BMW of Darien

Wprst Ever Leased brand new 528xi 2013 -sales experience perfect. Sebastian is great. Service is completely worst. Car has serious engine problem and stalls a Leased brand new 528xi 2013 -sales experience perfect. Sebastian is great. Service is completely worst. Car has serious engine problem and stalls all the tome witn 6800 miles. Service Manager called me back after many hours telling me I will need to wait 3 weeks for appointment with loaner. Told him unacceptable ,, he told me too bad. Now I don't know how a $60k car can have such a problem as serious as this, but where there is smoke there is fire. It prompted me to do some digging and did read some serious recalls on edmunds for BMW recent model years and engine bolts becoming loose causing serious engone issues. I suspect the dealer knows and simply because I am middle class and dont have 10 of these cars like every other stepford wife in this town and investment banker husband, he of course does bot want to assist me at all since i wont be paying him a christmas bonus annually. 3 weeks to secure a loaner? Really hiw dumb do a look? for a 60$ k car that wont start and dies for no reason kess a year old? More

Pre-Owned 328i xDrive My wife and I searched the tri-state area for a nice and affordable 4WD vehicle. We came across a great car on the BMW of Darien web-site. Convincin My wife and I searched the tri-state area for a nice and affordable 4WD vehicle. We came across a great car on the BMW of Darien web-site. Convincing ourselves that the first car we looked at could not have been the best deal in the area, we kept searching. Our conclusion was that the deal we found at the BMW of Darien was by far the best around. We went in twice to look at the vehicle. Beverly Clarke was excellent answering all of our questions. She was never pushy and was great to communicate with via e-mail even after hours! Al Ewert was equally great settling on a price and Anthony Martinez made the paper work a synch. The entire team was great. I am confident that we were sold a great car that fit our price range and that we were provided with all the necessary facts to make our decision. More

Excellent. fast and efficient. I had an excellent experience while purchasing my pre-owned BMW. Achilles helped me through every step of the way and once I made it to finance with A I had an excellent experience while purchasing my pre-owned BMW. Achilles helped me through every step of the way and once I made it to finance with Anthony, not only did I feel comfortable with my purchase, but was happy to have dealt with two exceptionally professional individuals. More

Very good experience, leasing my new car (Robert Kaufman) I was fortunate to work with Bobby Kaufman, for my new alpine white 435xi. I am very picky with options, wanted to get port-installed aftermarket ite I was fortunate to work with Bobby Kaufman, for my new alpine white 435xi. I am very picky with options, wanted to get port-installed aftermarket items (performance pack and exhaust) and needed to figure out how to add that to the lease, etc. (which is not easy) and Bobby is patient, calm, friendly, and focused on making it a positive experience. He is clearly investing in repeat business. He certainly gets mine, and I am sending my friends to him as well. I had one small issue with the car (the port installed exhaust tips did not line up right), brought it in, and the director of service immediately took the car in personally, got it adjusted, brought it back. Extremely professional, provided great insight on changing engines, etc., a pleasure to deal with. Finally, I also brought an X5 for service yesterday, with excellent work by David Gesler. I will remain with this dealership. More

Exceptional Professionalism and Customer Focus I recently purchased my 2nd vehicle from Claus, following him to BMW of Darien after buying a car from him while he was at another dealership. Except I recently purchased my 2nd vehicle from Claus, following him to BMW of Darien after buying a car from him while he was at another dealership. Exceptional professionalism is how I would describe Claus and is the reason why I have returned to him for my recent purchase. His style is patient and through, very customer focused - with a genuine interest to ensure that I have every bit of information and take all the time I need to make a decision. From the first day I met Claus, I always felt that he made time for me and that I am an important customer. More importantly, I feel that I can trust him , that he is very transparent and a wonderful communicator. At the end of the day, I feel that Claus is a wonderful professional and someone who I would want to continue to work with. I have shared his name with several others and want to post this review to recognize his exceptional service...if in the market for a new BMW, I hope that the readers of this write-up will consider Claus and Matt's team at BMW of Darien. I am happy to be the first reviewer and hope that others will enjoy a similar experience. More

Terrible Customer Service 1) they are rude, by talking down to me (the customer, as if i dont know what a car is. PS - I am a MECHANICAL ENGINEER.... i know a thing or two a 1) they are rude, by talking down to me (the customer, as if i dont know what a car is. PS - I am a MECHANICAL ENGINEER.... i know a thing or two about cars, and would have done the work myself if i could have gotten it home.... 2) they are thieves - they blatantly overcharged me for a simple Starter swap... and now i am sure that the starter was fine, and it just needed a new relay. DO NOT GO HERE More

Where to go, when you want a CPO (BMW) Our second CPO BMW X5 purchase from BMW of Darien was a first-class experience. Our sales advisor (and I choose this word intentionally), Steve Kozlow Our second CPO BMW X5 purchase from BMW of Darien was a first-class experience. Our sales advisor (and I choose this word intentionally), Steve Kozlowski, is a pleasure to work with. Steve takes the time to understand your objectives and works as your agent to secure the right car at the right price. In our case, a low-mieage X5. He knew the previous owner and made sure we understood how awesome an opportunity it was to acquire a well cared-for car at a fair price. When you buy CPO from a BMW dealer, you should expect to pay a retail price... and we paid a "fair to both parties" retail price. But the value was all there. The car is like new and the experience of buying it from BMW of Darien was professional, transparent and very pleasant indeed. Steve is the guy to see if you want to have a principled discussion and feel that your needs are being heard and advocated for. Anthony Martinez, who is the business manager (finance, warranties) also represented us well in the selection of the extended maintenance for our X5, an add-on that makes sense for us given how many miles we drive a year (25k). We've also had a lot of warranty work and out-of-warranty work performed at this dealership over the years, and they are very good indeed. More

Worderful to Work With! Even though I live in Greenwich, I'm glad I took the time to visit BMW of Darien. Sales Associate Beverly Clarke found me an X1 that had the options I Even though I live in Greenwich, I'm glad I took the time to visit BMW of Darien. Sales Associate Beverly Clarke found me an X1 that had the options I was looking for all the way down in Georgia. However, when we were unable to locate that vehicle, business manager Anthony Martinez found a better-equipped X1 locally and matched the same price! Beverly Clarke was a pleasure to deal with - she quickly got me the best price with the least amount of hassle. Not only did Bev follow-up through e-mails and phone calls, she also took the time to show me the in's and out's of my X1 even after the paperwork was completed. Business manager Anthony Martinez was wonderful to work with. He provided me no-nonsense numbers that were easy to understand and relate to. Anthony also took care to explain the terms and conditions of the lease documents in thorough detail with no pressure to have the customer hastily sign anything. I would highly recommend seeing Anthony for all your lease or financing questions. I was carefully guided throughout the entire sales process without any of the judgment or condescension of other luxury car dealerships. The modern dealership is housed in a beautiful building conveniently located off the side of I-95 with an attached service center. BMW of Darien has earned my trust and I look forward to both referring my family and friends and working with them in the near future. More

A Really Great Experience I leased my BMW X3 today and I couldn't be happier. The customer service I received was like no other. The one and one tutorial, was really great. Ev I leased my BMW X3 today and I couldn't be happier. The customer service I received was like no other. The one and one tutorial, was really great. Everyone was so welcoming and very willing to help me find the right options. Mr. Kaufman spent a great deal of time helping me find the right car, he answered all my questions and concerns. I have nothing, but a great deal of appreciation to Mr. Kaufman for making my experience simple and worry free. It was truly a pleasure to work with the team of BMW of Darien. More

Great dealership We just purchased a 2014 BMW X1 at BMW of Darien. It was the best car-buying experience I have had in 20 years. I highly recommend this dealership i We just purchased a 2014 BMW X1 at BMW of Darien. It was the best car-buying experience I have had in 20 years. I highly recommend this dealership in general and Don Doria in particular. More