BMW of Dallas

Excellent service. Good courteous staff. Highly recommend this dealership. Clean areas. Accommodating to our needs. Good courteous staff. Highly recommend this dealership. Clean areas. Accommodating to our needs. More

The customer service was exquisite. Oscar miranda was wonderful. I would be going back everytime I need help with my car! Oscar miranda was wonderful. I would be going back everytime I need help with my car! More

BMW of Dallas is Very good customer service. Very nice people, right place for by car Very nice people, right place for by car More

Frank Atcheson and Ez Elredy (sales) and Andrew Holguin and Victor Jaimes (service) have taken care of me and my family for years. I have purchase or leased at least 8 vehicles from Frank and I feel like I and Victor Jaimes (service) have taken care of me and my family for years. I have purchase or leased at least 8 vehicles from Frank and I feel like I am treated fairly. More

Very friendly, helpful folks! They were interested in helping us from the very beginning of our visit! They were interested in helping us from the very beginning of our visit! More

I have done with the previous John Roberts BMW, now BMW Dallas for close to 30 years. Joe Eckert is great at his job, and all of my business through BMW has come through him in that time. I would stack his Dallas for close to 30 years. Joe Eckert is great at his job, and all of my business through BMW has come through him in that time. I would stack his expertise, his loyalty, and his attention to detail against any other sales person in any dealership. He goes out of his way to make everything easier, including picking up and dropping off my car at my office whenever possible. Service Advisors have become friends at the dealership, and they are always great at what they do. Now I get a video every time I go in to make sure I am aware of all of the details that a customer should have regarding their automobile. I am pleased with what the financial end of BMW Dallas was able to do for me recently in reducing monthly payment, so my thanks to Pierre and Mostafa, who were very kind and knowledgeable. I will and have directed friends to AutoNation/BMW Dallas. Ask for Joe! More

Very satisfied . Timely service . Perfect diagnosis courteous staff. Auto retuned clean washed and ready to be enjoyed Timely service . Perfect diagnosis courteous staff. Auto retuned clean washed and ready to be enjoyed More

First time @BMW Dallas…Tanner, my service advisor, was great! Kept me informed throughout the process and was patient. Would recommend him and will use for future service visits. great! Kept me informed throughout the process and was patient. Would recommend him and will use for future service visits. More

**** Out-of-State Buyers Beware**** As an out-of-state buyer, I recently attempted to purchase a BMW i3 from BMW of Dallas, and unfortunately, my experience was incredibly Beware**** As an out-of-state buyer, I recently attempted to purchase a BMW i3 from BMW of Dallas, and unfortunately, my experience was incredibly frustrating and disappointing. Initially, I was drawn to a vehicle listed by BMW of Dallas and was promptly provided with a video and photos of the car by a sales associate named Steven Saroyan. However, the troubles began when I expressed my interest in securing the vehicle with a deposit on Monday 2/26/2024. Despite my willingness to commit financially, I was abruptly informed that the dealership couldn't hold vehicles due to being a publicly traded company. Undeterred, I decided to confirm my purchase decision the following morning on 2/27/2024. Before the dealership even opened, I proactively reached out to the sales associate, expressing my intent to proceed with the purchase and specifying my preferred payment method and time for wire transfer. However, just as I was prepared to make the payment, I received shocking news: the dealership was HOLDING the vehicle for a local client to view. This revelation completely contradicted their earlier statement about not holding vehicles, leaving me feeling betrayed and frustrated. The inconsistency in policies and the disregard for my commitment as an out-of-state buyer made this entire experience the worst I've ever had with a car dealership. It's unacceptable to give preference to local buyers at the expense of committed out-of-state customers. In conclusion, I strongly advise potential buyers, especially those from out of state, to exercise caution when dealing with BMW of Dallas. My experience highlights significant flaws in their customer service and sales practices, and I would caution anyone considering a purchase from them to proceed with extreme caution. Please see the attachments as documentation More

Hi I highly recommend Dallas BMW they've always treated me with respect and the most informative information to keep my 750i in tip top running condition me with respect and the most informative information to keep my 750i in tip top running condition More