BMW of Dallas - Service Center

From the time I arrived to when my daughter's jeep was finished there was nothing but great customer service finished there was nothing but great customer service More

Had an appointment today this morning to have the back speakers in my recently purchased 2014 R59 Mini Roadster S looked at since they were torn and aged. Instead of checking it in and doing the diag to speakers in my recently purchased 2014 R59 Mini Roadster S looked at since they were torn and aged. Instead of checking it in and doing the diag to see what it needed. I was IMMEDIATELY told by Carlos, the Service Advisor, that I should purchase something else since the computers are known to fail. I didn’t bring it in for a computer failure. The car has less than 29000 miles on it and runs perfectly. I would like to keep it on the road since it’s pretty rare and in beautiful shape aside from aged speakers and I was wanting to start a relationship with this dealer regarding maintaining her. I wouldn’t be so pissed if this wasn’t a car that I searched years for since my late wife and I used to own one before she ran it into the back of a truck. I went from optimistic to completely soured on the place without even leaving the service drive If you want to earn my business. And I’m very loyal to those who treat me well, you will immediately fire Carlos and revamp how you treat people. Especially those who are paying out of pocket for your expertise. Until then, my business will go elsewhere. More

I would advise anyone to not get your car serviced here! There service dept. Is the worst with customer service and follow up, from the consultants to the service manager, stay away from service advisor Isa There service dept. Is the worst with customer service and follow up, from the consultants to the service manager, stay away from service advisor Isarel and his manager Dan they do not care about clients or customer service at all! More

Nikki is very very helpful, and she communicates with me about the progress of my vehicle when I take it in for service. about the progress of my vehicle when I take it in for service. More

Nikki is very very hopefully and does a great job communicating with me about my vehicle. communicating with me about my vehicle. More

Everyone was courteous and replaced my windshield quickly. The lounge was also nice and well stocked with pastries and great coffee. quickly. The lounge was also nice and well stocked with pastries and great coffee. More

From the minute I pulled in until I left the environment was very professional and informative. Darick Connelly did a great job of communicating and updating me as the time lapsed. My service was longer t was very professional and informative. Darick Connelly did a great job of communicating and updating me as the time lapsed. My service was longer than expected but the communication from Darick kept me informed and provided the opportunity for me to continue or leave. If I decided to leave he offered an uber ride home and back. Overall the experience was excellent More

Adviser was very helpful, nice, and answered all my questions—small and large ones. I don’t like this word counter however. questions—small and large ones. I don’t like this word counter however. More

Service department is the best! Always there to help me take care of my car. Always there to help me take care of my car. More

Excellent service repairing my damaged side mirror! Great follow-up from Francisco! Highly recommend this dealer! Great follow-up from Francisco! Highly recommend this dealer! More