BMW of Dallas

PURCHASED A 2018 JEEP GRAND CHEROKEE/TRACKHAWK,TALKING WITH SALESMAN HE TOLD ME THE ONLY THING HE ABOUT THE BODY WAS SCRATCHES ON THE BRA GUARD. WHEN I GOT MY JEEP SHIPPED TO ME I NOTICED DAMAGE TO THE RI WITH SALESMAN HE TOLD ME THE ONLY THING HE ABOUT THE BODY WAS SCRATCHES ON THE BRA GUARD. WHEN I GOT MY JEEP SHIPPED TO ME I NOTICED DAMAGE TO THE RIGHT FRONT FENDER WHERE THE MOLDING IS COMING OFF AND YOU CAN SEE WHERE THEY TRIED TO GLUE IT BACK ON.THEN WE NOTICED THE DOOR LATCH ON THE RIGHT REAR DOOR INSIDE WAS BROKEN. THIS IS ALARMING AS MY GRANDSON WAS SITTING BACK THERE AND COULD NOT GET . IMAGINE IF IT WOULD HAVE BEEN AN EMERGENCY! SO THEN I GOT INSIDE THE DRIVERS SEAT AND NOTICED THE DASH PAD WAS PEELING BACK AND ALL WRINKLED. SO ON MONDAY I CONTACTED THE DEALER AND SALESMAN AND TOLD HIM ABOUT ALL THESE ISSUES, HIS FIRST RESPONSE WAS WELL THE JEEP IS 8 YEARS OLD. I FEEL THAT IF THIS JEEP HAD GONE THROUGH A PRE-SALE INSPECTION THESE ISSUES HOPEFULLY WOULD HAVE BEEN FIXED.I FEEL THAT IF I WOULD HAVE GONE INSIDE THE TO BY THIS JEEP IN PERSON INSTEAD OF ON LINE THEY WOULD HAVE FIXED THESE PROBLEMS TO GET ME TO BY THE JEEP . MUCH MORE TO SAY .BUT RIGHT NOW I AM JUST SO UPSET ABOUT THIS WHOLE MESS , I WAS EXCITED ABOUT MY TRACKHAWK, BUT AFTER GOING THRU ALL THIS I DON'T EVEN THINK I WANT IT ANYMORE ,AND WE ARE NOT EVEN FINISHED. THE ONLY BRIGHT SPOT IN THIS WHOLE MESS IS THE FINANCE MANAGER SHE IS THE ONLY ONE WHO SEEMS TO CARE ABOUT MY PROBLEM. More

From the minute I pulled in until I left the environment was very professional and informative. Darick Connelly did a great job of communicating and updating me as the time lapsed. My service was longer t was very professional and informative. Darick Connelly did a great job of communicating and updating me as the time lapsed. My service was longer than expected but the communication from Darick kept me informed and provided the opportunity for me to continue or leave. If I decided to leave he offered an uber ride home and back. Overall the experience was excellent More

Adviser was very helpful, nice, and answered all my questions—small and large ones. I don’t like this word counter however. questions—small and large ones. I don’t like this word counter however. More

Service department is the best! Always there to help me take care of my car. Always there to help me take care of my car. More

Excellent service repairing my damaged side mirror! Great follow-up from Francisco! Highly recommend this dealer! Great follow-up from Francisco! Highly recommend this dealer! More

Thank you for taking care of me during my service visit. I appreciated the frequent updates and speedy resolution of my issues. I appreciated the frequent updates and speedy resolution of my issues. More

Great dealer and great service, quick efficient service, did not spend much time at all, will definitely recommend. did not spend much time at all, will definitely recommend. More

Easiest car purchase! Andre was great to work with and was available when I needed him. I like the no haggling process. The business manager, Carlos, was easy to work wi Andre was great to work with and was available when I needed him. I like the no haggling process. The business manager, Carlos, was easy to work with & gave me a great deal on an extended warranty. The place has beautiful vehicles inside & is clean and comfortable. More

Great dealer good to do business, i would recommend anyone planning to buy the cars from this dealership anyone planning to buy the cars from this dealership More

I’m extremely happy with the 2026 M5 I picked up last week. But one of the most impressive aspects of this purchase was how seamless the ordering and processing of the car was. And a lot of this was beca week. But one of the most impressive aspects of this purchase was how seamless the ordering and processing of the car was. And a lot of this was because of the attention to detail and gentle approach by Aldo Ordaz. The best sales person I’ve ever had! Thank you Aldo! More