BMW of Dallas - Service Center

Rude service manager I went there several times for routine service. I have never encountered anyone as rude as their service manager named Z. This guy is insulting and ru I went there several times for routine service. I have never encountered anyone as rude as their service manager named Z. This guy is insulting and rude. Refused to explain anything g and I spent more than a thousand dollars unnecessarily because he failed to give me all my options. Might be cultural, because he seemed to speak differently to men. He’s a jerk and a company that makes a man like that a manager obviously supports that attitude. More

Awful place to do business with This place is a disaster. Starting from customer service to the way they work on their vehicles. They damage customer cars, destroy personal belonging This place is a disaster. Starting from customer service to the way they work on their vehicles. They damage customer cars, destroy personal belongings, dont fix the problem you originally come there for. Their service advisors and managers are rude and never know whats going on. their loaners are always dirty or out of gas. Overall an awful place to deal with. I would not recommend anyone to take their car there. CLASSIC BMW is a better place. More

Terrible Service Made an appointment for service. Showed up on time and they took people who came in after me without appointments. Thirty minutes later had to get a Made an appointment for service. Showed up on time and they took people who came in after me without appointments. Thirty minutes later had to get a different service person to help me. Can't wait for Sewell to open their BMW dealership. More

Never Use This Dealer Update to my 5 star review posted on Google. NEVER USE THIS DEALER. They sold me a defective new car with only 9 miles on it and covered it up wh Update to my 5 star review posted on Google. NEVER USE THIS DEALER. They sold me a defective new car with only 9 miles on it and covered it up when I took it in for diagnostics and repair. I subsequently took it to Classic BMW and they properly diagnosed the problem and uncovered that two key front end parts had been replaced since leaving the factory but could find no record in BMW USA even though it would have been a warranty fix. Of course, the "fix" didn't fix it. The car dangerously drifted to the right, within 2 seconds of taking hands off steering wheel I would be other lane next to me. I was constantly having to tug left to keep it straight. Classic changed some parts to make it drivable but it still has drift, but minor, modestly irritating. I knew better than to use an Autonation dealership but they had the inventory and in a weak moment I bought car from them. Part of my emaIl to the new BMW of Dallas GM Tania Eubank is below. Our telephone conversation after she read my email was a waste of time. They are taking no responsibilities and don't care that I have text exchanges with my sale rep that document the whole ugly process. They are betting I wont file suit alleging fraud, comforted by the fact that my sales rep has moved on. My email to Tania: " Unfortunately, my worst dealer experience in 45 years of car ownership, EVER! I should sue for BMW of Dallas selling me a new 2016 M235iX with an apparent latent front end defect, covering it up and then lying to me when I took it in to repair (occurred before you arrived). Due to health issues I have not taken action until now. My car drifted dangerously to the right from the git go (4/27/16). For several months I kept adjusting tire pressure thinking that was the culprit. I finally brought it in last summer to have it checked out. Service called and said I had a front rim that was bent on the inside. I responded I had no idea how that could have occurred but asked for repair under my wheel and rim insurance I bought with car. Service said it would not cover the repair. I threatened to escalate to BMW USA. Service said they would go up the chain and get back to me. A few days later service called and said the rim was not bent and I only needed a front end tire rebalance and rotation. I authorized the work 💭 great but very suspicious about the competency of the service department. I also had a separate issue on a bungle quote to replace the chin spitter (a very poor design, barely 3 or 4 inches off ground) plus a poorly done repair. I picked up my car and when paying my invoice I noted that service said the car did not drift when I first brought it in and that I had requested the rebalance/rotation. Both lies. My sales rep Jamie Forbes was kept in the loop the entire time and I have texts and emails to prove it. I ignored invoice comments and paid under the assumption I would drive away a satisfied customer. (I have owned 3 BMWs prior to this, not BMW of Dallas, plus 4 Lexus, Porche, Ford, Chevy, Suburu, Honda, Mini...). It never occurred to me I would be lied to in an attempt to cover up a more serious issue. I drove away and immediately realized NO DRIFT IMPROVEMENT. I contacted my sales rep, Jaimie Forbes (who was always great) that it was not fixed and I felt like I had been lied to and read her what was on the invoice. I told Jamie I planned to escalate to BMW USA but out of respect for her I would get a second opinion from Classic BMW who I had planned to buy from but did not have the inventory at the time I was buying. I explained to Classic what was going on and they said the first step should have been to have me authorize a front end alignment, at my expense, and if it still drifted, warranty would cover repairs. I authorized it and they called and told me the alignment did not fix the drift. In their next step they determined a part had been replaced on the right front suspension that changes the camber ( I may not be calling this incorrectly) but could find no record of it in BMW even though it would have been a warranty issue. That alarmed them so they checked the left and found it had been replaced as well. They were dumbfounded. They ultimately replaced one of the two and it corrected the drifting by about 70%. Classic documented their findings on my invoice. It appears something was wrong with the car from the factory or from subsequent transport and BWM of Dallas attempted to correct it off book, a criminal act (fraud, they would have been required to disclose the repair). I don't know if anyone will or can "follow the trail" and get to the bottom of it. Out of courtesy, I am notifying you of my intent to file a formal complaint with BMW USA and demand resolution, to take the car back and pay off the balance on my owners choice lease less sales tax I rolled into the lease. If that fails, I will have my attorney file a formal complaint with the CFPB and possibly the DAs office and post my experience on social medium. At this point I have not lodged any complaints or responses to the service surveys, postponed because of Jamie." 5 star review: I'm not an Autonation fan but this dealership doesn't seem to know its a member of a conglomerate. I just closed on a 2016 M235i and my sales associate Jamie Forbes was a delight. I'm generally a pain having owned or leased over 25 cars but she never showed any impatince with my anal tendencies. She worked hard to make my deal happen and her sales manager, his name escapes me, exceeded my expectations when I through a wrench in the negotiations when my wife chewed me out for forgetting I still owed two payments on my Lexus lease. Other than the fact her boss is a bit strange, he eats a entire large angel food cake every afternoon on the advice of his personal trainer (I saw it), my experience was first rate including my F&I guy, JJ. That is huge coming from someone spoiled by Lexus dealerships over the past 10 years. More

They take forever for minor things They take forever for minor things, such as an oil change or a car wash. Horrible service. Very inefficient. They don't treat you kindly. They take forever for minor things, such as an oil change or a car wash. Horrible service. Very inefficient. They don't treat you kindly. More

Terrible Service What a waste of time! I spent 30 minutes just dropping my car off for service and another 30 minutes picking up the car even though I was the only one What a waste of time! I spent 30 minutes just dropping my car off for service and another 30 minutes picking up the car even though I was the only one there. This was the second time that they couldn't find my vehicle when I went to pick it up. This place has some major organizational issues. At your own risk! More

Had a very good experience with Vernon I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed. More

STAY AWAY! STAY FAR AWAY!!!! For the love of God do not go here. If I could have lower than 1 star, I would. My car has been there for 18 days and they still can't tell me whe For the love of God do not go here. If I could have lower than 1 star, I would. My car has been there for 18 days and they still can't tell me when I will get it back, and did not provide me a loaner. They had my car in their shop bc it would not start. I bought the car brand new and it has had continuous problems. I picked the car up after being "fixed" and I had it back for 4 days before it broke down AGAIN. They told me it would be another $1,113 to fix it again. I told them they are not fixing the problem, this is not the problem. They would not listen. I had to have corporate tell them to diagnose the car further. SURPRISE, they found the real problem. They were going to continue charging me to go around the real problem because they wouldn't listen. Now the car has been there for 18 days and they seriously cannot tell me when I will get the car back. No one communicates or gives two licks about their customers. They don't know how to fix their own vehicles, are terrible at communication, and do not care about you. They DO NOT care about you. My friend who sits by me at work was THIS CLOSE to buying there before I told her my experience and she went across the street and bought a Lexus. She has raving reviews and has not been treated like this. OF COURSE you will love them if you are buying a new car. DUH. The only good reviews are on the sales side? Sounds about right for a car salesman... Go across the street and get a Lexus. Do not go here. DO NOT GO HERE. You will regret it the rest of your life, I promise. More

Only Michael Fik touches my BMW I have always cared for my cars and now that I have my Red Roadster, I only get the best for it. Michael Fik has proven to be knowledgeable, courteous I have always cared for my cars and now that I have my Red Roadster, I only get the best for it. Michael Fik has proven to be knowledgeable, courteous, responsive and overall amazing. He truly works on the cars as if they were his own. More

Great customer service and quality of work! I brought my car in due to a strange noise coming from the engine. I dropped off my car before work and had it back by lunch time! Not only did they I brought my car in due to a strange noise coming from the engine. I dropped off my car before work and had it back by lunch time! Not only did they fix the problem but Michael also diagnosed another problem that I didn't even know I had! Everything got fixed and got my car back running better than ever! More