BMW of Dallas - Service Center

I purchased my BMW from BMW of Dallas in December 2018, and since then, I've trusted this dealership with all my car's service needs. From routine oil changes to more involved repairs like timing belts, br and since then, I've trusted this dealership with all my car's service needs. From routine oil changes to more involved repairs like timing belts, brakes, tires, and alignments, I know my car is in the best hands. Victor in the service department has been my advisor from the beginning, and he’s simply the best. He’s consistently professional, friendly, and genuinely committed to helping me make informed decisions. There’s no pressure to do unnecessary work—Victor always takes the time to break down service options and explain what needs attention and why. For someone who’s not an expert on cars, his clear explanations and patience are invaluable. A recent visit really highlighted why I keep coming back. I arrived early for an oil change and routine maintenance, and after a thorough inspection, the team sent me a video showing a few additional areas that needed attention. Shortly after, Victor called to discuss everything in detail. He answered my questions thoughtfully, explained the urgency of each item, and gave me the freedom to decide without any pressure. I chose to get all the recommended work done, and despite the long list of tasks, the team managed to finish everything the same day. I was actually the last customer to pick up my car, and even after a long day, Victor was just as kind and attentive as he was that morning. BMW of Dallas also offers complimentary ride-share services to and from the service department, making the whole experience seamless. The facility is state-of-the-art, the technicians are top-notch, and having someone like Victor leading the customer experience makes every visit exceptional. Highly recommend BMW of Dallas for anyone looking for reliable, high-quality service! More

Once again working with Dean my advisor and Tim as the mechanic has proven to be a winning combination and why I drive an hour to this service center when I have 2 dealerships within 20 mins of my home mechanic has proven to be a winning combination and why I drive an hour to this service center when I have 2 dealerships within 20 mins of my home Integrity and respect are always shown and thats why when its time to buy another vehicle I will also use BMW of Dallas More

Efficient, timely and accurate service. My service advisor is great. Waiting room is very comfortable and tables are available to work on. My service advisor is great. Waiting room is very comfortable and tables are available to work on. More

My vehicle has always been serviced at this dealership. Reason being is because I can trust Vincent Hudson and the technicians to take care of my vehicle. Reason being is because I can trust Vincent Hudson and the technicians to take care of my vehicle. More

Oscar Miranda was very helpful and found a solution to what could’ve been a problem. I was impressed with how he got me in and out quickly since he knew I had an appt. He was great! what could’ve been a problem. I was impressed with how he got me in and out quickly since he knew I had an appt. He was great! More

I had damage done to my front bumper reached out to my advisor with BMW Dallas BMW . He told me it would be cheaper to fix it than to purchase a new bumper so I took the vehicle in to get fixed. It took a advisor with BMW Dallas BMW . He told me it would be cheaper to fix it than to purchase a new bumper so I took the vehicle in to get fixed. It took almost 2 1/half weeks to get it back when I got it back there was overspray on my hood windshield top of the car, side windows, and the trunk Took the car back. They Clay borrowed it sent it back to me when I brought it home. I observed The front bumper was not properly painted. It was an eggshell color. I took it back to my advisor. Severo showed it to him. He agreed the bumper was off and he said they were going to make it right. Had the vehicle for one week went back to pick it up and he tells me that they painted a spot at the top of the front bumper the whole bumper still look the same nothing had been done and it took him one week for them to paint a very small spot. I would say 8 x 2 an entire week very dissatisfied. I will never take another vehicle there ever again. I recommend if you are going to get your vehicle painted at Dallas BMW on lemon Avenue that you take it to an expert. Because Dallas BMW will mess that paint job up very dissatisfied I have since tried to reach out to my advisor. He stated that he was going to reach out to his boss. This was two weeks ago still nothing poor business decisions. More

My service advisor, Francisco, is fantastic to work with. Although I haven't encountered any major issues with my car, he’s always available to answer my questions and incredibly accommodating whenever I nee Although I haven't encountered any major issues with my car, he’s always available to answer my questions and incredibly accommodating whenever I need to bring it in. His informative approach and attention to detail make every visit a pleasant experience. More

James was amazing and the service was impeccable. They really took great care of us! They really took great care of us! More

My service advisor (Victor) is competent, responsive and always works with me to find the right solution. always works with me to find the right solution. More

I got my vehicle serviced at BMW Dallas. Everyone was so kind and helpful. If you can request a service advisor I would highly recommend Darick! Darick was understanding through the whole pr Everyone was so kind and helpful. If you can request a service advisor I would highly recommend Darick! Darick was understanding through the whole process and really explained everything they were going to do. In this economy who isn’t stressed to find out they need vehicle repairs? I feel like we built a good rapport. It’s not common to find such nice people in the maintenance department! 100% would recommend this dealership. Thank you very much to BMW of Dallas ⭐️⭐️⭐️⭐️⭐️ More