BMW of Dallas - Service Center

Took my car in to be serviced for routine oil change. After scheduling prior for the oil change, they informed me I could wait. Once I arrived, he told me (service manager) it would be a while. Asked After scheduling prior for the oil change, they informed me I could wait. Once I arrived, he told me (service manager) it would be a while. Asked if I would like to go shopping instead of waiting. I thought that would be better. I thought I would be getting a loan car. Figured wrong! He asked I go wait out front. Next thing I knew, a receive a text message on my phone from a Lyft driver and he immediately pulls up! I was shocked! He drove me to a nearby mall where I waited for a call from the dealership. After a while, I phoned a nearby relative, had them pick me up. The service manager contacted me approximately 4 hours later to tell me I had a tear in a tire and he was trying to locate a tire. I was a little puzzled due to the fact that I had no warnings on my tire sensors driving in or at any time prior. At this time, I was already looking at 5:00 pm. I told him I would have to pick up the car the next day. My husband contacted him and we were to pick up the car. He told my husband that both tires were replaced and he suggested an alignment as well. Ok so now we have another tire that needed a replacement? And of course he did notice we had the tire protection plan as well. Again; I had no warning whatsoever indicating that something was wrong with any of my tires. When we arrived to pick up my car, we were charged for the deductible on 2 tires plus an alignment. Whenever we have picked up a car from the dealership it has always been cleaned. Not the case at BMW. Needless to say, we are very unsatisfied and we will not be recommending you. More

Good place for car service and parts. Andrew helped with the service and parts install. the service and parts install. More

Joe Burk is the reason I drive 35 - 40 minutes. He is excellent! Thanks Joe excellent! Thanks Joe More

The service was Horrible! The worst I’ve ever received. Out just to take money Out just to take money More

Always honest and pleasant-he is the nicest associate at BMW Dallas by far. I can always count on Victor. BMW Dallas by far. I can always count on Victor. More

He took care of me efficiently and thoroughly., got me a BMW loaner. And worked around my schedule. BMW loaner. And worked around my schedule. More

After a blowout on the interstate, my car was taken to BMW of Dallas. I found the service there to be efficient, friendly and professional. Andrew Holguin, Assistant Service Manager, was exceptional and t BMW of Dallas. I found the service there to be efficient, friendly and professional. Andrew Holguin, Assistant Service Manager, was exceptional and took care of the repair in a timely manner. I am pleased with the service I received. More

I’m a lifer, Service department is best in dallas. Take all my bmw cars there. Ask for Reesh all my bmw cars there. Ask for Reesh More

Great service with a smile! Everyone is willing to help and assure you are happy with the service provided. and assure you are happy with the service provided. More

BMW of Dallas Customer Service Team Great job I’m happy BMW of Dallas Customer Service Team Great job I’m happy to deal with you guys Thank you so much BMW of Dallas Customer Service Team Great job I’m happy to deal with you guys Thank you so much More