BMW of Dallas - Service Center

Nice clean facility, very attentive service department staff. Ask for Andrew H. Always feel like I am getting a good deal. staff. Ask for Andrew H. Always feel like I am getting a good deal. More

Tyler gave me great customer service by advising me of what needed to be repaired on my car and the costs. what needed to be repaired on my car and the costs. More

I’ve always been treated with the utmost professionalism and efficiency. This visit fell short on both. My appointment was at 7 am, I arrived early, and was allowed in at 7:05. No problem. However the tech/ and efficiency. This visit fell short on both. My appointment was at 7 am, I arrived early, and was allowed in at 7:05. No problem. However the tech/CSR that checked me in was not representative of my past experiences here. I did not get his name but he did have longer hair pulled back into a ponytail. He seemed to be bothered by my presence. The repair tech and service manager (Brian) were superb! More

Mr. Jaimes has provided great customer service. He took care of my needs in a timely manner. A+++ care of my needs in a timely manner. A+++ More

I first brought my car in on 09/29/22. When I got my car back it was still having the same problem. Due to death and illness in my family I wasn’t able to take my car back until 10/19/22. When I got my car back it was still having the same problem. Due to death and illness in my family I wasn’t able to take my car back until 10/19/22. They fixed my car and since it took so long, they requested me a Lift to take me home. I picked up my car the next day and I was surprised that they did not wash my car. My car is running much better now….but have you all stopped washing the vehicles? Thank you. More

Ease in getting an appointment Service advisor keeping you informed on repair and estimate Clean waiting area you informed on repair and estimate Clean waiting area More

Very helpful and made me feel welcome, highly knowledgeable, waiting room had a warm comfy environment knowledgeable, waiting room had a warm comfy environment More

Excelente experience, I had a recall however we did something else on my car. Excellent customer service something else on my car. Excellent customer service More

My most recent service experience was efficient, effective, and handled with courtesy and responsiveness. It is much appreciated. The PDF and videos of the multi point inspection were helpful and in effective, and handled with courtesy and responsiveness. It is much appreciated. The PDF and videos of the multi point inspection were helpful and informative. More dealers should do this. More

Service advisor Ryan was great. Knowledgeable and communicated well throughout process. My car was ready in less than 24 hours. Knowledgeable and communicated well throughout process. My car was ready in less than 24 hours. More