BMW of Dallas - Service Center

Have purchased a 2009 and have my 2001 serviced here. Everytime we have needed routine or other service it has been outstanding. Lennie the service manager keeps me informed and explains what the car nee Everytime we have needed routine or other service it has been outstanding. Lennie the service manager keeps me informed and explains what the car needs in easily understandable terms. Our new car purchase with Chris Choudrey was great, he was very patient as he explIned the feTures of the car to my wife. More

I have had outstanding service every time I brought my BMW in for servicing, not only are your employees friendly but they have gotten me in and out of there in no time. The loaner cars are always availab BMW in for servicing, not only are your employees friendly but they have gotten me in and out of there in no time. The loaner cars are always available and very easy to check in and out. I will be a life long customer! Ross Harris More

I go to this dealership for my services since it is closer to my work. The first time I went it was for a brake squealing. I dropped it off on Friday and Picked up Monday, they provided a BMW Loaner fo closer to my work. The first time I went it was for a brake squealing. I dropped it off on Friday and Picked up Monday, they provided a BMW Loaner for me. However, when I got my car back, the iPod I had left in the center console was gone?! And there was squeaking I asked the service adviser immediately and he said he would talk to the technician and talk to the manager. After a couple days with reply and called back, he said there was nothing they could do. It guess it was my fault for keeping valuables in my car unsecured. Just yesterday, my car had a red low tire warning meaning I had a flat in the tire, I went to the dealer ship right away at 8am and was there for 30 minutes trying to find someone to help but no one would, from the valet to service adviser. One of the advisers suggested that I book an appointment (the earliest time was in 1.5 weeks). I went to Classic BMW in Plano and they took care of me right away, no waiting at all. Classic gave me a free loaner (a Corolla since no BMW was available because of short notice) and apologized profusely, I took the car in at 11am, had the car ready at 5pm for me and even vacuumed and washed my car! More

The Service done to my car was great. I took my mini cooper to Moritz 3 times and they could not fix my car. I took my car to Mini of Dallas and they found the problem and fixed it. However, The advisor cooper to Moritz 3 times and they could not fix my car. I took my car to Mini of Dallas and they found the problem and fixed it. However, The advisor was horrible. The advisor Chris Dickerson never returned my phone calls. I was very disapointed when they found my oil pan leaking, and Chris never told me. When i read the paper work it said " client declined oil pan gasket replacement". The service was horrible. I do not recommend Chris Dickerson as your adivisor. More