BMW of Dallas

I always have a greater service every time I take my car to this dealership to this dealership More

The customer service representative (Oscar) was proficient in explaining to me what current and future maintenance should be done on my vehicle. Also, the mechanics did an awesome job fixing those proficient in explaining to me what current and future maintenance should be done on my vehicle. Also, the mechanics did an awesome job fixing those current issues. Lastly, the lobby was clean and the customers were entertained by watch football playoffs while drinking coffee and other nonalcoholic beverages. More

Victor is awesome. Handled all aspects of getting my new windshield. Takes great care of my car. Thank you! Handled all aspects of getting my new windshield. Takes great care of my car. Thank you! More

Everyone at BMW of Dallas is very friendly and knowledgeable but by no means in the least bit pushy. It was a very simple purchase. knowledgeable but by no means in the least bit pushy. It was a very simple purchase. More

For the third time driving down a highway, my car felt like it shifted from fifth gear to first, the auto was shaking, and felt like it would possibly stall. The screen showed "Drivetrain malfunction" for like it shifted from fifth gear to first, the auto was shaking, and felt like it would possibly stall. The screen showed "Drivetrain malfunction" for the third time (less than two years, the last time in May). It is an older model but with very low milage for the age, between 60-70K. The first 'repair,' and I use that term lightly, cost over $3K, the second time the dealership did the right thing and 'fixed' it for free. This time, they claimed it was a different part and charged me $3200 for attempting to fix THE SAME ISSUE that was obviously not totally repaired the previous two attempts. The service rep I had in the past had moved one, so I was assigned to a new one who was plenty nice. I asked her if she would talk to the manager as whatever the cause was, it was the SAME issue that was not getting fixed. No response or feedback, just a bill. I have given this dealership good reviews before as they have asked me if I would. They understandably did not ask me this time. They did send a text a few days back asking if I was satisfied, I answered "No" for the obvious reason. No call back, no link to review them as I guess they want only decent experiences. What a gut punch and pitiful response (or lack thereof). Either the technician did not diagnose the problem the first two times or they only temporarily solved the problem. Regrettably, same problem, same bad result. Call it different if you want but it does not change the fact that the same issue keeps reoccurring. It feels like getting a battery replaced only to have it go bad in six months, rinse and repeat. I have already reached out to Sewell to trade this vehicle in as I have ZERO faith that BMW of Dallas solved the problem based on past performance. I want to get into a more reliable vehicle at a dealership that understands customer service. This is my first ever bad review, something I would rather not do, but I want my neighbors to know I am less than pleased. More

BMW of Dallas provided me 5++ stars service. My services advisor, Richard, was communicating with me during every step of the repair. He communicated the issue, the costs, and how long it would My services advisor, Richard, was communicating with me during every step of the repair. He communicated the issue, the costs, and how long it would take and made me feel like my car was in good hands. Highly highly highly recommended BMW of Dallas!! More

Exception Purchase Experience with BMW of Dallas I recently was in the market for a new 2025 BMW X5 xDrive50e. Normally, I would’ve purchased in Austin, TX, where I live and have enjoyed a twenty-plu recently was in the market for a new 2025 BMW X5 xDrive50e. Normally, I would’ve purchased in Austin, TX, where I live and have enjoyed a twenty-plus year relationship. However, due to some management changes, I was motivated to consider other dealerships. Consequently, I contacted every dealership between San Antonio and Dallas, 17 in total. Nearly every one was hungry to win my business, but it was my experience with Gary Aggas, Client Advisor at BMW of Dallas, that truly stood out. From the moment Gary contacted me, he made the process seamless. He jumped at the opportunity and started working on my behalf immediately. His responsiveness and customer focus were second to none. Thanks to his proactivity and customer advocacy, we got a new car deal completed in a few hours. We finalized the deal entirely via phone, mostly text, and email—without me needing to travel or set foot in the dealership. With a virtual handshake on the deal on Thursday, we scheduled delivery for two days later — Saturday. When I arrived at the dealership, Saturday morning, Gary was waiting and guided me through some paperwork efficiently. We then went straight to see the car. A quick test drive was followed by an in-depth tutorial from BMW Genius — Gabe Tan. Gabe is truly a genius when it comes to knowing everything about our new BMW. He started by customizing the car experience to me and then he fielded a barrage of questions from my 12-year-old son. Every thing we fired at him was answered quickly and correctly. Gabe also provided his cell number for future questions, which we took advantage of a few hours later on our long drive to Austin. He quickly responded while we were driving… With training done, I got a message that the Finance Team was ready to complete the purchase. Honestly, I was dreading this portion of the transaction. My experience with Finance managers is always a hard sell on leasing, extended warranties, maintenance packages, etc…. Luke Bosco, BMW of Dallas Finance, completely changed my expectations of the finance process. Unlike typical high-pressure sales tactics, Luke took the time to educate me on my options without any pushiness. We decided to finance the vehicle, and within minutes, the paperwork was complete with a few simple digital signatures. I had the opportunity to meet the General Sales Manager (Chris Weeks) and Dealership General Manager (Kyler Schulze). Before concluding our purchase and getting on the road, I also had the chance to meet Chris Weeks, the General Sales Manager, and Kyler Schulze, the dealership General Manager. Both executives were first class, expressing their genuine appreciation for our business and offered to ensure continued outstanding customer service! Lastly, we took some pictures and with a fully charged and gassed up SUV, we hit the road back to Austin. The entire experience—from the initial contact to the car delivery, education, and finance process—was smooth, efficient, and stress-free. BMW of Dallas truly redefines what outstanding customer experience looks like. More

Assistant Service Manager “O Miranda” has always taken care of me and the work on my Mini Cooper. care of me and the work on my Mini Cooper. More

Great service staff-professional-courteous-timely-Recommended without reservation! Francisco and Severo Great 👍 service reps! staff-professional-courteous-timely-Recommended without reservation! Francisco and Severo Great 👍 service reps! More

Carlos was great. Although I had to wait a while I truly appreciate the service and complimentary car wash. thanks team and look forward to the future service! Although I had to wait a while I truly appreciate the service and complimentary car wash. thanks team and look forward to the future service! More