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BMW of Darien
Darien, CT
2,239 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,239 reviews
September 28, 2025
Alexis at BMW in Darien CT did an amazing job helping me purchase my BMW. She was friendly and available to answer all of my questions. She made sure she explained everything about the car. The work on get purchase my BMW. She was friendly and available to answer all of my questions. She made sure she explained everything about the car. The work on getting me the best price possible. I would highly recommend BMW of Darien and I have purchased many cars in the past. I will definitely go back when I need my next car More
by Trisha372
September 20, 2025
Do not ever take your vehicle to BMW of Darien for service. This dealership is independently owned, which means it is not truly part of BMW North America. If something goes wrong, BMW North America wi service. This dealership is independently owned, which means it is not truly part of BMW North America. If something goes wrong, BMW North America will tell you there is nothing they can do because the dealer operates on its own. That is exactly what happened to me, and I want to warn other customers before they go through the same nightmare. I brought my X5 in for routine service and a windshield replacement. When I picked it up, my vehicle had clear chemical damage to the exterior paint and a malfunction with the windshield camera system. I documented the damage immediately with timestamped photos 30 mins after picking up the car. I contacted the dealership right away the next day and brought the vehicle back, expecting accountability and a repair. Instead, they kept my car for days, gave me no meaningful updates, and then returned it in the same condition - damaged, with no acknowledgment of what happened under their care. I escalated the issue to BMW North America. A customer relations manager reviewed both the drop-off and post-service video evidence and confirmed what I already knew: the damage was not there before I left my car at BMW of Darien, and it was very clearly there afterward. Yet because this dealership is independently owned, BMW North America could not force them to fix it. In other words, when you take your car to BMW of Darien, you are taking a risk — and you are on your own when something goes wrong. Despite clear evidence and multiple opportunities to do the right thing, BMW of Darien flat-out denied responsibility. They misrepresented the timeline of events, provided misleading information, and refused to make the situation right. This experience has been a complete nightmare, wasting my time, causing stress, and leaving me with a damaged vehicle. Trevor Martin, the service manager, was dismissive throughout the process and refused to accept accountability for the damage that occurred while the vehicle was in their custody. His subsequent offer to reduce the nearly $3,000 repair estimate by $500 constitutes an implicit admission that the damage occurred under BMW of Darien’s control; absent such responsibility, there would be no legitimate basis for offering any reduction. BMW of Darien does not stand behind its work, does not take accountability, and does not treat customers with honesty or respect. They hide behind their status as an “independent dealer” to avoid responsibility. If you value your car, your time, and your sanity, do yourself a favor and stay far away from BMW of Darien. Take your vehicle to a reputable BMW service center that is truly backed by BMW North America, because this location is nothing but a liability. More
by Anonymous
Employees Worked With
September 20, 2025
Excellent service experience! Vincent kept me informed with all car related service items and even found a coupon to use on my battery replacement. Vincent kept me informed with all car related service items and even found a coupon to use on my battery replacement. More
by lisagreen818
Employees Worked With
September 20, 2025
I needed the car back by a certain time but the service manager forgot to call me when the time came, forcing me to have to chase BMW Darien for a response. He was unreachable every time I tried calling hi manager forgot to call me when the time came, forcing me to have to chase BMW Darien for a response. He was unreachable every time I tried calling him! More
by Aawt
Employees Worked With
September 19, 2025
Service was prompt. Luigi was informed and guided me though some options. Very nice service center. The car was ready before they said it would be. Luigi was informed and guided me though some options. Very nice service center. The car was ready before they said it would be. More
by Tom McVeigh
Employees Worked With
September 18, 2025
Always a pleasant experience: These guys know what they're doing. Communication is courteous and prompt. they're doing. Communication is courteous and prompt. More
by LS
Employees Worked With
September 14, 2025
From the moment I walked into BMW of Darien , I knew I was in capable hands. The entire process of buying my 2026 BMW M3 was seamless, professional, and tailored to make me feel confident in my choice: S was in capable hands. The entire process of buying my 2026 BMW M3 was seamless, professional, and tailored to make me feel confident in my choice: Sales & Delivery My Client Advisor, Chris Tienken, was courteous, highly knowledgeable, and genuinely enthusiastic about helping me understand all the features of the M3. Chris took the time to walk me through performance details, customization options, and financing with complete transparency. My delivery experience was efficient and engaging he made sure I was fully comfortable with every aspect of the car before I drove off. Finance A special thank you to Anderson Cherilus, Finance Manager, who made the financing process simple, clear, and stress-free. Anderson explained all options thoroughly and ensured everything was completed quickly and efficiently. Customer Service Throughout the process, Chris’s communication was excellent. He stayed in touch with timely email updates and was always ready to clarify any questions I had. Signing paperwork was smooth and fair, with no unpleasant surprises thanks to Anderson’s professionalism. Driving off the lot in my new M3 was an absolute thrill, and I couldn’t be happier. The entire buying journey was professional, courteous, and efficient. If you're in the market for a BMW, I can’t recommend them highly enough. More
by amaz
September 12, 2025
As usual. Great overall experience. Great communication from the time I arrived to the time the car was ready. Love the new set up Great overall experience. Great communication from the time I arrived to the time the car was ready. Love the new set up More
by Tomdaur
September 05, 2025
Courteous, efficient and quick. They got me in and out in an expeditious manner which was greatly appreciated They got me in and out in an expeditious manner which was greatly appreciated More
by Alokreej
Employees Worked With
September 05, 2025
Efficient, and very accommodating. Appreciated up-to-date report on overall condition of car. Dan kept me informed and followed up. Good job. Have always been satisfied with BMW servi Appreciated up-to-date report on overall condition of car. Dan kept me informed and followed up. Good job. Have always been satisfied with BMW service. More
by Florinek23
