BMW of Dallas - Service Center

Prompt - Efficient & Courteous. A Good Team Of Employees . I had a great experience . A quick oil change with great pricing . A Good Team Of Employees . I had a great experience . A quick oil change with great pricing . More

This service department never disappoints. On price, on time promised, and pleasant folks. Brandi M has provided us great service for ~ 6 years On price, on time promised, and pleasant folks. Brandi M has provided us great service for ~ 6 years More

Service ok, however lack of loner car is no What I am use to with my last car Cadillac use to with my last car Cadillac More

Service was efficient and timely. Advisor and tech cared about me and my concerns. A significant drive but worth the time and effort, Advisor and tech cared about me and my concerns. A significant drive but worth the time and effort, More

Really helpful and to the point in regard to what I needed and nothing more! needed and nothing more! More

Excellent service, and they knew how to apply the right warranty so it only cost me $50 out of pocket. They took my car in and turned it around quickly and kept me in the loop of its status. warranty so it only cost me $50 out of pocket. They took my car in and turned it around quickly and kept me in the loop of its status. More

The process of scheduling my appointment was so EASY. MY SERVICE ADVISOR, ANDREW, WAS VERY PROFESSIONAL. MY SERVICE ADVISOR, ANDREW, WAS VERY PROFESSIONAL. More

Excelente staff and custodio care. From general manager to sales to front desk to garage. . Great work From general manager to sales to front desk to garage. . Great work More

I had a fantastic experience with BMW of Dallas for my recent car repairs. The service team was highly professional and attentive, ensuring that my vehicle was repaired efficiently and to the highest stan recent car repairs. The service team was highly professional and attentive, ensuring that my vehicle was repaired efficiently and to the highest standard. Communication was clear throughout the process, and I appreciated their attention to detail. I highly recommend BMW of Dallas for top-notch service and repairs! More

I scheduled an appointment arrive on time for my appointment and my service tech, Severo tells me he can get me a Lyft and we will call you Monday. I’m like hm weird I need to get to work. After I’m appointment and my service tech, Severo tells me he can get me a Lyft and we will call you Monday. I’m like hm weird I need to get to work. After I’m in the Lyft I start questioning. So I responded to his text asking why I would be until Monday. He states my appointment is Monday at 7am and not Friday (today) at 10:30am. I said no and sent him a photo of my appointment confirmation. He sends me a screenshot of someone else’s profile with a completely different car. I then ask to speak to someone else and he continues to tell me how busy they are and a bunch of other info that doesn’t pertain to me or my car. Finally his supervisor calls me and tries to make it right but at that point of not even knowing what customer you are taking care of let alone performing services on is wild. The trust is gone. BMW Arlington took me in right away on the same day and was 10/10 on Customer service, service in general and I would tell anyone take the drive to Arlington it is totally worth it. They even delivered my car back to Dallas free of charge! More