BMW of Dallas - Service Center

I just bought a BMW, they only dealer close to me is BMW dallas, I have try to call them already over 5 times, and have not heard back from anybody. In less than a day I have spend over 2 hours on hold wait dallas, I have try to call them already over 5 times, and have not heard back from anybody. In less than a day I have spend over 2 hours on hold waiting to speak with a service advisor. They customer service people is incompetent and apparently they don't know how to transfer the calls from one department to another. A friend of mine recommend me to Autobahn BMW in forth worth they are 40 Freaking miles away from me but at least they were able to set me up with an appointment in less than 5 minutes and explain me the error message on my car. At this point I prefer to drive all the way to Fort Worth and make sure my car is taken care properly. More

No return phone calls, nobody knows what they are talking about, rememedy was for me to pay extra money because they are not competitive. (Their answer)(General Sales Manager's answer) Joke, spent to much about, rememedy was for me to pay extra money because they are not competitive. (Their answer)(General Sales Manager's answer) Joke, spent to much time on this already. Moving on..... More

DO NOT BUY OR TAKE YOUR CAR FOR SERVICE AT THIS BMW DEALER. WORST SERVICE I HAVE EVER HAD WITH ANY DEALER. I purchased a brand new BMW 528 and have had problems with it since the first day. It has been DEALER. WORST SERVICE I HAVE EVER HAD WITH ANY DEALER. I purchased a brand new BMW 528 and have had problems with it since the first day. It has been a year and still having the same issues. BMW just keeps buying more time and not taking of there customers. More

This was my first visit, Zafar was not friendly and almost rude. He told me this was my first visit but failed to explain how it worked. I had recently purchased a 328I conv and the car's system said almost rude. He told me this was my first visit but failed to explain how it worked. I had recently purchased a 328I conv and the car's system said it was time for service. I also was having a problem with the gas cap getting stuck and the top had recently had an issue. He didn't bother to explain how the service dept worked before asking my if I bought the car that way. I asked if the shuttle could take me home he said give them 15 and 45 min later I went and signed myself up. Front end alignment couldnt be done because of the tires - it just passed inspection so why does it need new tires. More

I had one of the worst customer experiences I’ve ever had at BMW of Dallas. I scheduled an appointment for 4:15PM, noting what services I wanted performed. When I got there and had my car looked over brie at BMW of Dallas. I scheduled an appointment for 4:15PM, noting what services I wanted performed. When I got there and had my car looked over briefly, my service advisor said the mechanics were leaving in an hour and probably couldn’t fix my car. I asked why I wasn’t notified of this possibility, and my advisor said, “Well, I was gonna call you but I thought maybe it’d be a quick fix.” She kept repeating that they could try to fix it, but I’d have to wait, and there was no guarantee they could fix it that day. Even though I had so I’ll come back later three times, she kept insisting that this was an option, even though it was unlikely. It was extremely frustrating. I finally got to leave, wasting an hour and a half driving out there and back, only to have to reschedule my appointment. I emailed my advisor and the dealership complaining about the experience. I didn’t hear a response for three days. Very frustrated (again), I called the manager. He was very nice and said they’d come pick up my car next week so I wouldn’t have to drive out to them. On the scheduled day of pickup, after forty minutes of waiting for them to come, I called them. And after waiting on the phone for several minutes, they said they’d be there within the hour, that there was a miscommunication. At that point I almost wanted to tell them not to come, which I should have done. During my service the manager was very good and explained the repairs (though labor costs seemed even higher than expected for a dealership, and an hour and a half to install a Z4 battery seemed excessive…). However, when I came to pick up my car, I looked over everything and realized they forgot to install the floor liners like they said they would. I waited around for nearly half an hour to have that done. My service advisor, who had called me to come pick up my car, was walking through the lobby, and I had to stop him to introduce myself, instead of vice versa. (At other dealerships I was used to having someone tell my service advisor that I was there, and then having him come up to me and introduce himself.) Apparently, the wrong parts came with my floor liners (which I bought from them), so the manager working on my floor mats stuck Velcro to my carpet to keep the floor liners in place. He said he’d order a new set of floor mats for me, and that I could come pick them up. It’s been a week, and I haven’t heard from them, nor do I expect to. My service advisor called a few days later telling me they'd be sending me a survey soon, and practically begged for a good rating, saying that the survey was his report card. I mentioned that they were supposed to order new floor liners for me, which of course he hadn't heard about. He didn't stop to make sure that that would get done, but instead to continue to ask to give him a good rating. I will definitely be taking my car to be repaired elsewhere in the future. More

i have a 2006 6series bmw along with a 2005 7series, and i have to say this will probably be the last time i buy a bmw due to the horrible service departments note that i've tried 2 different dealers, they i have to say this will probably be the last time i buy a bmw due to the horrible service departments note that i've tried 2 different dealers, they offer loan cars however they make it seem like they are doing you a huge favor of giving you one, the loan car staff well most of them atleast are very unprofessional and especially the part where they talk to each other in spanish and you know they are talkin about you!!!!!. the service advisors are hard to get a hold of when you call %99 of the time you will get voicemail and you're call will not be returned till hours later, that's if they call you back the same day. i spent more than $10,000 easily on repairs alone with bmw of dallas so you think they will take care of you and do the job right unfortunately that's not the case, i was thinking about ordering the new 650i sedan and a m6 and i highly doubt i'm gonna do that anymore, i think i'll just go back to mercedes superb customer service and you actually feel welcome there!!!! More

Very disappointed in the service. Continuously refused to fix problems on my BMW; initial battery problem was denied a warranty fix because "You do not drive the car enough" although I had 30,000 miles in 36 fix problems on my BMW; initial battery problem was denied a warranty fix because "You do not drive the car enough" although I had 30,000 miles in 36 months. Only after a few visits showing them how many miles I was driving did they authorize the repair after problem continued. Later they denied fixing a problem on my car because "BMW has gotten very strict with interiors&quote More

Have purchased a 2009 and have my 2001 serviced here. Everytime we have needed routine or other service it has been outstanding. Lennie the service manager keeps me informed and explains what the car nee Everytime we have needed routine or other service it has been outstanding. Lennie the service manager keeps me informed and explains what the car needs in easily understandable terms. Our new car purchase with Chris Choudrey was great, he was very patient as he explIned the feTures of the car to my wife. More

I have had outstanding service every time I brought my BMW in for servicing, not only are your employees friendly but they have gotten me in and out of there in no time. The loaner cars are always availab BMW in for servicing, not only are your employees friendly but they have gotten me in and out of there in no time. The loaner cars are always available and very easy to check in and out. I will be a life long customer! Ross Harris More

I go to this dealership for my services since it is closer to my work. The first time I went it was for a brake squealing. I dropped it off on Friday and Picked up Monday, they provided a BMW Loaner fo closer to my work. The first time I went it was for a brake squealing. I dropped it off on Friday and Picked up Monday, they provided a BMW Loaner for me. However, when I got my car back, the iPod I had left in the center console was gone?! And there was squeaking I asked the service adviser immediately and he said he would talk to the technician and talk to the manager. After a couple days with reply and called back, he said there was nothing they could do. It guess it was my fault for keeping valuables in my car unsecured. Just yesterday, my car had a red low tire warning meaning I had a flat in the tire, I went to the dealer ship right away at 8am and was there for 30 minutes trying to find someone to help but no one would, from the valet to service adviser. One of the advisers suggested that I book an appointment (the earliest time was in 1.5 weeks). I went to Classic BMW in Plano and they took care of me right away, no waiting at all. Classic gave me a free loaner (a Corolla since no BMW was available because of short notice) and apologized profusely, I took the car in at 11am, had the car ready at 5pm for me and even vacuumed and washed my car! More