davidmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2023 -

BMW of Darien responded

We're glad to know our team at BMW of Darien was able to assist you while traveling and address your concerns professionally. Your satisfaction is important to us, thank you for the review!

November 21, 2023

Great people, great service. Jaime did an awesome job getting me in and communicating the status of my service the whole way through. Will be coming back! More

by Drew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

BMW of Darien responded

Drew, we're delighted to know Jaime and our team at BMW of Darien provided you with such great service. We look forward to seeing you again! Take care!

November 21, 2023

Vince Pampena was great to work with, attentive to my needs and stayed in touch throughout the drop off More

by Hi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

BMW of Darien responded

We're glad to know that Vince was attentive and kept in touch throughout your experience at BMW of Darien. Thanks for sharing this positive feedback!

November 20, 2023

I could not do better in terms of level of service. Personal and comprehensive. I strongly recommend the team More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

BMW of Darien responded

Joe, we're delighted to know you had such a positive experience with our team at BMW of Darien. Thanks for the recommendation!

Nov 20, 2023 -

joe responded

You are lucky/smart to have Jamie Gonzalez as an employee

November 19, 2023

It takes much too long to drop off and pick up car. Your crew needs to look and act more professional More

by haritonjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vince Pampena
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

BMW of Darien responded

I'm sorry to learn that your experience with us was less than satisfactory. We aim for efficiency and professionalism in all our interactions, so it's disappointing to know we fell short this time. Your feedback is valuable as it helps us improve. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Trevor Martin - Service Manager - 203-662-2027

November 19, 2023

I have bought two previous BMWs from Seb and he does a great job to find the right car. More

by lawlerb25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

BMW of Darien responded

Thank you for bringing your loyal business to BMW of Darien. Seb will appreciate the shoutout!

November 16, 2023

Great experience from drop off to pick up. Excellent communication regarding service.Advisor Daniel Eager was excellent. More

by Bgazzini1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

BMW of Darien responded

We're glad to know your experience at BMW of Darien from drop-off to pick-up was excellent! Thanks for giving Daniel a shout-out. Safe travels!

November 15, 2023

The service staff was ready for me immediately when I arrived and Vince noted my requests expeditiously. Everything was done on schedule and the car was washed. Highly recommend. More

by Ezkwiatkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

BMW of Darien responded

We're glad to know that Vince and our team at BMW of Darien were able to provide you with prompt and efficient service. Thanks for recommending us and for sharing your feedback!

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