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BMW of Dallas - Service Center

Dallas, TX

4.7
993 Reviews

993 Reviews of BMW of Dallas - Service Center

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July 15, 2024

Great Customer Service never have to wait for long. Happy to bring my car here! More

by patriciaturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
VICTOR JAMIES
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Jul 16, 2024 -

BMW of Dallas responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

July 15, 2024

I have had some ups and downs with this dealership-The service this time was not satisfactory. I had one day off during the week to get many things done. One was to take my car in for service. I reques More

by mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Prefer not to say
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Jul 16, 2024 -

BMW of Dallas responded

Hi, thank you for taking the time to share your feedback with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 763-5528 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 13, 2024

Great customer service every time I come in. My advisor Norma is great! Thank you More

by Jacob Hicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma
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Jul 14, 2024 -

BMW of Dallas responded

Hello Jacob, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 13, 2024

Mr Andrew was great he communicated with me well overall great service I will be back More

by Queenettesanders5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Jul 15, 2024 -

BMW of Dallas responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. Feel free to stop by if you ever need any more help.

July 12, 2024

We have purchased several vehicles from this dealership in the last 3 years. They have taken very good care of us in sales and in service as well. More

by Kellyowenstory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ramos
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Jul 14, 2024 -

BMW of Dallas responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

July 12, 2024

The team was very professional and handled in a timely fashion. Fabian was a great service manager. More

by sware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
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Jul 14, 2024 -

BMW of Dallas responded

Hello Sware, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, BMW of Dallas

July 11, 2024

Very happy with the service at this dealership, I've been a customer for 17 years and I'm not planning to change it.My service advisor very helpful. More

by ro5transport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor James
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Jul 12, 2024 -

BMW of Dallas responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Dallas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

July 09, 2024

Easy car purchase, tentative sales associate. Service was pretty quick to schedule and service the vehicle. More

by archuleta.victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean nassar , Mike Torchia
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Jul 10, 2024 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 07, 2024

My car was with the dealership for 48 hours and it was not washed. They didn't even remove the writing on my windshield they put on my car from when I brought in the car. Service rep was brand new and r More

by cynthiacinatl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Tanner
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Jul 08, 2024 -

BMW of Dallas responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (972) 763-5528 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

July 03, 2024

Very easy to schedule service sessions. Very professional with minimal wait times. Also service staff, Victor Jaime has been amazing in understanding and responding to my specific car issue More

by Irfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Jaime
Report | Print
Jul 05, 2024 -

BMW of Dallas responded

Hello Irfan, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. If you ever need help, just give us a call. Happy motoring!

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