BMW of Dallas

Andrew is fantastic! Very good at what he does, has thorough & clear communication and always on top of it! Very good at what he does, has thorough & clear communication and always on top of it! More

Good communication, very thorough and clear on the service needed. Love the ability to see the video of what the technician sees! service needed. Love the ability to see the video of what the technician sees! More

BMW Dallas organization is so professional. Customers are their priority. It is evident from the lowest grade employees to the top. It is no wonder they enjoy repeat business. Customers are their priority. It is evident from the lowest grade employees to the top. It is no wonder they enjoy repeat business. More

Met with Gary A. Great guy and willing to assist in locating a used BMW for us Norma was kind and helpful Great guy and willing to assist in locating a used BMW for us Norma was kind and helpful More

Great Service. I already bought vehicles many times in this dealers and they treated me as family, very kind and always answers all my questions and provide details I already bought vehicles many times in this dealers and they treated me as family, very kind and always answers all my questions and provide details on all the package they offered and which one it's the best for me. Really recommend this dealer to any looking for buying a car. More

Our Advisor Soran Hawlery did a great job helping us select the right car and Gabe Tan helped explain a lot of the features. select the right car and Gabe Tan helped explain a lot of the features. More

My service advisor (Ryan McGrath) was amazing to work with - his energy, integrity, and professionalism are unparalleled. I truly appreciate the BMW of Dallas service department as they take the time to with - his energy, integrity, and professionalism are unparalleled. I truly appreciate the BMW of Dallas service department as they take the time to talk through the services needed in a detailed and courteous manner. As a woman, it’s nice to be treated with respect and with the assumption that I care about my vehicle and have a basic understanding of how it operates - the whole experience makes me more loyal to the BMW brand and BMW of Dallas. More

BMW Dallas is does exceptional service work. Ask for Andrew when you bring your vehicle in for service. Ask for Andrew when you bring your vehicle in for service. More

Good service ! ! Very hard to contact folks at your dealership, even thru the call center. ! Very hard to contact folks at your dealership, even thru the call center. More

I purchased a vehicle on a Monday and was told by the salesperson they would paint the bumpers as there were imperfections. FYI, the sales person was very nice and helpful; however, he didn't tell me the salesperson they would paint the bumpers as there were imperfections. FYI, the sales person was very nice and helpful; however, he didn't tell me the 5 day money-back guarantee began the moment I signed the papers. The bumper was painted and the car was delivered 5 days later, on a Saturday. By Monday morning I knew the seats would not work with my back due to a previous back surgery. I called and they said they would not honor the 5 day money back guarantee although I didn't take possession of the vehicle until 5 days after purchase. I was told they would "trade out" for another vehicle within the AutoNation group. After finding a vehicle of equal value they said they would not "trade out" but offered me a "trade in" value for the car they just sold me for a 23% depreciation for having the car less than 1 week. I was never told the 5 days would begin as soon as signed or I would have taken the vehicle as is to make sure it was a good fit for me. One month after purchasing the vehicle I was able to sell it at a loss of several thousand dollars. I have asked other AutoNation dealers and they have all said the 5 day money-back guarantee begins upon taking possession of the vehicle. Other companies offer the same type of guarantee and they all say it begins upon taking possession of the vehicle. This was the worst car buying experience in which I have been involved. More