BMW of Darien

I wanted to trade my Range Rover in for a BMW. I was at whole foods and figured i had some time. I walked in and saw a nice x5 and a very very cool used M3 with low miles. What I liked about this dealershi whole foods and figured i had some time. I walked in and saw a nice x5 and a very very cool used M3 with low miles. What I liked about this dealership was that i wasn't attacked by the staff trying to sell me a car but i was asked if i wanted a bottled water or a coffee by a great looking young lady. I wanted to take the m3 for a test drive so i scheduled it. I will be back this Saturday to drive it and then make my decision. Great place great cars. More

I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. This provider has so much helpf very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. This provider has so much helpful information available online. They have an impressive website that's easy to use. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I recommend all my friends and family member to go to BMW of Darien. More

I cannot believed how improved the X3 is!!! I absolutely love it!!! New Car…New Karma!!! My husband and I are thrilled with our new cars…and how safe we feel driving them in this snow…we are having a B love it!!! New Car…New Karma!!! My husband and I are thrilled with our new cars…and how safe we feel driving them in this snow…we are having a BMW Lovefest! Also wanted to pass on how wonderfully the staff made us feel when we picked up our cars…love the flowers, all the personal instruction and the customer appreciation. Hats off to the management and BMW of Darien! Thanks for all you did to help us make this happen. More

One of the best car buying experiences I have ever had. The sales team was extremely helpful and friendly, and made the whole process seamless. This was my first time buying a BMW, and it will be the only The sales team was extremely helpful and friendly, and made the whole process seamless. This was my first time buying a BMW, and it will be the only car I buy from now on, thanks to BMW of Darien. It didn't hurt that I was able to have Milky Way coffee as well!! I couldn't have been happier with the entire experience. More

It was a great and easy experience. I am driving my new car and am happy with the price. The dealer ship was amazing the place looks like it came out of a movie. I was treated like a customer before i even car and am happy with the price. The dealer ship was amazing the place looks like it came out of a movie. I was treated like a customer before i even spoke with anyone. They sat me in the waiting area and brought me some snickers coffee. More

We followed a salesman there after having a very positive experience with him at Greenwich. Initially the service we were receiving was great, when Ron was there. Then, about two years ago, it changed dr experience with him at Greenwich. Initially the service we were receiving was great, when Ron was there. Then, about two years ago, it changed dramatically. (as soon as the car went off warranty) The service staff was extremely rude, and I have recently discovered that we were charged over $300 for what was a light bulb. They did not call us when the car was repaired. They no longer washed the car as part of the service. After the car was off warranty, we no longer had loaners. It seems as if they do everything to force you to buy a new car from them. When we purchase a new BMW, we will find a different dealership. We have recently found a good BMW mechanic and will use him in the future for our X5 and Z3. More

Horrific. Go elsewhere. Anywhere else. We purchased a few cars from this dealership and are still met with a very rude service staff, that is if you could even get an actual person on the phone. What a c few cars from this dealership and are still met with a very rude service staff, that is if you could even get an actual person on the phone. What a complete annoyance it is dealing with BMW of Darien. Always leave there without the slightest feeling of satisfaction. Complete waste of time. Buy an Audi or it you must get a BMW try the dealership in the New Haven area, they have been beyond accommodating when BMW of Darien failed us more than once. More

I asked for a scheduled maintenance, they stuck me with an "Inspection II" service - $1,000 later ($600 of which was for labor, most of it just "inspecting" the car). I complained, but was yelled at by se an "Inspection II" service - $1,000 later ($600 of which was for labor, most of it just "inspecting" the car). I complained, but was yelled at by service manager. They the oil and topped off a couple of other fluids. Service people were argumentative, and service manager was confrontational. Completely unacceptable. More

I'm on my second BMW purchased/serviced from this dealer, and I've owned many cars. This dealer is far superior to the SAAB, Jeep, and Volvo dealer's in the area I've been to. They excel in customer servic and I've owned many cars. This dealer is far superior to the SAAB, Jeep, and Volvo dealer's in the area I've been to. They excel in customer service in both the sales and service departments. They are friendly people, courteous, thorough and sincerely happy to serve. Excellent follow up. Timely appointments. Very nice accomodations for waiting. Part of my overall very-good experience may be because of BMW's service plan. Service and repairs have always been covered, and I trade my cars in when the coverage expires. Otherwise it could become rather expensive, quickly, to repair a non-covered vehicle. These are highly trained technicians who deserve to earn good money and should be paid accordingly. I highly recommend this dealer for sales and service. It's about the team of individuals who work there, not about the dealership itself. More

They seem to have a problem serving African Americans. xxxx poor attitude toward customers spending their hard earned money. They quoted one price for a part over the phone, then changed the price the fol xxxx poor attitude toward customers spending their hard earned money. They quoted one price for a part over the phone, then changed the price the following day without explanation. I guess different prices for different customers. They will even lie to your face if they don't "like" you. The parts manager told me that they don't accept credit cards over the phone and that they don't ship parts, both of which are confirmable lies. I'm not surprised that some people have great experiences though. Depending on your caste, you just might. Bottom line, these people are hideous. They are a disservice to the company they represent and the community at large. More