BMW of Dallas - Service Center

BMW of Dallas gives prompt and efficient service. Reesh takes great care of his customers, keeping them posted as to progress along the way. Great customer experience it once. takes great care of his customers, keeping them posted as to progress along the way. Great customer experience it once. More

Joe Burk is what you want in a service advisor. He makes you feel like your car and concerns are valued. He listens and returns calls. Of course he's busy, who isn't?! But when he's attending to you he does you feel like your car and concerns are valued. He listens and returns calls. Of course he's busy, who isn't?! But when he's attending to you he doesn't make you feel rushed or that you are annoying him. I am on my 2nd BMW from this dealership and feel like they appreciate my business. I would love it if the dealership randomly gave away BMW trinkets from time to time like pens or keychains after regular service checks, but that has nothing to do overall with the professional, clean and confident way the dealership seems to be run. Also, Sam Proctor, great in sales too. The first exp with finance was great and got me in my 1st BMW. This most recent one not so much a great experience especially after being handled so greatly by Sam. He rushed me through the paperwork without going through each page they way they're supposed to because it was getting late. I would have been willing to come back the next day. I went through with it that evening but in reflection, he could have treated me a little more professionally. BMW of Dallas worked to find the model and package I wanted in a pre-owned and found it in another state. I will continue to come to them for all my BMW needs. More

I was very happy with the results and detailed information provided to me for my vehicle on this visit. In the previous visit I was very disappointed by the customer service I received, but servic information provided to me for my vehicle on this visit. In the previous visit I was very disappointed by the customer service I received, but service manager was able to address the situation to my satisfaction. More

My service advisor, Brandy, is great! She always takes good care of me servicing my vehicle's needs good care of me servicing my vehicle's needs More

My service advisor Francisco Torres is great! Kind and knowledgeable, he answers my questions and makes certain I'm satisfied before I leave the dealership. knowledgeable, he answers my questions and makes certain I'm satisfied before I leave the dealership. More

Great location and great customer service. First time here and they took care of me extremely well. Will definitely be returning here for both our vehicles. here and they took care of me extremely well. Will definitely be returning here for both our vehicles. More

This was a horrible experience! Tim Bennett disappeared and I had to call around the dealership trying to find someone. When I finally got a report, I was told to replace my A/C belt which was replaced la and I had to call around the dealership trying to find someone. When I finally got a report, I was told to replace my A/C belt which was replaced last week and not to open my convertible top because it would not close back and I should replace the top for $8000. I went home and opened the top manually and it worked fine. BMW of Dallas sucks! More

Norma is the best person we have had . She is great and is always informing us and making it easy. is always informing us and making it easy. More

BMW of Dallas, and specifically my Sales-Rep, Andrew Holguin, is professional, sharp, kind, and customer-oriented. He kept me continuously informed as to the status of my car. I could not ask for more. Holguin, is professional, sharp, kind, and customer-oriented. He kept me continuously informed as to the status of my car. I could not ask for more. More

The dealership has great service. The 740i is a piece of crap. 2 valves on air suspension stuck open and caused $9000 of damage to other parts. Tech saids they cleared codes but nothing on my iDrive screen crap. 2 valves on air suspension stuck open and caused $9000 of damage to other parts. Tech saids they cleared codes but nothing on my iDrive screen said anything about it. Service rep said this happens a lot. Car is out of warranty with 32,000 miles. Don't buy a BMW with air suspension!!! More