BMW of Dallas - Service Center

Extremely easy to schedule an appointment! I was greeted promptly and given the opportunity to either wait in the nice waiting room, or get a ride-share back to work. They had the care read I was greeted promptly and given the opportunity to either wait in the nice waiting room, or get a ride-share back to work. They had the care ready at the promised time and had it washed! Francisco Torres was my service director. He was wonderful! More

My experience with BMW Dallas was a pleasure. All of the personnel were helpful, professional and accessible. I would be pleased to recommend this dealer with the highest possible rating. Thank y All of the personnel were helpful, professional and accessible. I would be pleased to recommend this dealer with the highest possible rating. Thank you. More

Professional and attentive to my needs. Both the service manager and the service tech were great.. Both the service manager and the service tech were great.. More

Dean N. delivered perfect customer service as always! Very happy with his patient and attentive professionalism. Robby (lead foreman) was also excellent an delivered perfect customer service as always! Very happy with his patient and attentive professionalism. Robby (lead foreman) was also excellent and showed great patience and attention toy concerns as well. Thank you! More

Excellent customer service. Tyler Anderson is highly commendable for his professionalism and knowledge and appreciate the updates on my vehicle Tyler Anderson is highly commendable for his professionalism and knowledge and appreciate the updates on my vehicle More

BMW Lemmon Ave has great customer service. Their Service Center is outstanding! They are very knowledgeable and helpful to customers!! Highly recommend! Their Service Center is outstanding! They are very knowledgeable and helpful to customers!! Highly recommend! More

They are a rip off, I put my car in the shop on Nov 26,2024 for an oil leak. I picked my car up on Dec.12,2024 & on January 7, 2025 I went back to the BMW house bc my car has been smoking ever since I 26,2024 for an oil leak. I picked my car up on Dec.12,2024 & on January 7, 2025 I went back to the BMW house bc my car has been smoking ever since I got it back on 12/12/24! Every time before I dropped my car off to get it fix for the oil leak they only said that my car was leaking from this one spot, once they had my car they started talking bout other spots, if there were other spots why didn’t they tell me when they were telling me about this one spot! Not only that my car NEVER smoked until after I got it back from them! I know they went in there & messed up something & now they want me to pay for their mistakes! The only reason I took my car is bc they told me that I had an oil leak & I didn’t want to cause more damage, my car wasn’t smoking, it wasn’t shaking, it wasn’t driving bad, but note that I let them touch my car, it’s smoking, shaking and the ride isn’t smooth! They are xxxx poor & the suck! I got shade tree mechanic service from what supposed to be a prestigious company! More

They scam and cheat you out of money by relabeling the work needed done and charge you again for the same work. Thousands of dollars stupidly paid and yet my car still runs the same, if not worse than wh work needed done and charge you again for the same work. Thousands of dollars stupidly paid and yet my car still runs the same, if not worse than when I took it to them for routine maintenance and repairs. More

Horrible service dept ! Where do i start, just try getting a person to give you a price on something, impossible. I tried chat, calling, you name it. You can't even get anyo Where do i start, just try getting a person to give you a price on something, impossible. I tried chat, calling, you name it. You can't even get anyone except a receptionist on a phone to talk to, and she barely knows what a car is. More

Superb service w Victor! Chris Jergens in leasing has always been a pleasure to work with. Chris Jergens in leasing has always been a pleasure to work with. More