BMW of Dallas - Service Center

My car was with the dealership for 48 hours and it was not washed. They didn't even remove the writing on my windshield they put on my car from when I brought in the car. Service rep was brand new and r not washed. They didn't even remove the writing on my windshield they put on my car from when I brought in the car. Service rep was brand new and really didn't have a grasp of customer service. More

Very easy to schedule service sessions. Very professional with minimal wait times. Also service staff, Victor Jaime has been amazing in understanding and responding to my specific car issue Very professional with minimal wait times. Also service staff, Victor Jaime has been amazing in understanding and responding to my specific car issues More

Nice people dedicated to superior service. I feel safe knowing that the professionals at BMW of Dallas have studied my car and determine it is performing properly I feel safe knowing that the professionals at BMW of Dallas have studied my car and determine it is performing properly More

I am writing to express my profound disappointment with the service I have received from your dealership. As a dedicated BMW customer, my recent experiences have been nothing short of frustrating and unacc the service I have received from your dealership. As a dedicated BMW customer, my recent experiences have been nothing short of frustrating and unacceptable. **Incident Details:** 1. **Appointment Mismanagement:** - I booked an appointment for service on my vehicle two weeks in advance. Upon arrival, I was informed that the system was down and my vehicle could not be serviced. This was a significant inconvenience, especially given the advance notice provided. 2. **Misinformation about Loaner Vehicles:** - I was also informed that no loaner vehicles were available, which was clearly untrue as I observed a line of loaner vehicles parked outside. This level of dishonesty is unacceptable and reflects poorly on the dealership's commitment to customer service. 3. **Previous Service Issues:** - A few months ago, I experienced similar poor service when the dealership claimed they did not have the necessary parts for my vehicle. I was assured I would receive a call once the parts arrived. Despite following up multiple times, it has been six months without any communication or resolution. 4. **Customer Service:** - Francisco Torres could have done a better job in assisting me but didn't seem to be understanding and helpful. His lack of support added to the frustration and inconvenience I faced. **Impact:** These repeated failures in service and communication have caused significant inconvenience and eroded my trust in BMW as a brand. It is disheartening to encounter such poor service from a company renowned for its commitment to quality and customer satisfaction. **Request for Resolution:** I urge BMW Corporate to address these issues with the dealership in question and ensure such incidents do not recur. I seek an immediate resolution to my vehicle's issues, transparency regarding loaner vehicle availability, and better communication regarding parts and service updates. I hope BMW Corporate will take this feedback seriously and work towards restoring the confidence of loyal customers like myself. More

Outstanding service from start to finish. I get to see the condition of my car through video. Overall great experience every time. I get to see the condition of my car through video. Overall great experience every time. More

As usual, customer service was excellent! Silverio was knowledgeable and considerate. He took great care! Silverio was knowledgeable and considerate. He took great care! More

Nice dealership. Good people. Friendly and all seem happy to be working there. Good experience. Good people. Friendly and all seem happy to be working there. Good experience. More

Helpful techs that were able to navigate insurance process. The service was fast and friendly. process. The service was fast and friendly. More

Excellent service . I was was treated in a timely and professional manner. And am satisfied with the service to my automobile. I was was treated in a timely and professional manner. And am satisfied with the service to my automobile. More

Went for an oil change , found out there was an oil leak. The second in 6 months. Kinda question it. Also has auxiliary battery changed due to diagnostic but the auxiliary battery never gave me an issue . The second in 6 months. Kinda question it. Also has auxiliary battery changed due to diagnostic but the auxiliary battery never gave me an issue . Bill comes out to 4700. Warranty covered 3600 but when bill comes out it still showed 4700. The person I was assigned to lacked detail. I paid the remaining 900 but car comes out not washed. Normally there is a complimentary wash done. This is really a 2.5 star ! More