BMW of Dallas - Service Center

Brought in my X3 with a dead battery and they were able to have the mechanic do an inspection and replace the battery within a couple hours. Good service by Victor to have the mechanic do an inspection and replace the battery within a couple hours. Good service by Victor More

Sadly, that may be a generous two star rating. We moved to Dallas almost four years ago and have watched a steady decline of customer service at BMW of Dallas. We used them to service our two BMWs and I bo to Dallas almost four years ago and have watched a steady decline of customer service at BMW of Dallas. We used them to service our two BMWs and I bought one last fall from BMW of Dallas but each visit makes the dealership feel more and more like a very basic car dealership and far less like a premium version. Their automated phone lines are not at all efficient (too tied up with other dealerships in their network), their front-line customer service team is rarely helpful with anything other than extremely basic questions/needs, their sales team feels more like a typical "used car lot" stereotype, and their service department thinks they are doing you a favor by fixing something that never should have gone wrong in the first place. I have had issues with individuals at all levels (and their turnover seems to be enormous so I have worked with more people than I would have liked) and have now moved my BMW business to a dealership that is 20 minutes further away (and so far love the change even when considering the additional commute). I am really disappointed in what AutoNation seems to have allowed a flagship dealership to become...a run of the mill car sales building. More

Clean and ready to fix any problem that you bring to the dealership as quick as they possibly can! dealership as quick as they possibly can! More

Victor did a good job getting my car running great and looking good. Thanks for the excellent experience. looking good. Thanks for the excellent experience. More

I couldn't get any good impression of this maintenance service. The service advisor didn't explain any detailed information nor any feedback so far... service. The service advisor didn't explain any detailed information nor any feedback so far... More

Great service attention to detail feel very welcomeAnd Great service attention to detail feel very welcome And they clean my car and that I always appreciate Great service attention to detail feel very welcome And they clean my car and that I always appreciate More

The the service process is easy and uncomplicated. In a time when so many things can be stressful, it is nice that this process is not. time when so many things can be stressful, it is nice that this process is not. More

This dealership is amazing! They always greet me and help the situation efficiently, great prices the situation efficiently, great prices More

Very nice place, service advisor very nice professional I’ve been coming to this dealership for a while. I’ve been coming to this dealership for a while. More

Highly recommend, I generally go to Reesh who is top notch. Also have used Francisco who is great. You can expect honest and dependable service. Make sure to reserve a car beforehand if you need it, lot notch. Also have used Francisco who is great. You can expect honest and dependable service. Make sure to reserve a car beforehand if you need it, lots of shortages currently. They took care of me via Lyft. More