BMW of Dallas - Service Center

Extremely easy to schedule an appointment! I was greeted promptly and given the opportunity to either wait in the nice waiting room, or get a ride-share back to work. They had the care read I was greeted promptly and given the opportunity to either wait in the nice waiting room, or get a ride-share back to work. They had the care ready at the promised time and had it washed! Francisco Torres was my service director. He was wonderful! More

I received an email communication, but upon my arrival, I informed the staff that I needed to leave and would be leaving the vehicle. I was directed to the waiting area, and after waiting for more than 10 mi informed the staff that I needed to leave and would be leaving the vehicle. I was directed to the waiting area, and after waiting for more than 10 minutes, I let them know I was leaving and asked to be contacted by phone. I never spoke with the service representative assigned to me, as he was not present when I dropped off the vehicle. However, the checkout process was easy. More

My experience with BMW Dallas was a pleasure. All of the personnel were helpful, professional and accessible. I would be pleased to recommend this dealer with the highest possible rating. Thank y All of the personnel were helpful, professional and accessible. I would be pleased to recommend this dealer with the highest possible rating. Thank you. More

Professional and attentive to my needs. Both the service manager and the service tech were great.. Both the service manager and the service tech were great.. More

Dean N. delivered perfect customer service as always! Very happy with his patient and attentive professionalism. Robby (lead foreman) was also excellent an delivered perfect customer service as always! Very happy with his patient and attentive professionalism. Robby (lead foreman) was also excellent and showed great patience and attention toy concerns as well. Thank you! More

Excellent customer service. Tyler Anderson is highly commendable for his professionalism and knowledge and appreciate the updates on my vehicle Tyler Anderson is highly commendable for his professionalism and knowledge and appreciate the updates on my vehicle More

BMW Lemmon Ave has great customer service. Their Service Center is outstanding! They are very knowledgeable and helpful to customers!! Highly recommend! Their Service Center is outstanding! They are very knowledgeable and helpful to customers!! Highly recommend! More

They are a rip off, I put my car in the shop on Nov 26,2024 for an oil leak. I picked my car up on Dec.12,2024 & on January 7, 2025 I went back to the BMW house bc my car has been smoking ever since I 26,2024 for an oil leak. I picked my car up on Dec.12,2024 & on January 7, 2025 I went back to the BMW house bc my car has been smoking ever since I got it back on 12/12/24! Every time before I dropped my car off to get it fix for the oil leak they only said that my car was leaking from this one spot, once they had my car they started talking bout other spots, if there were other spots why didn’t they tell me when they were telling me about this one spot! Not only that my car NEVER smoked until after I got it back from them! I know they went in there & messed up something & now they want me to pay for their mistakes! The only reason I took my car is bc they told me that I had an oil leak & I didn’t want to cause more damage, my car wasn’t smoking, it wasn’t shaking, it wasn’t driving bad, but note that I let them touch my car, it’s smoking, shaking and the ride isn’t smooth! They are xxxx poor & the suck! I got shade tree mechanic service from what supposed to be a prestigious company! More

In April 2024 I took my vehicle in for repairs and maintenance. I was advised everything needed done would cost me $10868.44. I stupidly paid it and once I picked up my vehicle, the same problems pers maintenance. I was advised everything needed done would cost me $10868.44. I stupidly paid it and once I picked up my vehicle, the same problems persist. I took it back they gave me excuse after excuse. January 2025 I took it back and they said another $6000 to repair it. Looking at all my invoices they literally said is was something different but the part had already been replaced prior as it comes as an assembly. They just relabeled it and charged me for another water pump. They lie! Cheat people out of money. Horrible customer service. They wouldn't give me a loaner vehicle bc I had a paper license from renewing my license. But I was told other customers have got loaners with a temp license but won't give me one. More