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BMW of Dallas - Service Center

Dallas, TX

4.7
993 Reviews

993 Reviews of BMW of Dallas - Service Center

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September 11, 2021

Everyone I have dealt with at this dealership has been professional and courteous. As soon as I drive in the garage for service someone is immediately there to greet me. Service was fast and efficient. My More

by jadkison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Jaimes
Sep 15, 2021 -

BMW of Dallas responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 10, 2021

Best customer service in the United States. Victor is my rep. And he is always quick to get any situation taken care of if. Victor is outstanding. More

by screamingeagle33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor my rep.
Sep 13, 2021 -

BMW of Dallas responded

Hi, thank you for your kind review; we are happy to pass along your comments to Victor here at BMW of Dallas! Drive safe, and we'll see you on the road.

Sep 13, 2021 -

screamingeagle33 responded

This has been my home for purchase or lease since 1998. The customer service is outstanding. The reps you get are great. I have seen friends go to other dealers only to be disappointed and this dealership is friendly and fast acting. They have a sense of family when they and become quickly attuned to you service needs and buying the car that makes you happy. Victor is my rep and even if he’s super busy he always acknowledges me and sees to my service in a professional and friendly manner. The desk clerks are friendly and happy. I wouldn’t buy a car anywhere else. The GM is quick to come and talk to you about your purchase as are the guys in finance. This dealership wants you to be happy and return unlike other dealerships my friends have gone to. Thanks BMW for being my home.

September 09, 2021

Great! John was very helpful and professional, quick service. I leased my vehicle from a dealership in San Antonio and once he knew I would be turning in my X5 soon, he introduced me to Robert who was e More

by Erin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Garza, Robert Grisham
Sep 11, 2021 -

BMW of Dallas responded

Hello Erin, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 09, 2021

Friendly and responsive service. Kept me updated on repair status until completion. I was given complimentary Lyft rides to the service center as there were no loaner cars available. More

by i.barrientos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
9923 JESUS SALINAS, Joe Eaves
Sep 11, 2021 -

BMW of Dallas responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 08, 2021

They actually care - in both word and action. I got regular updates and car was ready when they said. I would go back without hesitation More

by james.a.franks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dameon
Sep 09, 2021 -

BMW of Dallas responded

Hi, we are very happy we could provide you with a positive experience! If you need more help, our team is available to talk -- safe travels!

September 04, 2021

I'm a client since 2007, from sales to service, including all of their employees are genuine, caring, great service, knowledge and quality. I drive the extra 30 miles rather than one near by. Rega More

by sonya
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Burk
Sep 06, 2021 -

BMW of Dallas responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 02, 2021

Everyone at this dealership was very helpful. The service guy was superior. I will use the dealership again. My service guy was Reesh. Very helpful. More

by staughtonj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reesh
Sep 06, 2021 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 31, 2021

We have taking our car here to get serviced ever since we moved here 3 years ago and they take care of us every time! Thank you Tim! More

by Joanb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bennett
Sep 04, 2021 -

BMW of Dallas responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 30, 2021

John was friendly, courteous and professional. The waiting/hospitality area was clean. Men/Women’s room, too. Nothing to complain about. More

by randy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Garza
Sep 04, 2021 -

BMW of Dallas responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 30, 2021

Excellent service and courteous, informative service manager advice! And if you want to buy a BMW, you can’t beat the value that Chris Jurgens brings. More

by Jack.baines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jurgens
Sep 04, 2021 -

BMW of Dallas responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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