BMW of Dallas - Service Center

I always have a greater service every time I take my car to this dealership to this dealership More

The customer service representative (Oscar) was proficient in explaining to me what current and future maintenance should be done on my vehicle. Also, the mechanics did an awesome job fixing those proficient in explaining to me what current and future maintenance should be done on my vehicle. Also, the mechanics did an awesome job fixing those current issues. Lastly, the lobby was clean and the customers were entertained by watch football playoffs while drinking coffee and other nonalcoholic beverages. More

Victor is awesome. Handled all aspects of getting my new windshield. Takes great care of my car. Thank you! Handled all aspects of getting my new windshield. Takes great care of my car. Thank you! More

For the third time driving down a highway, my car felt like it shifted from fifth gear to first, the auto was shaking, and felt like it would possibly stall. The screen showed "Drivetrain malfunction" for like it shifted from fifth gear to first, the auto was shaking, and felt like it would possibly stall. The screen showed "Drivetrain malfunction" for the third time (less than two years, the last time in May). It is an older model but with very low milage for the age, between 60-70K. The first 'repair,' and I use that term lightly, cost over $3K, the second time the dealership did the right thing and 'fixed' it for free. This time, they claimed it was a different part and charged me $3200 for attempting to fix THE SAME ISSUE that was obviously not totally repaired the previous two attempts. The service rep I had in the past had moved one, so I was assigned to a new one who was plenty nice. I asked her if she would talk to the manager as whatever the cause was, it was the SAME issue that was not getting fixed. No response or feedback, just a bill. I have given this dealership good reviews before as they have asked me if I would. They understandably did not ask me this time. They did send a text a few days back asking if I was satisfied, I answered "No" for the obvious reason. No call back, no link to review them as I guess they want only decent experiences. What a gut punch and pitiful response (or lack thereof). Either the technician did not diagnose the problem the first two times or they only temporarily solved the problem. Regrettably, same problem, same bad result. Call it different if you want but it does not change the fact that the same issue keeps reoccurring. It feels like getting a battery replaced only to have it go bad in six months, rinse and repeat. I have already reached out to Sewell to trade this vehicle in as I have ZERO faith that BMW of Dallas solved the problem based on past performance. I want to get into a more reliable vehicle at a dealership that understands customer service. This is my first ever bad review, something I would rather not do, but I want my neighbors to know I am less than pleased. More

BMW of Dallas provided me 5++ stars service. My services advisor, Richard, was communicating with me during every step of the repair. He communicated the issue, the costs, and how long it would My services advisor, Richard, was communicating with me during every step of the repair. He communicated the issue, the costs, and how long it would take and made me feel like my car was in good hands. Highly highly highly recommended BMW of Dallas!! More

Assistant Service Manager “O Miranda” has always taken care of me and the work on my Mini Cooper. care of me and the work on my Mini Cooper. More

Great service staff-professional-courteous-timely-Recommended without reservation! Francisco and Severo Great 👍 service reps! staff-professional-courteous-timely-Recommended without reservation! Francisco and Severo Great 👍 service reps! More

Carlos was great. Although I had to wait a while I truly appreciate the service and complimentary car wash. thanks team and look forward to the future service! Although I had to wait a while I truly appreciate the service and complimentary car wash. thanks team and look forward to the future service! More

I purchased my BMW from BMW of Dallas in December 2018, and since then, I've trusted this dealership with all my car's service needs. From routine oil changes to more involved repairs like timing belts, br and since then, I've trusted this dealership with all my car's service needs. From routine oil changes to more involved repairs like timing belts, brakes, tires, and alignments, I know my car is in the best hands. Victor in the service department has been my advisor from the beginning, and he’s simply the best. He’s consistently professional, friendly, and genuinely committed to helping me make informed decisions. There’s no pressure to do unnecessary work—Victor always takes the time to break down service options and explain what needs attention and why. For someone who’s not an expert on cars, his clear explanations and patience are invaluable. A recent visit really highlighted why I keep coming back. I arrived early for an oil change and routine maintenance, and after a thorough inspection, the team sent me a video showing a few additional areas that needed attention. Shortly after, Victor called to discuss everything in detail. He answered my questions thoughtfully, explained the urgency of each item, and gave me the freedom to decide without any pressure. I chose to get all the recommended work done, and despite the long list of tasks, the team managed to finish everything the same day. I was actually the last customer to pick up my car, and even after a long day, Victor was just as kind and attentive as he was that morning. BMW of Dallas also offers complimentary ride-share services to and from the service department, making the whole experience seamless. The facility is state-of-the-art, the technicians are top-notch, and having someone like Victor leading the customer experience makes every visit exceptional. Highly recommend BMW of Dallas for anyone looking for reliable, high-quality service! More

Once again working with Dean my advisor and Tim as the mechanic has proven to be a winning combination and why I drive an hour to this service center when I have 2 dealerships within 20 mins of my home mechanic has proven to be a winning combination and why I drive an hour to this service center when I have 2 dealerships within 20 mins of my home Integrity and respect are always shown and thats why when its time to buy another vehicle I will also use BMW of Dallas More