BMW of Dallas - Service Center

I took my car in due to some electrical issues (12v outlet not working, passenger heated seat not working). He also put that car was pulling to one side to get an alignment (free) due to car being rece outlet not working, passenger heated seat not working). He also put that car was pulling to one side to get an alignment (free) due to car being recently shipped overseas. Had appointment at 7:30am. I was directed inside to meet with my advisor, Dameon, who didn’t look up right away to greet me. He apologized and said he was looking at Cyber Monday deals. He got my info entered and ordered me a Lyft to get to work. He put a “ready time” of 4:00pm that day. I texted him mid-day asking for a status update and to see if the ready time could be earlier. He replied 2 hours later without a status update saying the time probably couldn’t be any earlier. I arrived at 4:00pm to get my car and was told the car was updating and was showing it would take an hour to do so. Finally, about 10-15 minutes after 5, I was able to leave. Dameon didn’t provide the customer service I was expecting to receive. He never reached out to me to inform me of what was going on with my service. He didn’t let me know my car was running behind. Taking 8.5 hours to resolve a few electrical issues seems like a lot already but the lack of communication really was disappointing. I will be using a different next time. More

The best part of the visit was my service Rep, Tyler. ..very attentive, great communications and keeping me up to date. ..very attentive, great communications and keeping me up to date. More

Purchased my BMW from this dealer and they have done all maintenance and repairs. Brandi is my service advisor and has been super helpful and easy to deal with. I highly recommend them. Excellent staff!! maintenance and repairs. Brandi is my service advisor and has been super helpful and easy to deal with. I highly recommend them. Excellent staff!! More

Andrew and the team at the dealership was very friendly and got me in and out quickly and got me in and out quickly More

Great Service! Service Advisor was knowledgeable and very helpful. He also gave me great tips Service Advisor was knowledgeable and very helpful. He also gave me great tips More

I was very happy with the service and the professional Service Manager Francisco Torres. looking forward to my next visit. thanks Service Manager Francisco Torres. looking forward to my next visit. thanks More

Ryan is very prompt, knowledgeable. The best I've encountered at the bmw of Dallas The best I've encountered at the bmw of Dallas More

My service call went very smoothly. In and out quickly. Work done timely and the Lyft service worked great as well. Miss the days of getting a loan car because I often have to travel to In and out quickly. Work done timely and the Lyft service worked great as well. Miss the days of getting a loan car because I often have to travel to meetings during the day. More

Took my car in to have the tint fixed, I had Ryan M. as my advisor, he was great to work with! Attentive and made the whole process easy. as my advisor, he was great to work with! Attentive and made the whole process easy. More

Great Service Andrew was super awesome great advisor very informative of the things needed to be done very informative of the things needed to be done More