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BMW of Darien
Darien, CT
2,245 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,245 reviews
May 29, 2021
The dealership was clean, professional and clear on what my vehicle needed. I especially liked the video from the service tech during the inspection! I have been getting my vehicle serviced there for many y my vehicle needed. I especially liked the video from the service tech during the inspection! I have been getting my vehicle serviced there for many years and will continue!! More
by bfitteron
Employees Worked With
Frank Ciardullo
May 28, 2021
Great dealership always pleasure to go they’re great people great environment, Every time when I go there my vehicle get service 100%, My next car definitely will be purchased in this dealership people great environment, Every time when I go there my vehicle get service 100%, My next car definitely will be purchased in this dealership More
by Dmitrishtern
Employees Worked With
Other Employees :
Anthony Martinez, Frank Ciardullo, Gregory Michael, Anthony Fischetti, Patricia Romagnoli
May 28, 2021
In and out, friendly people, convenient location. Followed up with phone calls, underpromised and over-delivered! Staff explains everything very thoroughly so no mistakes made. Followed up with phone calls, underpromised and over-delivered! Staff explains everything very thoroughly so no mistakes made. More
by Matthewfkdorf
Employees Worked With
Yussef Warde
May 27, 2021
We got a great CPO vehicle with low mileage and fantastic value for our trade in. Great service and friendly staff, highly recommend BMW Darien value for our trade in. Great service and friendly staff, highly recommend BMW Darien More
by MikeC83
May 27, 2021
The sales and service experience at the Darien BMW dealership is just exquisite. Making the appointment was easy and efficient, dropped the car off and took the loaner in less than 5 minutes, the serv dealership is just exquisite. Making the appointment was easy and efficient, dropped the car off and took the loaner in less than 5 minutes, the servicing was done on time, dropped off the loaner picked up my car in 2 minutes. Courteous, friendly and professional staff. More
by Patil Renuka
Employees Worked With
May 26, 2021
NEVER AGAIN. Since 2018, I have been coming to this location for service to my 328i. I even moved out of state and continued to use this location for service work. The Service was good. But my last vis location for service to my 328i. I even moved out of state and continued to use this location for service work. The Service was good. But my last visit truly felt like a bait and switch. I requested to have my brake fluid done because of the warning light. I took off of work for the balance of the day to wait in the lounge as work is being preformed. Advisor goes over the Vehicle Health Inspection and the mechanic suggestions. I elected on of the suggestions. After ~3 hours my car is ready. During the commute back to NY, I notice the Brake Fluid light is still red (should be green = good). Turned around to head back to the location. Advisor informs me that I only paid for the Brake Fluid Service. Additionally, I was told that to have the light go green I would need micro, front brakes, air filter worked on. This is new information to me. The advisor said that is why I had you sign saying no to brakes. [I have a juris doctorate so I know what makes a contract; there was no meeting of the minds] I stated to the advisor, usually I come to this location and look to get whatever service work is needed based on the car warning lights. NEVER have I been told that it is a all or nothing approach to get a car warning light green. The kept repeated the same thing about needing all the work done for the light to be cleared. I understood what the advisor was saying; I wanted to know: why this wasn’t clearly shared with me; why call it “brake fluid service” if it doesn’t clear the car warning; something about this does not seem right. Maybe it’s the Continental approach to customer service? Maybe covid has made this location for the stereotype of sleazy car salesman? Maybe it is factual? I just Wish I was told this ahead. Because as I stated from the beginning, I am here because of the brake fluid light in my car. More
by Dissatisfied
Employees Worked With
Patricia Romagnoli
May 24, 2021
The service area is superb. Vince Pampena is the best service advisor I’ve ever had. The service department is accurate thorough and responsive. A pleasure to deal with. service advisor I’ve ever had. The service department is accurate thorough and responsive. A pleasure to deal with. More
by Justin r
Employees Worked With
May 24, 2021
Excellent service and personal attention from all dealer staff. Informative, very knowledgeable and had the car ready for me Made this purchase a total pleasure. staff. Informative, very knowledgeable and had the car ready for me Made this purchase a total pleasure. More
by rcolligan
May 24, 2021
Very responsive and very thorough. particular applause for service advisor Patricia Romagnoli - courteous, efficient and helpful! (Didn’t need 25 words to acknowledge your service). for service advisor Patricia Romagnoli - courteous, efficient and helpful! (Didn’t need 25 words to acknowledge your service). More
by Alancadan
Employees Worked With
Chris Quaglio, Patricia Romagnoli
May 22, 2021
Fantastic dealership, Friendly and helpful staff ( nothing is too much trouble). I have been using this dealer for 10 years for both sales and service and see no need to go anywhere else despite havin nothing is too much trouble). I have been using this dealer for 10 years for both sales and service and see no need to go anywhere else despite having closer locations... Special mention for Tim Haines (sales) and Al Ewert (Mgmt).... both top guys... cannot recommended them enough.... Easily the best dealership in Fairfield county More
by nwood100
