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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,013 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,014 reviews

February 17, 2024

Service department was able to execute excellent short notice service. Handled complications efficiently, timely and without error. Keith ensured I was a happy customer. More

by elizabethh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

BMW of Darien responded

Elizabeth, we're glad to know our service department at BMW of Darien was able to meet your needs on short notice. It's great that Keith ensured a smooth and efficient process for you!

February 16, 2024

Vince was courteous and helpful. Great loaner car! Completed work in the expected amount of time. More

by bawardmd
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

BMW of Darien responded

Thank you for the review! We appreciate the kind feedback about Vince and hope to see you again at BMW of Darien!

February 13, 2024

Only have had repairs done there, but very well organized, and great communications methods. They appear a bit pricy, but it is difficult to compare this. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

BMW of Darien responded

We appreciate your feedback! It's great to know that you found our repair services at BMW of Darien well-organized and communicative. We strive for transparency in pricing, so please feel free to reach out if you have any questions or concerns.

February 12, 2024

BMW of Darien is a well oiled machine. They are punctual and polite. They also are very accurate with timing. Great place to have your car serviced. More

by Terrysj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

BMW of Darien responded

Terrysj, we're glad to know you had a positive experience with our service team at BMW of Darien. We appreciate your kind words about our punctuality and politeness!

February 09, 2024

TJ was great to work with. Very communicative and handled the insurance company like a true professional. He kept me updated as needed which I appreciated as well. Thank you! More

by BK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

BMW of Darien responded

We're glad to know that TJ provided a great experience for you at BMW of Darien! It's important to us that our customers are kept in the loop. Thanks for your feedback and for choosing us!

February 07, 2024

I leave My BMW X5 Diesel at Darien CT dealer for a diagnostic, Showing in my dashboard a message saying ‘ wrong fluid added on exhaust system’ , they kept for 9 day just to gave me the diagnostic, the More

by Celinchef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

BMW of Darien responded

Celinchef, I'm sorry to read about your experience. We aim for efficient and trustworthy service so it's disappointing to see we fell short of this. Your feedback is important in helping us improve our processes moving forward, and if you're open to discussing this further, please reach out at a time that works best for you. I'd appreciate the chance to earn back your confidence. Thank you, Trevor Martin - Service Manager - 203-662-2027

February 06, 2024

My check engine light goes on often and even though my warranty is up they fixed the issue with charge! More

by Jroos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

BMW of Darien responded

We're glad to know that our team at BMW of Darien was able to assist with your check engine light issue. We appreciate the positive feedback and are here for any future needs you may have!

February 06, 2024

Honest, helpful, transparent, not pushy, better deal than anywhere else we looked. Car buying the way it should be! More

by JWK321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yussef Warde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

BMW of Darien responded

We're delighted to know you found our service at BMW of Darien honest, helpful, and transparent. We strive for a hassle-free car-buying experience! Thanks for choosing us and enjoy your new ride!

February 06, 2024

Professional & responsive to my concerns They examined the car & made constructive suggestions on dealing with the problem. I would definitely recommend & use them for my BMW in the future. More

by saunderscapital
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

BMW of Darien responded

We appreciate your positive feedback! Our team at BMW of Darien is always here to help with any concerns and provide the best possible solutions. We look forward to assisting you in the future when needed!

February 06, 2024

Visiting for an annual checkup, the experience was uncomplicated with great service: from the professional and detailed explanations from Daniel the service technician to the super courteous drivers More

by Patrick B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

BMW of Darien responded

Patrick, it's wonderful to know that your annual checkup at BMW of Darien was a smooth experience. We pride ourselves on our efficient and professional service - thanks for noticing!

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