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BMW of Dallas - Service Center

Dallas, TX

4.7
993 Reviews

993 Reviews of BMW of Dallas - Service Center

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February 01, 2023

The repair person was very nice and informative. He really cared about us and our Auto. More

by Charlotte Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't have the name in front of me.
Feb 05, 2023 -

BMW of Dallas responded

Hi Charlotte, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 01, 2023

Had already had a neg experience here previously when they wanted me to test drive a filthy car. Sadly, had no choice as BMW service place in DFW said I needed to take it to the dealership, Could not h More

by BMW owner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandi M
Feb 05, 2023 -

BMW of Dallas responded

Hello, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5528. We hope to hear from you.

Apr 24, 2023 -

BMW owner responded

I've called multiple times over multiple weeks. Can't get anyone in "management" to return my call let alone the GM. Called for 6 hours straight today to service, no answer and the same receptionist voicemail from Tammy keeps coming on. How does a dealership run this poorly exist and why would anyone buy or have their car serviced there? Oh..right..monopoly, no competition

Apr 24, 2023 -

BMW owner responded

ironically, the car is STILL doing what I took it in for and paid over 5400 to have it FIXED but can't get them on the phone to address it or pick up the car. AVOID THIS DEALERSHIP.

January 27, 2023

Wonderful team of professionals who provide premium service and premium customer service. The manager, Vincent Hudson, goes above and beyond to make sure servicing and other service-related matters are More

by George E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hudson
Jan 31, 2023 -

BMW of Dallas responded

Hi George, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 27, 2023

Tyler was awesome as usual. Had me in and out quickly! Always can count on him More

by Matthew.payan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 31, 2023 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 24, 2023

I've been a customer of BMW of Dallas for over ten years. They always have great services and if there are any issues, ensure they are resolved in a timely fashion. I highly recommend BMW of Dallas! More

by PJS001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darick
Jan 27, 2023 -

BMW of Dallas responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Dallas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 23, 2023

I came in with some unclear issues as well as routine maintenance. I felt like I was treated fairly and my service rep, Tyler, went out of his way to make things convenient and easy. I was completely sat More

by Jackson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 27, 2023 -

BMW of Dallas responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 21, 2023

Appreciated the car wash. . the car service was good too but customer service was pretty average. More

by Y_dunkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrick
Jan 24, 2023 -

BMW of Dallas responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (972) 763-5528 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

January 21, 2023

I’ve never had any issues here, everyone goes out of their way to answer any questions or issues I have. More

by haileyisagoddess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fransisco
Jan 24, 2023 -

BMW of Dallas responded

Hi, we are pleased to hear you had such a positive experience with us, If you need more help, our team is available to talk -- safe travels!

January 20, 2023

They provided excellent service both before and after I delivered the car. They kept m infirmed as the service proceeded. More

by jsweeney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Jaime
Jan 24, 2023 -

BMW of Dallas responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2023

BMW of Dallas always focuses on customer service and satisfaction! The dealership and service reps are truly trusted advisors. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Jan 22, 2023 -

BMW of Dallas responded

Hi Mike, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, BMW of Dallas

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