BMW of Dallas - Service Center

First, I’m a big fan of the dealership and my sales experiences have always been above normal. My recent maintenance visit was pleasant and helpful, however, when leaving the facility I noticed my tir experiences have always been above normal. My recent maintenance visit was pleasant and helpful, however, when leaving the facility I noticed my tire pressure was not adjusted. With a multi-point assessment, tire balance, rotation, and alignment, I expected my tires to be aired to recommended tire pressure settings and they were not. They were the same pressure before I arrived. So now I question if the other work was actually completed. Since most of the work was labor cost, $400+, was I simply charged for being there for 4 hours. More

Great service, professionalism of staff and facilities. My Service Representative was excellent at explaining what was needed for my car service and keeping me informed and updated on progress. My Service Representative was excellent at explaining what was needed for my car service and keeping me informed and updated on progress. More

The dealerships team was very professional and helpful. The waiting area was very comfortable. I would recommend this dealer to my friends The waiting area was very comfortable. I would recommend this dealer to my friends More

I purchased my BMW at this dealership and have been servicing it there ever since. Both buying and servicing have been superb. Communication is clear and understandable, and the service team spends t servicing it there ever since. Both buying and servicing have been superb. Communication is clear and understandable, and the service team spends time to let you know timing, options and next steps. Great service. No surprises. Waiting area is comfortable. More

I have been taking my BMW to this dealership for years. They offer good customer service and the facility it nice. My only complaint is the pricing for service. I have compared with other independent BM They offer good customer service and the facility it nice. My only complaint is the pricing for service. I have compared with other independent BMW repair facilities in DFW and the dealership pricing is always inflated. More

I was very well taken care of. Andrew got my info, and a diagnostic determined the problem. They provided a ride for me home, and I was easily notified when it was ready. When I Andrew got my info, and a diagnostic determined the problem. They provided a ride for me home, and I was easily notified when it was ready. When I'm in Dallas, if necessary, I'll be sure to let this dealership work on my car. More

Normally I would rank BMW of Dallas as 5 star, but I am very disappointed with my service call. I brought my Car in for inspection and to fix the lever that allows you to get in the back seat. This is the very disappointed with my service call. I brought my Car in for inspection and to fix the lever that allows you to get in the back seat. This is the 3rd time I have brought my car for this issue. On first vist told the part had to be ordered from Germany. When the part arrived 2 months later, it was not installed correctly. Now the part has to be ordered a 2nd time from Germany. My biggest issue is that I dropped my car off on Friday and I called beginning at 8 AM on Saturday because I had a busy day. No one answered the phone; when I finally got the appointment team I was told that my Service Advisor was off and I needed to talk to Andrew. Per his VM I sent Andrew a text, and I never heard from him. I finally heard from Damien around 12:30pm but I was in the midddle of multiple appointments. I check the BMW website and it stated dealership closed at 6 pm. I arrived aat 5:04 pm and service department was closed. Needless to say I was extremly upset. I called the Service Manager and left a VM no response. I returned on Monday and picked up car, Andrew handed me keys since car was parked on the side of the building. I own both a Lexus and BMW and my latest experience has not made want to continue as BMW owner nor am I recommending this dealership service department primarily because they were not responsive. More

- The initial estimate had errors that I caught and had to be revised. - When my car was supposed to be ready, it took me over 90 minutes to get someone from service on the phone and only then I was told to be revised. - When my car was supposed to be ready, it took me over 90 minutes to get someone from service on the phone and only then I was told it would be 4 more days. - When the car was ready, the invoice was for almost $1,000 more than the estimate. When I texted the service manager, I just received a text back with a link to another invoice that was $700 less. No explanation or apology. Still not sure what the additional $300 was for. At this point I was so beaten down by the entire experience that I just surrendered. - There is no way that I will ever buy another vehicle from BMW of Dallas or have my car serviced there. More

Very disappointed, I’ve had my car serviced with the this dealer since the day I purchased. Only to find out the Ben have found their job. I’ve had 2 oil changes with them and only remember found out there’s dealer since the day I purchased. Only to find out the Ben have found their job. I’ve had 2 oil changes with them and only remember found out there’s some major damage that needs to be addressed. More

Worth buying your bmw here. The staff from both sales and service are responsive and responsible. Hope this continues in future. The staff from both sales and service are responsive and responsible. Hope this continues in future. More